AromaTech sells high-end scent diffusion systems and aromatherapy products. This page aggregates shopper ratings and reviews for the brand, helping you understand what customers experienced with their devices, customer service, and overall value.
AromaTech Reviews
1.1
11 reviews
What Shoppers Say About AromaTech
Created with AI, based on recent reviews
AromaTech receives overwhelmingly negative feedback, with 11 shoppers rating it 1.1 out of 5. The primary complaints center on product durability, with multiple reviewers reporting diffusers failing within months to a year despite high price points ranging from $300 and above. Additional frustrations include connectivity issues when switching phones, excessive noise during operation, and poor customer support, with shoppers describing unresponsive follow-up after initial contact and support staff requesting repetitive information without resolution. One reviewer acknowledged that the scents themselves are pleasant, but this single positive could not offset the broader dissatisfaction.
Customers express strong regret about their purchases and recommend avoiding the company entirely. The pattern of complaints suggests systemic issues with product quality and customer service rather than isolated incidents. Reviewers note feeling trapped after spending significant money on both devices and refill oils, only to have equipment fail and support channels become unresponsive. The consensus is that AromaTech's premium pricing does not align with the durability or service customers receive.
Customer Reviews (11)
Sorted by: Most recentMichelle T.Mar 8, 2023
Terrible terrible experience. The oils from AromaTech are definitely not natural like they say. I asked them what's actually in them and it turns out everything is chemicals you can't even read! With all the problems we're seeing lately with toxic products, this stuff shouldn't be sold. I wanted my money back and their manager kept saying the oils are natural and organic. I need to take this further. Do not go near this company!
AromaTech Review FAQ
How is AromaTech's rating calculated?
The 1.1 rating is the average of all verified shopper reviews on RetailCoupons.com. The rating distribution shows that 11 shoppers have left ratings, with 91 percent giving one star and 9 percent giving two stars.
What are the main complaints about AromaTech products?
Reviewers most frequently report durability problems, with diffusers failing within four months to one year of use. Other common issues include connectivity problems after switching phones, excessive noise during operation, and difficulty justifying the $300+ price point given these failures.
How is AromaTech's customer support?
Multiple shoppers describe unresponsive support experiences. Complaints include long delays between replies (over ten days in some cases), repeated requests for the same information, and lack of meaningful follow-up even after exchanges with support staff. One reviewer noted that a company response looked promising but was not backed by substantive action.
Do reviewers recommend buying from AromaTech?
No. Across recent reviews, shoppers explicitly advise others to shop elsewhere. The consensus is that the high price does not match product longevity or quality of service, and that purchasing diffusers commits you to expensive oils you may not be able to use if the device fails.
Is there anything positive about AromaTech?
One reviewer acknowledged that the scent products themselves are pleasant, but this did not overcome dissatisfaction with device quality, durability, and support. No other positive aspects were mentioned across the recent reviews.