Ashley Black Guru sells fascia blasting devices and massage tools marketed to reduce muscle tension and joint pain. This page displays customer ratings and reviews of the store's products and service. RetailCoupons.com publishes these unfiltered shopper experiences to help you make informed decisions.
Ashley Black Guru Reviews
2.8
16 reviews
What Shoppers Say About Ashley Black Guru
Created with AI, based on recent reviews
Ashley Black Guru's massage and fascia blasting devices deliver measurable results for satisfied users, with shoppers reporting significant pain relief and muscle tension improvements when the products work as intended. However, the store faces severe operational challenges that overshadow product quality: customers consistently report fragile construction with components breaking during normal use, critical customer service failures including unresponsive support teams, incomplete orders shipped without notification, billing errors, and refund process issues including unresponded return requests despite advertised guarantees.
The stark divide in ratings reflects a business where product efficacy matters less than execution problems. Even reviewers who acknowledge the technique's validity criticize the company's manufacturing standards and inability to handle customer issues professionally. Return shipping costs, taxes on unused merchandise, and lack of follow-up communication have left multiple shoppers feeling the experience was not worth the investment, despite the underlying technology showing promise.
Customer Reviews (16)
Sorted by: Most recentPatricia H.Dec 31, 2025
I placed an order for eleven items and only got seven shipped, with zero notification that anything was out of stock. The one thing I needed most had no estimated arrival date. They sent some missing items later despite me asking to return everything. I got overcharged due to a currency mix-up and had to pay return shipping plus taxes on unused merchandise, leaving me about a hundred dollars in the hole. As someone close to retirement age dealing with health issues, this loss matters. This company is heartless and only cares about profit. I'm warning everyone to be extremely careful before buying from them.
Marcus J.Dec 18, 2025
Tried the Nexcia on my elbow from leaning on my desk all day and the joint pain disappeared after just three days of use, first time that's happened in years. This device actually worked when other massage guns didn't. Definitely worth getting.
Angela K.Apr 22, 2025
Really let down by my purchase. I ordered a blaster and the oil separately but the oil never arrived. Sent them a message and got no response. Used the blaster once and five of the little components immediately broke off or fell apart. Feels like throwing money away, especially since I worked hard for it. Very frustrated.
Michael T.Mar 29, 2025
Ashley's research on fascia blasting is solid and the technique actually works well. My main complaint is how fragile these products are, they break super easily. I think the company needs to invest in better manufacturing, maybe stop using cheap overseas production, and accept lower profits for quality. But good luck getting your money back if something goes wrong, they make the process way too complicated. I recommend fascia blasting to everyone, just tell them to buy from someone else. There are plenty of competitors out there now.
Thomas K.Apr 16, 2024
The product itself works great and delivers results when you use it regularly. If you need help from Ashley, forget about it, never got a response to my question. The thing is you have to keep using it consistently. Wish there was some kind of automatic option available.
Lauren E.May 27, 2023
Even with light pressure and following directions perfectly, these products caused bad bruising. I reached out three weeks ago about returning it under their thousand day guarantee and haven't heard anything back. Don't waste your cash, this whole thing is a scam.
Elena P.Jan 3, 2023
I bought devices for over six hundred dollars. The company claimed the package was lost and said it's not their responsibility since it was in the hands of the postal service.
Candice R.Dec 28, 2022
Terrible customer service experience. I ordered my stuff almost twelve weeks ago and still haven't received it. They basically said it's not their problem since it left their warehouse and the postal service is responsible. I've emailed multiple times starting around week six and responses are slow, sometimes taking a week. To make matters worse, they offered ten percent off to make me feel better about the situation. Why would I spend more money when I haven't gotten my first order? Based on what the post office shows, they might not have even handed off the package yet. This company seems unreliable and possibly fraudulent. Looking at other complaints online, I'll probably never see my three hundred dollars or those cheaply manufactured products. Save yourself the frustration and find a more dependable company that actually cares about customers and getting things to you on time. I'm filing a formal complaint with the consumer protection board and suggesting others do the same.
Victoria S.Sep 14, 2022
The method works great and the item is effective, though it's pricey. One product was missing from my order. When I contacted support they said four to eight weeks, but it's been three months with no delivery. A different product broke and I went through their complicated return process, submitting a form and several photos, but I can't get any update on the status. They did reach out once but just sent me a link back to that same form. There's no phone support option on their website. Honestly, grab the generic version and watch YouTube tutorials instead.
Ashley Black Guru Review FAQ
What is the overall rating for Ashley Black Guru?
Ashley Black Guru is rated 2.8 out of 5 based on 16 customer reviews. The ratings are highly polarized, with 50 percent one-star and 38 percent five-star reviews, indicating customers either have very positive product experiences or significant problems with orders and service.
What do satisfied customers praise about Ashley Black Guru?
Customers who are satisfied emphasize that the fascia blasting devices and massage tools deliver real results for pain relief and muscle tension, particularly for joint pain and areas like elbows and repetitive strain injuries. Reviewers note that consistent use produces noticeable improvements and that the products outperform other massage tools they have tried.
What are the most common complaints about Ashley Black Guru?
Recurring issues include product fragility with components breaking or falling apart during normal use, incomplete orders shipped without customer notification about out-of-stock items, unresponsive customer service that ignores support requests and refund inquiries for weeks, billing errors and currency mix-ups resulting in overcharges, and difficulties obtaining refunds despite the company's advertised thousand-day guarantee.
Would customers recommend shopping at Ashley Black Guru?
Recommendations are split by experience. Customers whose products arrive complete and function properly recommend the devices based on effectiveness. However, a significant portion explicitly warn others against purchasing due to quality control, customer service, and order fulfillment problems that make the overall shopping experience not worth the investment.
How can I leave a review for Ashley Black Guru?
RetailCoupons.com collects verified customer reviews from shoppers who have purchased from Ashley Black Guru. To share your experience, visit the store review page and submit your rating and detailed feedback so other customers can benefit from your firsthand account of the products and service.