Ashley Black Guru sells fascia blasting devices and massage tools marketed to reduce muscle tension and joint pain. This page displays customer ratings and reviews of the store's products and service. RetailCoupons.com publishes these unfiltered shopper experiences to help you make informed decisions.
Ashley Black Guru Reviews
2.8
16 reviews
What Shoppers Say About Ashley Black Guru
Created with AI, based on recent reviews
Ashley Black Guru's massage and fascia blasting devices deliver measurable results for satisfied users, with shoppers reporting significant pain relief and muscle tension improvements when the products work as intended. However, the store faces severe operational challenges that overshadow product quality: customers consistently report fragile construction with components breaking during normal use, critical customer service failures including unresponsive support teams, incomplete orders shipped without notification, billing errors, and refund process issues including unresponded return requests despite advertised guarantees.
The stark divide in ratings reflects a business where product efficacy matters less than execution problems. Even reviewers who acknowledge the technique's validity criticize the company's manufacturing standards and inability to handle customer issues professionally. Return shipping costs, taxes on unused merchandise, and lack of follow-up communication have left multiple shoppers feeling the experience was not worth the investment, despite the underlying technology showing promise.
Customer Reviews (16)
Sorted by: Most recentChristina L.Sep 4, 2022
I need to update my previous review about Ashley Black's team. My blaster from last fall had an issue and their rep Tanya was absolutely incredible. She was warm, professional, really knowledgeable and genuinely wanted to help. She treated me like I actually mattered as a customer and totally changed my perspective. Much appreciated!
Michelle D.Jul 21, 2022
This product fell apart the moment I tried using it for the first time. I submitted a support request through their website with pictures and details about what happened. It's been two days now and still no reply from anyone.
Sarah M.Nov 7, 2021
My fascia blaster has become an essential part of my routine. This thing has done wonders for managing my pain levels. Found the site randomly years back and decided to give it a shot, best decision ever.
David M.Nov 20, 2020
I tried returning something and shipped it back via tracked delivery to confirm it arrived, but never got my refund and they stopped responding to my emails. PayPal had to step in and file a dispute to get my money back. I'm also really uncomfortable that they turned off comments on their main Facebook page so people can't publicly call them out for dishonest behavior and poor treatment. There are multiple Facebook groups full of complaints about this company and their products.
Daniel W.Nov 8, 2019
Ashley Black Guru provides awesome and useful information in so many ways. I've struggled with knee pain for years and after a few months using the fascia blaster I felt basically recovered. Amazing device. I discovered Ashley through a fan review site that gave me helpful information and guided me to the main site.
Ashley Black Guru Review FAQ
What is the overall rating for Ashley Black Guru?
Ashley Black Guru is rated 2.8 out of 5 based on 16 customer reviews. The ratings are highly polarized, with 50 percent one-star and 38 percent five-star reviews, indicating customers either have very positive product experiences or significant problems with orders and service.
What do satisfied customers praise about Ashley Black Guru?
Customers who are satisfied emphasize that the fascia blasting devices and massage tools deliver real results for pain relief and muscle tension, particularly for joint pain and areas like elbows and repetitive strain injuries. Reviewers note that consistent use produces noticeable improvements and that the products outperform other massage tools they have tried.
What are the most common complaints about Ashley Black Guru?
Recurring issues include product fragility with components breaking or falling apart during normal use, incomplete orders shipped without customer notification about out-of-stock items, unresponsive customer service that ignores support requests and refund inquiries for weeks, billing errors and currency mix-ups resulting in overcharges, and difficulties obtaining refunds despite the company's advertised thousand-day guarantee.
Would customers recommend shopping at Ashley Black Guru?
Recommendations are split by experience. Customers whose products arrive complete and function properly recommend the devices based on effectiveness. However, a significant portion explicitly warn others against purchasing due to quality control, customer service, and order fulfillment problems that make the overall shopping experience not worth the investment.
How can I leave a review for Ashley Black Guru?
RetailCoupons.com collects verified customer reviews from shoppers who have purchased from Ashley Black Guru. To share your experience, visit the store review page and submit your rating and detailed feedback so other customers can benefit from your firsthand account of the products and service.