Ashley Home Store Canada sells furniture and home decor through multiple retail locations and their website. This page aggregates shopper ratings and reviews to help you understand what customers report about their experiences with products, delivery, warranties, and store staff.
Ashleyhomestore Canada Reviews
1.7
12 reviews
What Shoppers Say About Ashleyhomestore Canada
Created with AI, based on recent reviews
Ashley Home Store Canada is rated 1.7 out of 5 by 12 shoppers, with the vast majority of reviewers reporting serious issues with product durability and customer service. Common complaints include furniture that deteriorates quickly (cushions sagging, leather peeling and cracking within months), confusing warranty policies that do not cover advertised damage, and frustrating delivery experiences marked by unclear timelines and poor communication. A small number of shoppers praise individual store staff for attentive service and discounts, though these positive experiences are vastly outnumbered by long-standing complaints from loyal customers.
Many reviewers report that extended warranties failed to cover the problems they experienced, despite being told by salespeople that coverage was comprehensive. Delivery delays, vague scheduling windows, and lack of transparency about timelines appear repeatedly in negative reviews. While some shoppers indicate they were once satisfied customers, poor product longevity and unresolved warranty disputes have damaged their trust in the company. The consistent pattern of complaints suggests systemic issues with furniture quality control and customer service policies rather than isolated incidents.
Customer Reviews (12)
Sorted by: Most recentMichelle D.Aug 5, 2021
Really disappointing experience, otherwise I'd rate this higher. The salesperson at our local store was wonderful and helped us pick out a sofa and ottoman. Delivery went smoothly at first, but when the items arrived, I found serious damage. The ottoman had a deep indentation in the middle like it had been sitting in someone's home for years. The delivery person told me to call customer service. A technician came out and was shocked at the condition, saying he'd never seen a brand new piece arrive like that. According to their policy, they attempt repairs before replacing items. I get that if I'd owned it for a while, but this was brand new furniture delivered defective. I shouldn't have to accept repairs on an $850 ottoman I paid full price for. After multiple calls, their manager offered me $44 back on my card or $66 in store credit, but absolutely would not send a replacement even though I'd paid in full for a working product.
Brian T.Dec 30, 2020
The furniture itself isn't terrible, but it's overpriced. Don't waste your money on their extended warranty. It's basically useless. The salesman tried to pressure me into buying it by saying with my pets I absolutely need it to keep everything looking new for five years. Total nonsense. Approach their sales staff with the same skepticism you'd use with a used car dealer.
Ashleyhomestore Canada Review FAQ
How is Ashley Home Store Canada's rating calculated?
The 1.7 rating is based on 12 verified customer reviews. RetailCoupons.com calculates the average of all ratings submitted by shoppers who have purchased from this store.
What do shoppers praise most about Ashley Home Store Canada?
Shoppers who left positive reviews highlighted attentive and pressure-free customer service from store staff, particularly at certain locations. Some customers mentioned receiving good discounts and staff effort to match them with the right furniture for their needs.
What are the main complaints about Ashley Home Store Canada?
The most common issues are premature furniture deterioration (cushion sagging, leather cracking and peeling within months of purchase), extended warranties that do not cover advertised damage, and problematic delivery experiences with unclear timelines and poor communication. Several long-time customers expressed disappointment after previously positive experiences.
Do shoppers recommend Ashley Home Store Canada?
The overwhelming majority of reviews are negative, with 75 percent giving one star. Most reviewers do not recommend the store and several explicitly warn others to avoid it. The few positive reviews represent a small minority and focus on individual store staff rather than the company overall.
How can I write a review of Ashley Home Store Canada?
You can submit a review on this page if you have purchased from Ashley Home Store Canada. Share details about your experience with products, delivery, customer service, and warranty claims to help other shoppers make informed decisions.
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