Naturepedic Reviews

You can tell right away that Naturepedic makes quality products, and they genuinely feel different from standard mattresses. I really appreciate their commitment to non-toxic and organic materials. The main drawback? The cost is steep, and it's definitely not affordable for everyone. But if you care about sleeping on clean, safe materials, it makes sense.

We were shopping specifically for a nontoxic mattress for our kid, and Naturepedic seemed like the right fit. Ordering was straightforward and the delivery came right on schedule. The mattress is on the firmer side but still comfortable, and it feels good knowing we picked something healthier and safer for our family. Would definitely suggest it to other parents.

We picked up a Naturepedic mattress recently and were really impressed. The build quality is clearly excellent, and having real organic materials gives us confidence, especially with our family's health and safety. It took a night or two to get comfortable with it, but sleeping on it is fantastic now. Definitely a solid investment.

I worked as a wholesale partner with Naturepedic and ran into constant problems. My orders kept getting messed up, shipping took forever with wait times exceeding a month, and they charged me for products that were out of stock or discontinued. Billing mistakes happened repeatedly, and I had to keep asking for corrections. They even charged me for shipping costs when replacing their own mistakes and made my customers wait over thirty days. I got billed for items they couldn't actually send. Then without any warning, my wholesale access got shut off, which slowed down everything. On top of that, drop-shipping fees went up suddenly and products disappeared from their system without letting partners know, making it really hard to manage inventory, set proper expectations, and keep decent profit margins. The worst part was trying to get support. They were hard to reach and when I did report issues, nothing got fixed and nobody took real responsibility.

Absolutely horrible service. Store provides basically no assistance. When I paid over seven thousand dollars for my mattress, I was told I'd get it in two weeks. Two weeks later just a random email saying delays were happening. No updated timeline, just notice of a hold up. Two more weeks went by and only one box showed up. The other five boxes are still missing somewhere in transit. Called the shipping company and found out the mattress comes in six boxes, each got shipped separately, they're mislabeled, and got stuck in customs with missing info. We can't fix it ourselves and the store isn't stepping up to help. Spent hours on calls over almost five weeks now and I still don't have a mattress. For this price tag, you should get premium service with white glove treatment, not endless delays and a company that won't take accountability.

Ordering from this place feels like rolling the dice when you're spending serious money. Their customer service is incredibly frustrating. I placed a big sheets order and never got any updates or tracking info. After sending multiple emails over several weeks with zero replies, my shipment suddenly started moving. When it finally showed up, the condition was terrible. The box had tears all over it, was completely soaked through, and was barely intact. Thankfully the items inside weren't damaged, but several things were missing from my order. I tried emailing them with no luck. Called and left a detailed voicemail too, even included photos in my email. A woman from the company called back but didn't reach me, just left a generic voicemail saying to call them back at their regular number. So I tried again with the same detailed message. Still nothing back.

I bought pillows and hit delays because they didn't have materials available, with no clear shipping timeframe. The company took forever to get back to me, and when they did, the response came across as dismissive and unhelpful. With what they charge, I expected faster communication and better service. The poor experience made me cancel the order and shop elsewhere.

Customer service here moves at a snail's pace, avoids giving straight answers, and sometimes isn't truthful. I purchased a mattress protector that should have shipped in 3 to 5 business days. Fourteen days passed, then I made four separate calls trying to get answers. The only thing I got was a FedEx label with no real confirmation. I don't want to cancel because I actually need this item, but the whole process has been incredibly stressful. Not worth the aggravation. I won't be shopping here again.

I'm honestly shocked by the negative feedback this company gets. Their mattress has been fantastic and they deliver on everything they promise. My only real gripe is that reaching customer service can be tough, particularly finding someone with solid product knowledge. That said, it's quality stuff. I went with their latex layer model and I'm really happy with it.

Absolutely terrible customer service. I spent $900 on a king bed foundation and got sent two twin XL foundations that weren't even the same height. One was 1.5 inches, the other 3 inches. After four days, still no solution. The rep supposedly helping me named Lori won't return emails or answer calls, just leaves everything on voicemail. Other staff members say they can't help because Lori has my case. Meanwhile I'm sleeping on the floor. This is ridiculous. I'm sending it all back and getting the same thing from Avocado for half the price. I won't be buying from here again.