Ballard Designs Reviews

The delivery company insisted they could only bring my bed on Wednesdays, which wouldn't be terrible except it was going to my beach house a couple hours away during my work week. It got worse from there. The first delivery showed up with only half the bed. The second time they arrived with the other half but left behind the first shipment. I had to schedule a third delivery to finally get everything. Once I assembled it, I found a large piece missing from one of the side panels. I've tried reaching out multiple times with no real resolution. I can't recommend them.

Delivery dates and order information weren't communicated promptly, it was nearly impossible to contact customer service, wait times on the phone were excessive, and there was no online chat option. The whole customer support experience was disappointing.

The order status wasn't updated regularly, customer service was nearly impossible to reach, phone queues were insanely long, and online chat wasn't even an option. Overall, customer support felt neglected and unhelpful.

I placed an order for custom shams four weeks ago and got zero communication about it. When I finally checked the tracking information myself, I discovered it had been canceled without anyone notifying me via email. To make matters worse, I'm still waiting for my refund to come through. This company will never see another order from me.

We've been loyal customers for years, but I'm really disappointed. A year ago I spent $3000 on a rug and it's already incredibly faded. We don't have pets or kids, and the living room gets minimal to moderate sunlight. Nobody expects to replace a $3000 rug annually. I even had it treated the day after purchase, but that didn't help at all. I'm not sure if this particular one is defective, but something definitely seems off. I posted feedback on their site and still haven't heard back.

I'm sharing my experience hoping to warn others about what we've gone through with them. I ordered a custom bench on September 9, 2024, and was told delivery would happen by January 9, 2025. Since it was custom-made, I was patient. It's now late April and I still don't have it. They've postponed it seven times with no explanation. They don't even notify me of the delays, I have to call asking where it is and then they tell me it's been delayed again. Getting anyone on the phone to help is nearly impossible. I've requested supervisors call me back repeatedly and never received a call. It's shameful. They're now saying end of May, but I'm sure there will be more delays. This company is untrustworthy and I'd tell anyone to look elsewhere.

We recently bought several Tuscan bookcase units in Walnut from them and we're happy with how they look and their build quality, which we'd rate as four stars. However, there's no option to pay extra for setup assistance, which really hurt the overall experience. The delivery team was courteous and professional about placement, but couldn't help assemble the units even when we offered them extra money. Because of this, we won't order from them again if assembly is needed. Other retailers like Pottery Barn offer paid white glove delivery, but Ballard doesn't. I knew this going in but thought I could at least pay the delivery crew to handle setup tasks like leveling the adjustable feet, unpacking shelves, and installing brackets, but they said company policy wouldn't allow it.

They're absolutely awful. My table set was delivered to the wrong place not once but twice, and I had to send numerous emails before getting an automated response that finally processed a refund with no real apology. I wasted so many hours dealing with this. Stay away.

For the second time in twelve months, I've returned something to their location and they can't process the refund correctly. It shouldn't require multiple calls to corporate just to get my money back, especially when I've had to wait over a month. This has happened TWICE now and it's unacceptable.

Hands down the worst customer service I've had anywhere. I paid for white glove delivery, but the person just dropped everything off without any actual service. I had to beg them just to carry it onto the front porch, which was just four steps up with no obstacles. They refused to unpack anything or remove the packaging. When I complained to customer service, they were incredibly rude and dismissive in a way I've never experienced. At what they charge, this is completely unacceptable.