Ballard Designs sells home furnishings and decor items online and through physical locations. This page aggregates shopper reviews and ratings for Ballard Designs to help you understand customer experiences with the company's products, shipping, and service.
Ballard Designs Reviews
1.6
23 reviews
What Shoppers Say About Ballard Designs
Created with AI, based on recent reviews
Ballard Designs receives overwhelmingly negative feedback from shoppers, with 23 reviews averaging 1.6 out of 5. The most consistent complaints center on severe operational failures: exorbitant and unexpected shipping charges (sometimes exceeding product costs), missed delivery dates followed by items placed on backorder without proper notification, orders that go missing in transit, and unresponsive customer service when issues arise. Several shoppers report being billed for merchandise that never arrived, replacements that arrive damaged or incorrect, and difficulty obtaining refunds even after months of follow-up.
A small minority of reviewers (9 percent) gave five-star ratings, but positive feedback is vastly outweighed by accounts of systemic problems. Customers describe a pattern of broken promises regarding delivery timelines, lack of order tracking information, poor communication when items are delayed or lost, and support staff who are either unavailable or unfamiliar with order details. Long-time customers express particular disappointment, noting a significant decline in service quality. The recurring theme across negative reviews is not isolated incidents but rather what shoppers characterize as widespread operational dysfunction affecting shipping, inventory management, order fulfillment, and customer support.
Customer Reviews (23)
Sorted by: Most recentPatricia H.Mar 5, 2024
I've been shopping with them for over three decades. Sure, there have been small hiccups along the way, but nothing major until recently. Last week, the delivery service canceled a pickup and exchange for a large French armoire because it arrived damaged in their truck. The first damaged piece had been delivered the previous month by the same carrier. When I called about it, they told me the replacement order is sitting in a hold pile waiting for review. Once the delivery company picks it up, they tell me it'll take two to three weeks before they even contact me about delivery, and that's not counting the time to pick up the original damaged item. The store says they can't expedite anything and can only apologize. It's frustrating.
Linda W.Apr 25, 2020
Every purchase I've made here has been wonderful. Their products are excellent quality, the sales are generous, and the customer service team is outstanding both in person and online. I've ordered a wide variety from bedding to fabrics to lampshades to décor to lawn and garden items to rugs, and I've never had a single return due to damage or quality.
Rebecca V.Apr 25, 2020
I'm consistently delighted with what I get from them. The prices are great and the service is fantastic, both at the local store and when ordering online. I've purchased bedding, fabrics, lampshades, home décor, outdoor items, and rugs, and I haven't had to return anything due to quality or shipping issues.
Ballard Designs Review FAQ
What is Ballard Designs' average rating?
Ballard Designs is rated 1.6 out of 5 based on 23 customer reviews on RetailCoupons.com. The majority of reviews (74 percent) are one-star ratings.
What do customers most frequently complain about?
Shoppers most often report excessive shipping costs, missed or inaccurate delivery dates, orders going missing after dispatch, items arriving damaged, difficulty obtaining refunds, and unresponsive customer service. Several reviewers also describe being charged for merchandise they never received and experiencing long delays in replacement or refund processing.
Are there any positive aspects mentioned in reviews?
While the majority of reviews are negative, 9 percent of ratings are five stars. However, the positive feedback is limited in the available review excerpts, with negative experiences dominating the feedback about the company's operational performance and customer service.
Do customers recommend shopping at Ballard Designs?
Based on the review data, the overwhelming majority of recent reviews do not recommend the store. Customers warn others to be cautious about shipping charges and delivery reliability, and many express frustration with unresolved issues and poor communication.
How can I write a review for Ballard Designs on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting the Ballard Designs store page and clicking the review submission option. Share details about your shopping experience, including product quality, shipping, delivery time, customer service, and whether you would recommend the store. Honest, factual feedback helps other shoppers make informed decisions.
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