Bang & Olufsen Reviews

I've been a loyal customer buying multiple B&O items over the years, but this just ruined my trust in the brand. I sent in my Beoplay H100 headphones for warranty work using the prepaid label they provided. UPS damaged the package during shipping before it even reached their service center. But instead of handling it professionally, B&O kept changing their story. First explanation, then a second one, and finally they claimed UPS flagged it as fraudulent. I called UPS myself and that's completely false. Their system shows a normal damage claim, nothing suspicious. B&O issued the return label and they're the shipper of record, so they should take responsibility. Instead they've left me with broken headphones and no solution. For a luxury brand, this is truly disappointing and doesn't match their premium positioning.

My Beoplay H9i stopped working via Bluetooth pretty much out of the box. When I reached out for help, they basically said they couldn't do anything without the original receipt. That's not how premium brands should handle customer issues.

Extremely disappointed by the warranty experience. They charged me $200 CAD in duties on a $500 device that was defective. Even after telling me I'd get refunded if I paid, weeks have gone by with no money returned despite my constant calls and proof. For a brand that markets itself as premium, this is shameful. I can't trust their service at all.

Absolutely terrible experience with their warranty service. Got slapped with $200 CAD in duty charges for a faulty device worth around $500. They promised a refund that never came, and I've spent weeks calling daily with documentation to back me up. Even worse, they told me to just pay it upfront and assured me it'd be refunded immediately. This kind of behavior from a luxury brand is completely unacceptable. Their service is unreliable and I wouldn't recommend trusting them with anything important.

When my Beosound A5 came in with defects, I visited the local B&O store and the staff went above and beyond to assist. They got it shipped to Germany for repair without making a fuss, despite me having purchased it elsewhere online. Their kindness and willingness to help made all the difference.

Received my Beosound A5 and it arrived damaged. Took it into the local B&O store and the team was incredibly helpful. They arranged to have it sent to Germany for repairs without any hassle, even though I'd bought it online instead of from them directly. Really appreciated their support.

This brand is all marketing gloss with nothing behind it. Take their H100 headphones as an example. When I purchased them last year, their website and app both advertised that a high quality Bluetooth audio codec would be coming in 2025. I took the gamble and bought them, even selling my previous model which ironically already had superior wireless audio features. In just the last week, all mention of this promised codec has vanished from their product pages. B&O quietly scrubbed it, probably before rolling out new ads. They also dropped their guarantee about adding multi device connectivity through a software update this year. I feel betrayed by this bait and switch. If I'd known they'd abandon these promises, I never would have sold my old headphones. This kind of false advertising violates consumer protection standards in multiple countries. These features weren't minor details - they were key selling points that influenced my purchase decision. Removing promised functionality after people buy is something regulators have specifically cracked down on.

The products and design are exactly what you'd expect from B&O - top notch. Where they fall short is customer service, especially when something goes wrong. If your device needs repair, get ready for a headache. You're looking at shipping a 2000+ euro item to Germany through a third party, waiting over three months for it to come back, plus you'll probably pay hundreds of euros in fees. It's frustrating when products this expensive require such complicated support.

These products are consistently the finest I can find. I've been using my Beoplay EX earbuds for two years and they're still fantastic. My M5 is the perfect kitchen companion, and the A1 travels with me everywhere for music and catching up with loved ones. Can't ask for better.

Really impressed with how well I was treated, especially considering I bought one of their entry level items. The team was extremely professional and made me feel valued. Great service across the board.