BannersOnTheCheap specializes in custom vinyl banners with various material options for indoor and outdoor use. This page aggregates verified shopper ratings and reviews to help you understand what customers actually experience when ordering from this banner printer.
BannersOnTheCheap Reviews
2.9
17 reviews
What Shoppers Say About BannersOnTheCheap
Created with AI, based on recent reviews
BannersOnTheCheap has a deeply divided customer base, rated 2.9 out of 5 by 17 shoppers. Satisfied customers praise the quality of finished banners, noting excellent photo clarity, premium-looking materials, and fast shipping. They also appreciate the user-friendly website and variety of vinyl options for different weather conditions. However, a significant portion of reviewers report serious problems: quality control failures including distorted or pixelated output despite high-resolution files, unresponsive customer service with unhelpful attitudes, refunds that do not process, and shipping failures through third-party carriers that caused customers to miss important events. Long-time customers report a noticeable decline in service quality over time.
The core issue appears to be inconsistency. Some orders arrive as advertised with excellent results, while others suffer from production errors, poor problem resolution, and logistics failures. Reviewers express frustration that the company dismisses complaints and blames customers for issues. The shipping problems are particularly damaging when banners are time-sensitive, such as for school events or vendor shows. Prospective buyers should be aware of the polarized experience and may want to clarify production standards and shipping methods before ordering.
Customer Reviews (17)
Sorted by: Most recentJessica M.Apr 10, 2026
Both Banners Turned Out Amazing. I ordered two banners for my vendor tables and I'm thrilled with them. The photo quality is perfect, the material looks high end, they shipped super quick, and I'm definitely coming back to order more.
Michael S.Mar 31, 2026
No Quality Control Standards. The banner showed up distorted and pixelated even though I sent a perfect high resolution logo and the preview looked great. Then they sent me a second proof at lower quality and blamed me. They offered a partial refund that never actually went through. They seem to think customers won't notice or remember. Skip this company.
James H.Mar 12, 2026
Customer Service Has Gone Downhill. Been buying from them for 7 years and the experience used to be good. Now the service is terrible and the attitudes are worse. They basically told me to take my business somewhere else. Really disappointed.
Tracy N.Mar 11, 2026
Shipping Problem Cost Us The Event. They chose to ship through Amazon and the package never arrived. My kid's high school team needed the banner for their event and because of the shipping failure, they went without. I even paid extra for faster delivery. Getting the money back doesn't make up for disappointing a bunch of kids. Amazon's system is all automated so there's no one to actually complain to.
Helen C.Mar 10, 2026
Nice Website Features. The ordering site was straightforward to use. The different vinyl options are really useful since we live in the Midwest and deal with crazy weather. We've figured out through experience what works best for our climate. It would help newer customers if you spelled out which options are best for extreme weather situations.
Marcus J.Mar 3, 2026
Great Work All Around. The banners look fantastic. The site is really user friendly and easy to navigate. Shipping usually gets to me on time too. Can't really complain about a banner company.
Kevin B.Mar 3, 2026
Ordering Was Easy and Smooth. No issues at all with how the process went. Just waiting for it to show up now.
Linda P.Sep 30, 2025
They Got It Done Right. I'd worked with them years ago and decided to use them again for a massive banner for a charity event. The material looked fantastic and the print quality was excellent. There was one grommet issue that needed fixing, so I sent them a video showing what happened. They fixed it fast, made me a new one, and sent it right out. Not many companies stand behind their work like that anymore. Really appreciated it.
Steven G.Jul 18, 2025
Got Shorted On My Order. This was the worst experience I've had with a company. They charged me for some banner clamps but never included them. That's just straight up cheating. If you do business with them, check that you got everything you paid for.
Derek M.Jan 30, 2025
Quality Control Issues Here. When I placed my order, everything seemed fine on the website. But when the banner showed up, it was way too blurry to actually use. After I called them about it, they said they'd remake it for me but wanted another $80 since the problem was on their end. That's not how customer service should work.
BannersOnTheCheap Review FAQ
Why does BannersOnTheCheap have such mixed ratings?
The 17 reviews on RetailCoupons.com show a stark split: half of shoppers rate the company 5 stars and praise banner quality and shipping speed, while half rate it 1 star and report quality control problems, unresponsive customer service, and shipping failures. This suggests inconsistent execution rather than a uniformly good or bad experience.
What do satisfied customers praise most?
Five-star reviewers consistently highlight excellent photo quality in the final banners, premium-looking materials, fast shipping, and an intuitive website with useful vinyl options. One shopper noted the site's different material choices are valuable for customers in harsh climates.
What are the most common complaints?
One-star reviews report distorted or pixelated banners despite submitting high-resolution files and approving proofs, customer service that blames customers for problems, refunds that do not process as promised, and shipping failures through third-party carriers that caused customers to miss time-sensitive events like school activities.
Do shoppers recommend BannersOnTheCheap?
Recommendations are conditional. Satisfied customers say they will return and recommend the company. Dissatisfied customers explicitly warn others to shop elsewhere. Long-time customers note that service quality has declined over time, suggesting the company's reliability may be deteriorating.
How can I write a review of BannersOnTheCheap?
You can submit a review on this page if you have purchased from bannersonthecheap.com. Include specific details about your order quality, shipping experience, and customer service interactions to help other shoppers make informed decisions. Honest feedback about both strengths and problems is most helpful.