Basepaws offers dog DNA testing kits designed to identify breed composition and ancestry in dogs. This page aggregates customer ratings and reviews to help you understand what shoppers report about their experience with Basepaws' testing service, sample collection process, turnaround time, and result accuracy.
Basepaws Reviews
1.2
5 reviews
What Shoppers Say About Basepaws
Created with AI, based on recent reviews
Basepaws is rated 1.2 out of 5 by 5 shoppers, with the overwhelming majority reporting significant dissatisfaction with the service. Common complaints center on multiple failures in the testing process: samples are rejected as insufficient even after careful collection, customers experience long wait times (six weeks or more) with no communication, resubmitted samples disappear into silence, and when results do arrive, they are frequently inaccurate or so generic as to be useless. Reviewers note instances where test results contradicted known breed information from other sources or their own knowledge as breeders, undermining confidence in the company's testing accuracy and quality control.
No positive themes emerge from available reviews. Customers express frustration with the lack of customer support throughout the process, the unclear collection requirements that lead to sample rejections, and the overall poor value proposition given the cost, long timelines, and unreliable outcomes. The service appears to have failed to deliver meaningful breed identification or DNA insights that justify the investment, leaving reviewers unwilling to recommend Basepaws for dog DNA testing.
Customer Reviews (5)
Sorted by: Most recentRachel M.Mar 19, 2026
Got this test, collected a sample from my dog, and then the waiting game began. After six weeks they come back saying I did the swabbing wrong. Seriously? They send me another kit, so this time I really go to town with it. And now nothing. No updates, no results, total silence. I'm ready to get my money back and cancel this whole thing. It's such a shame because I was genuinely pumped about finding out my dog's background when I ordered this.
David R.Mar 18, 2026
Absolutely frustrated with this experience. I submitted my dog's sample back in November 2025, and by January 2026 they told me it wasn't enough material and needed a new kit. When the replacement arrived, I made sure to get a really good swab from his mouth, even scraped enough to draw a tiny bit of blood. Sent it back, and wouldn't you know it, on March 18th I got yet another email saying the same thing. They blamed it on medications, but my dog isn't on anything. As someone with medical training, I'm confident in my ability to collect samples properly. This company is painfully slow AND incompetent. I've asked for my money back, and if that doesn't happen, I'll be making sure everyone knows about this disaster online. Total letdown.
Susan H.Mar 2, 2026
I ordered five tests for dogs I had bred myself, so I definitely knew what breeds they were. I own the parents, and I even had DNA results from another company already showing 100% poodle for all of them. Then I wait six weeks for results and get some wildly inaccurate info. Four out of the five came back saying they had springer spaniel in them, which makes zero sense since these dogs are purebred poodles. Just to make sure I wasn't crazy, I went ahead and paid another testing company. They confirmed what I already knew, 100% poodle across the board.
Jennifer P.Feb 9, 2026
I really wouldn't recommend this company for dog DNA testing. My spouse got this for me as a Christmas gift, which was sweet, but the results were basically useless. Everything in that report was so generic it wasn't even funny. They basically told me my dog is a small breed and has some hound ancestry. Like, seriously? I could've figured that out myself just by looking at her since she's 20 pounds and clearly has beagle written all over her. We were hoping for actual percentages, like maybe 25% Beagle and 75% something specific. Instead, we're stuck paying another company that actually knows what they're doing to get real answers.
Basepaws Review FAQ
What is the overall rating for Basepaws?
Basepaws is rated 1.2 out of 5 based on 5 customer reviews, with 80 percent of reviews giving one star.
What are shoppers' main complaints about Basepaws?
Reviewers consistently report that samples are rejected as insufficient despite careful collection efforts, resulting in long delays and requests for replacement kits. Customers also report extremely slow communication, lack of status updates, inaccurate breed results that contradict known information, and overly generic reporting that provides no meaningful insights.
Do customers report accurate results from Basepaws?
No. Multiple reviewers indicate their results were significantly inaccurate, with one breeder stating four of five tests incorrectly listed springer spaniel ancestry when the dogs were known purebreds. Another reviewer found the results too generic to be useful, lacking specific breed information.
How long does the testing process take?
Reviewers report waiting six weeks or longer for initial results, and further months pass if a sample is rejected and a replacement kit must be sent and resubmitted. Some customers report that resubmitted samples result in no communication or updates at all.
Would shoppers recommend Basepaws?
Based on available reviews, no. Customers explicitly state they would not recommend the company and express regret over their purchase, describing the experience as frustrating and the value as poor given the cost, wait time, and quality of results.
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