BerkleyFishing sells fishing gear and related equipment. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the retailer. RetailCoupons.com compiles this feedback to provide an honest picture of the shopping experience and customer service quality.
BerkleyFishing Reviews
2.3
3 reviews
What Shoppers Say About BerkleyFishing
Created with AI, based on recent reviews
BerkleyFishing has a polarized customer base with stark differences in experience. One shopper praised the company's transparent business practices, noting the absence of hidden fees and commissions. However, two reviewers reported significant frustrations with customer service, citing unresponsive support staff, unreturned calls, and delayed responses to return requests that went unresolved for extended periods.
The primary complaint centers on accessibility and responsiveness of the customer service department. Shoppers struggled to reach representatives by phone and received no replies to email inquiries. These communication breakdowns appear to have compounded problems when customers needed assistance with returns or had questions about orders, leaving them feeling undervalued.
Customer Reviews (3)
Sorted by: Most recentMarcus T.Feb 5, 2024
This was my first time ordering from them and it turned into a nightmare. The product itself was fine, just not what I actually needed. I contacted their customer service to arrange a return and they assured me they'd email a shipping label within a day. Fast forward ten days and still nothing. Called back to follow up and got told they had no idea why the label never showed up. The rep promised to have their manager send it right away, said I'd have it in about 15 minutes. This was less than an hour before they closed for the day. I waited almost an hour but nothing arrived. When I called again they put me on hold for 20 minutes even though they were already closed, clearly hoping I'd give up and hang up. Not going back there.
Jennifer K.Sep 28, 2021
Really impressed with how this company operates. No hidden fees, no withdrawal charges, no commissions eating into your money. Their whole process feels transparent and trustworthy. Honestly can't say enough good things about the way they do business.
BerkleyFishing Review FAQ
What is BerkleyFishing's average rating?
BerkleyFishing is rated 2.3 out of 5 based on 3 customer reviews tracked by RetailCoupons.com.
What do customers like about BerkleyFishing?
At least one reviewer highlighted the company's transparent pricing structure, emphasizing the absence of hidden fees, withdrawal charges, or commission deductions. This shopper felt the business model was trustworthy and straightforward.
What are the main complaints about BerkleyFishing?
The most common complaint involves poor customer service accessibility. Multiple reviewers reported difficulty reaching support staff by phone and receiving no response to emails. Additionally, one customer described a return process that stalled for over a week without communication, despite being promised a shipping label within one day.
Would customers recommend BerkleyFishing?
Based on available reviews, opinions are sharply divided. One satisfied customer expressed strong confidence in the company's operations, while two others experienced frustrating interactions that suggest caution. Potential shoppers may want to consider their own risk tolerance regarding customer service responsiveness before ordering.
How can I write a review for BerkleyFishing?
RetailCoupons.com welcomes customer reviews from anyone who has shopped at BerkleyFishing. Share your honest experience, including details about product quality, shipping, customer service, and overall satisfaction. Detailed, specific feedback helps other shoppers make informed decisions.