Trident Fly Fishing is an online and retail destination for fly fishing gear, equipment, and supplies, including reels, rods, cleats, and fly tying materials. This page aggregates verified shopper ratings and reviews to help you understand what customers experience when buying from them, from product quality to shipping and customer service.
Trident Fly Fishing Reviews
3.5
16 reviews
What Shoppers Say About Trident Fly Fishing
Created with AI, based on recent reviews
Trident Fly Fishing receives sharply divided reviews, with half of shoppers rating the store five stars and praising the quality of products like reels and rods, smooth ordering processes, and knowledgeable customer service. Customers particularly commend the Trade In Program for fair pricing and transparency, and some international shoppers report successful experiences with shipping. However, a significant portion of reviewers (25 percent) rate the store one star, with the most consistent complaint being slow shipping times, especially for orders placed Thursday through early Monday. Additional concerns include delayed response on return inquiries and frustration with app-required tracking systems.
The store appears to excel in product quality and expertise but struggles with fulfillment speed and post-purchase communication. Those ordering during weekdays may have better experiences than weekend orders, though shipping performance seems inconsistent. The polarized ratings suggest that shoppers either have positive experiences with product quality and knowledgeable staff or encounter frustration with logistics and customer support responsiveness.
Customer Reviews (16)
Sorted by: Most recentJessica M.Feb 10, 2025
Just got my Mako reel and I'm really impressed! The ordering process went smoothly from start to finish. This reel is a total game changer for my fly fishing. The drag system is super smooth and the engineering is top notch, which has really helped my casting and how I perform out on the water. What I love most is how well it's built. It's tough as nails but still lightweight, which is perfect for spending those long days fishing. I've thrown it at everything and it keeps working great without any issues. Plus it looks fantastic. The team at Trident clearly knows what they're doing when it comes to making quality gear. And the customer service was excellent too. They answered my questions fast, gave me good info, and made sure I felt good about my order. If you want a solid reel that performs well, lasts forever, and comes with great support, the Mako is worth checking out. It's been a great addition to my fishing trips!
Kevin S.Jul 31, 2024
This was my first time using Trident's Trade In Program and I was really impressed. The price they gave me for my old gear matched what I thought it was worth. The folks running the program are friendly and really know their fly fishing inside and out. Everything's transparent with no surprise charges. I plan to be a returning customer for years to come.
Vincent A.Jun 3, 2024
I need to return some cleats I got by mistake. Waiting to hear back about the return shipping label. Looking for some help speeding this up if possible.
George K.Apr 30, 2024
I've had mostly good times with Trident, but shipping speed is something they need to work on. If you order a rod on a Friday or sometimes even Thursday, don't expect quick delivery. It probably won't go out until late Monday or Tuesday. In today's world where shipping is usually fast, this is a weak spot for them.
Patrick O.Mar 12, 2024
I noticed some negative reviews about Trident but had a totally different experience. I wanted a Simms jacket that I couldn't find anywhere in Europe, so I ordered it from Trident online. Everything went perfectly and it arrived from FedEx in 12 days, which is reasonable for shipping from the US. When I called about the shipment, customer service was helpful. They keep shorter hours but honestly they're probably out fishing on their days off, which is fine by me! I'll definitely order from them again. Really pleased with both the service and the quality of the jacket.
Chris D.Sep 8, 2023
Ordered some fly tying supplies a week ago and still waiting. Then they want me to download an app just to track where my stuff is. Not happening. I'll go back to the shops I normally use. They need to get their act together because I won't be ordering from them again.
William P.Mar 22, 2023
Worst experience I've had shopping online in years. Their communication stinks. The trade in program is a straight up ripoff. They knocked 25 percent off the value of a Galvan reel I barely used, claiming the drag was sticky. When I tried calling about product questions, the guy was rude and unhelpful. They have limited hours and orders take forever to go out. If you like problems and slow service, this is your place.
David R.Apr 1, 2020
Great service all around. I've bought from Trident multiple times online and every time I'm happy with what I get and how fast it shows up. I'll definitely be back.
Michael B.Aug 21, 2019
I called in with questions about fly line for my 5wt bamboo rod, and the person helping me had no idea it was a classic cane rod. It's pretty disappointing when a company doesn't hire people with basic knowledge about well-known rod models like that.
Steven C.Jun 30, 2019
The website is clean and ordering is straightforward, but their tech support for account issues is the worst I've dealt with. Setting up my customer account has been incredibly frustrating and it's still not fully working. Without being able to create an account and track my orders, I'm not sure I'll keep buying from them.
Trident Fly Fishing Review FAQ
What is the overall rating for Trident Fly Fishing?
Trident Fly Fishing is rated 3.5 out of 5 based on 16 verified customer reviews collected by RetailCoupons.com. The ratings are highly polarized: 50 percent of reviewers gave five stars, while 25 percent gave one star.
What do customers praise most about Trident Fly Fishing?
Shoppers consistently highlight excellent product quality and engineering, particularly for reels and rods. Customers also praise the knowledgeable and friendly customer service, smooth ordering processes, and the Trade In Program for its fair pricing and transparency. Some international customers report positive experiences with shipping timelines.
What are the main complaints about Trident Fly Fishing?
The most frequent complaint is slow shipping, with multiple reviewers noting that orders placed on Thursday or Friday may not ship until late Monday or Tuesday. Customers also report delayed responses to return inquiries and frustration with order tracking that requires downloading an app rather than providing standard tracking methods.
Do shoppers recommend Trident Fly Fishing?
Recommendations are mixed. Five-star reviewers indicate strong satisfaction and mention plans to return as customers. However, one-star reviewers explicitly state they will not order again and prefer alternative fly fishing retailers. Your experience appears to depend significantly on shipping timing and expectations.
How can I write a review for Trident Fly Fishing on RetailCoupons.com?
If you have purchased from Trident Fly Fishing, you can share your experience by visiting the store page on RetailCoupons.com and submitting a verified review. Focus on specific details about product quality, shipping speed, customer service, and your overall satisfaction to help other shoppers make informed decisions.
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