The Betty Mills Company sells medical supplies, masks, reagents, and related products through their website. This page shows what RetailCoupons.com shoppers have experienced ordering from them, with ratings and detailed feedback about their service, pricing, and reliability.
The Betty Mills Company Reviews
2.8
18 reviews
What Shoppers Say About The Betty Mills Company
Created with AI, based on recent reviews
The Betty Mills Company receives sharply divided reviews, with shoppers either highly satisfied or deeply frustrated. Positive reviewers praise the company's communication about order delays, competitive pricing on certain items like masks, quick shipping, and willingness to go extra lengths for customers. However, negative reviews reveal serious operational problems: incorrect items shipped (reagent water instead of formalin, incomplete orders), unresponsive customer service with broken phone systems, refusal to compensate for damages caused by their errors, and restrictive prescription requirements on products available without them elsewhere. The most damaging complaints involve order fulfillment failures that caused significant financial losses to business customers.
The stark contrast between five-star and one-star ratings suggests inconsistent service quality. While some customers report excellent communication and quick delivery, others encountered multiple failed attempts to reach customer service and felt dismissed when requesting compensation for company mistakes. Negative reviewers appear unlikely to return, citing both the errors and the company's unwillingness to take responsibility for the consequences.
Customer Reviews (18)
Sorted by: Most recentVictoria L.Nov 18, 2025
Ordered formalin but they sent reagent water instead, and the shipping label was stuck right over the product info so I couldn't tell. This mistake ruined thousands in product for my business and lost commissions. They offered to refund the order but refused any payment for the damage they caused. I'm out major money and won't use them again. Nobody in my industry should deal with this company.
Brandon T.Nov 10, 2025
Ordered three packs of microfiber pads totaling 60 pieces and the package arrived quickly, but only one pack was inside. Called right away but they were closed. Next day I tried calling multiple times and kept getting an automated message that didn't recognize the number. Felt like I got taken. Then days later a second shipment showed up with another pack. Eventually the third one came too, but each arrived in separate huge boxes on different days which was wasteful. My receipt showed three packs ordered but I almost thought I was scammed when the first box only had one. Got everything eventually but won't order from them again due to the shipping confusion and difficulty reaching someone by phone.
Sarah K.Oct 22, 2025
Trying to find enfit TRN203 which you can normally buy without a prescription anywhere else, but this place insists on requiring one. Don't understand why. Plus their prices are way too high compared to other retailers.
Linda F.Oct 14, 2025
You kept me in the loop about a delay on my order and let me know when it shipped. The communication was excellent.
Kevin B.Jul 1, 2025
You all really came through for me and went the extra mile. It was fantastic and I truly appreciate it.
Eugene S.Jun 21, 2025
Got a serious respiratory condition and need to wear a mask when I'm out in public. Local hospitals don't hand out masks here so Betty Mills stepped up. Pricing is competitive and they got my order to me quickly. Would definitely recommend them.
Catherine H.Jun 17, 2025
My daughter spent nearly five weeks in the PICU before coming home and needed a low air loss mattress as part of her medical equipment setup for recovery. Betty Mills was a lifesaver. The quality was outstanding and prices were unbelievably fair, plus delivery was super fast and the customer service from start to finish was incredible. Hospital staff and my support network have all heard great things about this company from me.
Christina N.May 15, 2025
Got some moleskin straps for foot support and they're just not well made. They start sliding around after just a couple hours of wearing them. Bought similar products from other companies before and while they cost more, you actually get what you pay for. When I called customer service about it, they seemed confused about what I was even talking about.
David M.May 12, 2025
Sent in some feedback through a survey and got a response email back within just a few minutes. Really impressed with how quick they were to follow up.
The Betty Mills Company Review FAQ
What is The Betty Mills Company's average rating?
The Betty Mills Company is rated 2.8 out of 5 based on 18 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 50 percent one-star reviews and 39 percent five-star reviews, indicating inconsistent experiences across customers.
What do customers praise about The Betty Mills Company?
Satisfied customers highlight excellent communication about order delays and shipping status, competitive pricing on medical supplies like masks, fast order delivery, and staff willingness to go above standard service. These shoppers report feeling valued and well-informed throughout their transactions.
What are the main complaints about The Betty Mills Company?
The most serious complaints involve order fulfillment errors, including receiving incorrect products (reagent water instead of formalin) and incomplete shipments. Customers also report difficulty reaching customer service by phone and frustration that the company offered refunds but refused to compensate for business losses caused by their mistakes. Some reviewers cite unnecessarily restrictive prescription requirements and higher prices compared to competitors.
Would shoppers recommend The Betty Mills Company?
Reviews show mixed recommendations. Five-star reviewers explicitly state they would recommend the company, while one-star reviewers indicate they will not use the company again and feel it is not trustworthy. The polarized ratings suggest recommendation depends heavily on whether customers experience operational errors.
How can I write a review for The Betty Mills Company?
RetailCoupons.com welcomes reviews from anyone who has purchased from The Betty Mills Company. Share your honest experience with product quality, shipping, customer service, pricing, and whether you would recommend them. Detailed reviews that mention specific products and issues are most helpful to other shoppers.