Big Fish Audio sells digital audio products including sound libraries, loop packs, and voice synthesis tools for music production and content creation. This page shows what shoppers think, based on 8 reviews with an average rating of 2.6 out of 5. Read honest customer feedback about product quality, delivery reliability, and the company's return policies.
Big Fish Audio Reviews
2.6
8 reviews
What Shoppers Say About Big Fish Audio
Created with AI, based on recent reviews
Big Fish Audio receives polarized feedback from shoppers, with ratings split sharply between five-star and one-star reviews. Customers who have positive experiences praise the company's fast order processing and responsive customer support, including holiday availability. However, the majority of reviews highlight significant issues with the service and refund policy. Common complaints include download links failing to arrive in inboxes (requiring extended support wait times), an inflexible return policy that only offers library swaps instead of refunds, and refusals to process refunds even for incompatible software or products that don't meet expectations. Several reviewers noted dissatisfaction with product quality, including generic-sounding loops with technical glitches.
The stark divide in ratings suggests Big Fish Audio's strengths in customer responsiveness are overshadowed by operational issues with digital delivery and a restrictive refund approach. Shoppers considering a purchase should be aware that returns are severely limited and that technical problems with downloads may require direct support intervention.
Customer Reviews (8)
Sorted by: Most recentPatrick S.Dec 26, 2025
Got my order details sent to me super fast, which was great. There was a small problem with one of my codes, so I reached out to their support team late on Christmas Eve, not really expecting to hear from them until after the holidays. Much to my surprise, they got back to me on Christmas Day itself and fixed everything right away. This kind of service deserves recognition - definitely worth letting people know how responsive they are. Really happy with my experience here.
Thomas M.Jul 5, 2025
Every time I place an order here, the download links never arrive in my inbox. I end up having to contact support and then sit around waiting several days for them to send me what I paid for. Their customer service is really disappointing.
Marco T.Apr 24, 2025
Signed up for the voice cloning feature to work on YouTube content creation. The voice synthesis tool itself works pretty well, but I realized it doesn't actually offer video editing capabilities like I thought. I requested my money back since the service wasn't what I needed, and they flat out refused. In my opinion, there should at least be a grace period to try something out before you're locked in. Pretty standard consumer protection in Europe from what I understand.
Jessica R.Apr 19, 2024
Downloaded one of their sound libraries and honestly wasn't impressed by it. When I asked about getting my money back, they only offered to swap it for a different library instead. Fair warning to anyone else - their return policy is really restrictive. Since I didn't care for that particular pack, there's no guarantee I'll like anything else they have either. Getting a refund would've been the sensible option, but they wouldn't budge on that. The library's gone now and they've kept my cash, so that's just wasted money for me.
Robert H.Dec 13, 2023
Bought a software tool that ended up being incompatible with my system. Asked for a refund since they could easily deactivate my license, but they refused. No luck getting my money back.
Kevin B.Dec 3, 2023
Spent money on a loop pack and they reminded me of those generic loops bundled with budget DAWs back in the nineties. A lot of them had that annoying glitch too, you know, where there's a skip right before the loop resets. Just trashed the whole thing and started making my own samples instead. Won't be making that mistake again.
Rachel C.Sep 14, 2023
Good spot to grab plugins and sample packs. Haven't run into any problems so far.
Big Fish Audio Review FAQ
What are shoppers saying most often about Big Fish Audio?
Reviews are highly divided. Positive reviewers highlight fast order processing and responsive customer support. Negative reviewers report recurring problems: download links not arriving in email inboxes, slow support response times for delivery issues, and a very restrictive refund policy that refuses money-back requests and only offers product swaps.
Do customers recommend Big Fish Audio?
Recommendation is mixed. Approximately 38 percent of reviewers gave five-star ratings and praised the service. However, 50 percent gave one-star ratings, primarily due to frustration with download failures, refund denials, and limited product satisfaction. The polarized feedback suggests the store works well for some but presents significant risk for others.
What are the main complaints?
The most common issues are: (1) download links failing to reach customers' inboxes, forcing them to contact support and wait days to receive purchased products; (2) refusal to process refunds for incompatible software, unsuitable products, or products with quality issues; and (3) product quality concerns, including generic-sounding audio samples and technical glitches like loop skipping.
What is Big Fish Audio's return and refund policy like?
Based on customer reviews, the return policy is very restrictive. The company does not offer money-back refunds, even for software that is incompatible with a customer's system or for products that don't meet expectations. Instead, customers are only offered the option to exchange for a different product from the library, with no guarantee of satisfaction.
How should I write a review of Big Fish Audio on RetailCoupons.com?
Share your honest experience with order processing, download delivery, product quality, and customer service response times. Note whether you encountered any issues with receiving download links or had difficulty with returns. Mention specific products if relevant, and indicate whether customer support resolved issues to your satisfaction. Detailed reviews help other shoppers make informed decisions.