Blue & Cream is an online and retail fashion store offering clothing and footwear including jeans, pants, and sneakers. This page shows what RetailCoupons.com shoppers have said about their experience with the company, with ratings and reviews updated regularly to help you decide whether to shop there.
Blue & Cream Reviews
3.3
16 reviews
What Shoppers Say About Blue & Cream
Created with AI, based on recent reviews
Blue & Cream receives polarized feedback, with shoppers split sharply between strong advocates and highly dissatisfied customers. The positive reviews celebrate the store's product selection and quality, though these positive perspectives represent only a portion of the feedback. However, the overwhelming majority of recent reviews detail serious issues across multiple areas: refunds are allegedly denied even for items returned due to poor fit, customer service is described as unresponsive and dismissive (including accounts of customers being asked to leave the store), orders fail to ship or arrive as described, and the website's payment processing system frequently rejects valid payment methods. Multiple reviewers report being ignored after attempting to contact the company through email or while seeking return authorization.
The most consistent complaint involves fulfillment and post-purchase support. Customers describe orders placed weeks prior with no shipping updates, unresponsive customer service despite multiple contact attempts, receiving items different from what was ordered, and payment processing failures that prevent purchase completion. Several shoppers report having to dispute charges through their credit card companies. The pattern suggests systemic issues with order management, communication, and refund policies rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentMarcus T.Aug 22, 2025
Stay away from this place. I purchased expensive pants for $450 and when they didn't fit right, I sent them back expecting a refund or store credit. Instead, they refused to give me anything and kept my pants. Absolutely terrible company to deal with.
Patricia V.Aug 16, 2025
This was the worst customer service I've experienced anywhere. The manager actually kicked us out of the store. I've posted about this on multiple sites so others know what to avoid. We came back after buying sneakers previously and realized we were charged for Nike Airmax 95 when we paid for Airmax 90. Mistakes happen, but the manager gave us a refund on the difference. Then we discovered problem number two: they charged $190 for shoes that cost $145 at the Nike store. The markup seems extreme. We asked for our money back and the manager started yelling at us and threw us out. I've read comments from other customers who experienced the exact same treatment last year. This kind of aggressive behavior from a manager is shocking, especially in a city known for great customer service. You need to work on your temperament and learn how to treat customers with respect.
Olivia C.Sep 5, 2024
Absolutely terrible place to shop. AVOID at all costs. Orders never show up. Nobody answers your emails. This company is absolutely awful. Thank goodness I was able to dispute the charges with my credit card company.
Michelle D.Sep 7, 2023
Placed an order over three weeks ago and my payment went through right away. Got a confirmation but nothing has shipped yet. Tried emailing them but only got an auto-reply with no real help. Really worried since it's over $600.
David H.Jan 19, 2023
Ordered some shorts from the site and received something completely different than what I ordered. When I tried to get return instructions, they sent me an automated acknowledgment saying someone would follow up. Ten days later and still no contact from anyone.
Jessica R.Dec 1, 2021
I found some Moussy jeans on their Black Friday sale that I wanted badly. The problem is their checkout system wouldn't process any of my payment methods. My main credit card kept getting rejected even though I use it constantly with no issues. Tried a second card and even Amazon Pay from my account, but the site had some kind of problem each time. Spent three days attempting to buy and got nowhere. When I emailed customer support, they never responded. I won't be shopping there again.
Nicole W.Nov 18, 2021
Fantastic curated selection of designers paired with really responsive customer service. Had an absolutely stellar 10 out of 10 experience.
Cameron B.Nov 18, 2021
They have an amazing selection of designers and their customer service team is super helpful. Had a fantastic 10 out of 10 shopping experience!
Justin H.Jul 25, 2021
Love shopping Blue & Cream! Their brand selection is really strong and the variety they carry is always up to date with current fashion trends.
Blue & Cream Review FAQ
How is Blue & Cream's rating calculated?
Blue & Cream is rated 3.3 out of 5 based on 16 customer reviews. The rating reflects all submitted feedback, with recent reviews weighted to show current customer experiences.
What do shoppers like about Blue & Cream?
Reviewers who left positive feedback praise the store's product selection and quality of items offered, particularly highlighting their inventory of branded sneakers and specialty clothing pieces.
What are the main complaints about Blue & Cream?
The most common complaints involve orders that fail to ship within reasonable timeframes, unresponsive customer service via email, refunds or store credit being denied, items arriving that differ from what was ordered, and payment processing errors on the website that repeatedly reject valid payment methods. Several customers report being unable to reach anyone at the company to resolve issues.
Are there issues with Blue & Cream's refund policy?
Multiple reviewers report that refund requests were denied, even for returned items that did not fit. Customers seeking return authorization describe receiving only automated responses with no follow-up from staff.
Do shoppers recommend Blue & Cream?
Recent reviews are predominantly negative, with customers explicitly warning others to avoid the company. Those who do shop there recommend contacting them before placing an order to confirm current service levels, verifying shipping policies in advance, and being prepared to dispute charges if orders do not arrive or communication stops.