Boxdog sells subscription boxes and curated product collections. This page displays independent shopper ratings and reviews for Boxdog, helping you understand what customers experienced when ordering from the company.
Boxdog Reviews
1.3
3 reviews
What Shoppers Say About Boxdog
Created with AI, based on recent reviews
Boxdog has received consistently poor ratings from shoppers, with serious concerns about customer service and order fulfillment. Reviewers report that the website lacks clarity about order restrictions, particularly regarding how many items can fit in a single box. When issues arise, customers describe the company as unresponsive and unhelpful, with some reporting refunds being refused due to staffing limitations. Product quality has also been a point of disappointment, with shoppers noting that items arrived as small samples that did not match website descriptions.
The most significant complaint centers on customer service responsiveness and willingness to resolve problems. Shoppers have encountered long delays in receiving responses to inquiries, been denied refunds for unwanted orders, and received dismissive explanations citing understaffing. Combined with unclear website policies and mismatched product expectations, these experiences suggest potential systemic issues with how the company handles orders and customer concerns.
Customer Reviews (3)
Sorted by: Most recentJennifer T.Oct 28, 2023
Really unhappy with my experience. Their website is honestly pretty bad. I ordered two dog coats and they refused to send both because they said they wouldn't fit in the box. Nothing on the website mentioned any limits like that. You can add items to your order, but there's no info about restrictions on how many you can pick. The site is also confusing to use and hard to track your shipment. And the customer service team? They just don't care. They showed zero interest in helping with my frustration or doing anything to make things right. I told them I wasn't happy about what I got and felt misled, and they didn't do a single thing. They were inflexible and totally unhelpful. I asked to cancel my 6 month subscription because I was so disappointed, and they said no. Make sure you're totally certain before you commit to a subscription with them.
Derek M.Dec 21, 2020
Absolutely terrible customer service! I received a box that I never ordered, and when I tried to get a refund or cancel it right after getting their order confirmation email, they flat out refused. Their response was basically that they're understaffed and can't handle refunds. Seriously, shop somewhere else if you want actually decent service.
Sarah K.Dec 3, 2020
Worst experience with customer service I've had. My box arrived with tiny sample products that looked nothing like what their website showed. The quality was really disappointing. I emailed them about it and got nothing back. After a month of trying to reach them, they finally responded but just kept giving me the runaround. They told me to log into my account even though I didn't have login info, then said I did have one. I canceled it, but then got hit with an email saying my next box already shipped and can't be refunded. I explained I never picked any items and had been trying to cancel for over a month. Their answer? Sorry, it's non refundable. That was it.
Boxdog Review FAQ
What is Boxdog's average rating on RetailCoupons.com?
Boxdog is rated 1.3 out of 5 based on 3 customer reviews on RetailCoupons.com.
What are shoppers' main complaints about Boxdog?
The primary complaints center on poor customer service, including unresponsive support, refunds being refused, and long delays in receiving help. Shoppers also report that the website does not clearly communicate restrictions on how many items can be ordered together, and that products sometimes arrive as small samples that do not match website descriptions.
Do customers recommend shopping at Boxdog?
Based on available reviews, shoppers do not recommend Boxdog. The ratings are very low, with reviewers explicitly suggesting customers shop elsewhere due to negative experiences with order fulfillment and customer service.
How are Boxdog's ratings calculated on RetailCoupons.com?
Ratings are calculated by averaging all verified customer reviews. Each shopper can rate their experience on a scale of 1 to 5 stars and provide written feedback about their purchase or interaction with the company.
How can I write a review of Boxdog on RetailCoupons.com?
After making a purchase from Boxdog, you can submit a review through RetailCoupons.com by rating your experience and describing what happened. Include details about product quality, shipping, customer service, and whether you would recommend the company to others. Your honest feedback helps other shoppers make informed decisions.