Brylanehome.com sells home decor, furniture, and seasonal items including Christmas trees, bedding, and decorative accents. This page features authentic shopper ratings and reviews to help you understand what customers experience when ordering from this retailer.
brylanehome Reviews
1.3
20 reviews
What Shoppers Say About brylanehome
Created with AI, based on recent reviews
Brylanehome.com is rated 1.3 out of 5 by 20 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers consistently report severe delays in order fulfillment with poor communication from the company, incorrect items shipped, unresponsive customer service, and tracking issues that leave packages in limbo. When problems occur, customers report the company offers minimal compensation (such as partial refunds or discounts far below the cost of return shipping) and refuses to replace defective products. Several shoppers describe their experiences as scams and advise others to avoid the retailer entirely.
The few positive aspects mentioned are overshadowed by operational and customer service failures. Reviewers note high product prices combined with expensive shipping costs (as much as $25 on orders under $150), making the value proposition weak compared to competitors. Even customers who have not yet completed purchases cite shipping costs and lack of free shipping policies as reasons to shop elsewhere. Defective products like LED lights failing within a season with no replacement option further damage the company's reputation for quality and accountability.
Customer Reviews (20)
Sorted by: Most recentChristopher D.Nov 7, 2024
This is definitely a scam operation. I bought 2 mini televisions and got an email saying they were under construction then disappeared. The site's not even available anymore.
Marcus T.Nov 7, 2024
Huge waste of money. Ordered 2 mini televisions and received notification that they were under construction. Never got any follow-up and the website has disappeared completely now. Definitely a scam.
Jason M.Nov 5, 2024
Avoid at all costs. Ordered a Simpsons TV and never got it. Their support won't respond. I contacted my bank and they reversed the charge. If this happened to you too, reach out to your bank for help.
Margaret N.Oct 27, 2024
Wish I could give zero stars. I've been a customer for over 20 years but they've gone downhill. Customer service moved overseas and quality fell apart. Recently ordered new sheets and got someone's used returns in a bag instead. The discount they offered doesn't matter when you get returned items. Shipping is ridiculous and getting even $10 back was like pulling teeth. Used to be good but not anymore. I'm done.
Sandra F.Aug 3, 2024
Definite scammers. Filing a complaint with my attorney general. Their catalog showed huge discounts in bold but the regular prices were faint and crossed out. I called and ordered two sheet sets at the discount prices of $37 and $74. When they arrived I was charged $262. Tried calling to fix it but their system kept hanging up when I asked for a person. Finally got someone who said I needed a code from the back of the catalog that was in tiny print. The phone rep never asked for it either. Said I should have known and too bad, can't apply the discount now. Felt completely tricked and I'm never buying from them again.
Jennifer K.Jan 25, 2024
Won't be ordering from them again. They promised no shipping charges but then changed their story after I bought. Claimed I could only get half the shipping cost back which was $23. A month and multiple calls later, still nothing. Every time I called, got a different answer like they'd refund the full amount, then only $16, then said free shipping doesn't exist but maybe a coupon for next time, and some said a check would come. Nobody's honest or competent there.
Patricia L.Dec 16, 2023
Bought a tabletop pop up Christmas tree for my son's small apartment. They shipped it with a carrier that's not the postal service and it got left outside the building entrance in the city. Someone stole it. Now customer service says I should just order another one if I want it for Christmas and I'll get a claim form in 3 weeks. Terrible service.
Linda B.Aug 25, 2023
Trying to return a patio umbrella is a nightmare. Their website only has an automated system with no way to reach a person. I tried multiple times to start the return online but the links don't work. Absolutely terrible customer support.
brylanehome Review FAQ
What is Brylanehome.com's average rating?
Brylanehome.com is rated 1.3 out of 5 based on 20 customer reviews on RetailCoupons.com. The vast majority of ratings are one star (85 percent), with very few positive reviews (5 percent five-star ratings).
What do customers complain about most?
The most common complaints are lengthy delays in order fulfillment with no advance notice, poor communication from customer service, wrong items being shipped, and packages stuck in transit with unresponsive tracking support. Customers also report that the company offers inadequate compensation when problems occur and refuses to replace defective products.
Are there issues with pricing and shipping?
Yes. Reviewers consistently mention high product prices combined with expensive shipping fees (up to $25 per order). The company does not appear to offer free shipping on most purchases, and return shipping costs can exceed the value of the original order, making it financially impractical for customers to return incorrect or unwanted items.
Do customers recommend Brylanehome.com?
No. Nearly all reviewers explicitly advise against shopping at Brylanehome.com, citing unreliable operations, unresponsive support, and poor value. Many describe their experience as a scam and state they will never shop there again.
How can I leave a review for Brylanehome.com?
You can submit a review on RetailCoupons.com by visiting the store page and clicking the review submission option. Share your honest experience with product quality, shipping, customer service, and overall value to help other shoppers make informed decisions.
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