Burst Oral Care sells electric toothbrushes and water flossers to consumers. This page aggregates RetailCoupons.com shoppers' ratings and reviews to help you decide whether to shop there. Read honest feedback from real customers about product quality, durability, customer service, and subscription practices.
Burst Oral Care Reviews
2.2
15 reviews
What Shoppers Say About Burst Oral Care
Created with AI, based on recent reviews
Burst Oral Care receives polarized feedback from shoppers, with 15 reviews averaging 2.2 out of 5. Positive reviewers praise the functionality of water flossers and toothbrushes, noting they work well initially and perform impressively out of the box. However, the majority of reviews highlight serious concerns about product durability, with multiple customers reporting that devices stop functioning within one to two years. Even more problematic are complaints about customer service and subscription practices: shoppers describe difficulty cancelling memberships, continued charges after cancellation, unexpected automatic enrollment in subscription programs, and poor responsiveness to support requests.
Recurring complaints center on billing issues and what some reviewers characterize as predatory business practices. Several customers report being enrolled in automatic reorder subscriptions without explicit consent, having payment methods stored without authorization, and struggling to remove saved credit cards. Service quality has also deteriorated according to long-time subscribers, with delayed shipments and unanswered support emails. These issues appear to significantly outweigh product satisfaction for most reviewers, suggesting that while the oral care devices themselves may perform adequately initially, problems with durability, customer service responsiveness, and subscription management are major pain points for the majority of shoppers.
Customer Reviews (15)
Sorted by: Most recentEva I.Jul 28, 2023
It's been three weeks since I placed my order and still nothing has arrived. The tracking number shows 'label created' and hasn't moved since then. I emailed customer support five days ago with no reply. Their chat support just keeps telling me to email again, which is completely unhelpful. I'm calling my credit card company to dispute this charge because this is ridiculous.
Gloria F.Apr 11, 2023
The company keeps refusing to acknowledge that the paint on the handle peels off, and it's been a recurring problem for me across multiple units. I've had this happen three times in three years and they won't admit there's a safety concern with their toothbrush. The fourth time I declined a replacement and switched to Sonicare instead. Their customer service manager did reach out on a certain date offering to call me the next day, but that call never happened. It feels like they don't want to accept responsibility for this potential health issue. I'm now looking into reaching out to federal agencies to see if they'll investigate this company's practices.
Daniel K.Mar 14, 2023
What a wonderful company to work with! They're polite, helpful, and speedy with everything. Really impressed with how they treat their customers. The charging cable got left out when I received it as a gift from my grandma, but after one email they had it shipped right away. Appreciate it so much, Burst!
David P.Mar 14, 2023
This is a business I'm really happy to recommend! They're respectful, friendly, and super responsive. I have nothing but praise for them. I got it as a present from my grandmother but the charging cable wasn't included. One quick email and boom, they shipped it right out. Really appreciate it, Burst!
Burst Oral Care Review FAQ
What is Burst Oral Care's average rating?
Burst Oral Care is rated 2.2 out of 5 based on 15 RetailCoupons.com shopper reviews. The rating distribution is heavily skewed: 60 percent of reviews are one star, 27 percent are five star, 13 percent are two star, and no reviews are three or four star. This polarized pattern suggests sharply divided customer experiences.
What do shoppers like about Burst Oral Care?
Positive reviewers consistently mention that the water flossers and toothbrushes work well and perform impressively when functioning properly. Some shoppers report being very satisfied with initial product performance and pleased with how the devices work out of the box.
What are the main complaints about Burst Oral Care?
The most frequent complaints involve product durability (devices stopping after one to two years), subscription and billing issues (unwanted automatic enrollment, continued charges after cancellation, difficulty removing stored payment methods), and poor customer service (slow response times, difficulty reaching support, reluctance to honor past replacement policies). Several reviewers characterize the company's practices as predatory.
Do shoppers recommend Burst Oral Care?
Based on the review distribution, most shoppers do not recommend the company. While a subset of five-star reviewers are satisfied, the 60 percent one-star rating suggests the majority of customers had negative experiences significant enough to warrant the lowest possible rating, primarily due to durability, billing, and service issues rather than the core product performance.
How can I write a review of Burst Oral Care?
To help other shoppers make informed decisions, you can share your own experience on RetailCoupons.com. Include specific details about product performance, durability, customer service interactions, and billing practices. Honest, detailed reviews based on your actual experience are most helpful to other consumers evaluating the company.
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