CanvasPop specializes in custom canvas prints and framed photo prints. This page aggregates customer reviews to help you understand shoppers' real experiences with product quality, customer service, shipping, and value. Read what recent buyers have to say before ordering your custom canvas.
CanvasPop Reviews
3.6
21 reviews
What Shoppers Say About CanvasPop
Created with AI, based on recent reviews
CanvasPop receives sharply divided reviews, with shoppers either highly satisfied or significantly disappointed. Positive reviewers consistently praise the quality of prints, accurate color reproduction, helpful and responsive customer service, and secure packaging. These customers report that the support team willingly remakes proofs and handles replacements promptly. However, a substantial portion of negative reviews describe serious fulfillment issues: receiving rolled-up photographs instead of framed canvases, prints arriving later than promised, and unresponsive support when problems occur. Some customers also report quality issues such as images being cropped incorrectly or prints being darker than expected, with support suggesting these are normal rather than defects.
The most common complaint involves order fulfillment errors where customers receive the wrong product format entirely (unframed prints instead of framed canvases). When these issues arise, some shoppers report difficulty obtaining refunds or replacements, with support either unresponsive or requiring extensive documentation. This pattern suggests inconsistency in both quality control and customer service responsiveness, which may explain the polarized rating distribution where positive experiences are excellent but negative experiences involve multiple compounding problems.
Customer Reviews (21)
Sorted by: Most recentSarah W.Nov 6, 2024
I've gotten a couple of prints from them over time. The smaller one was fine. But then I ordered a huge 60 by 40 inch print. The stretcher bars they used were so thin and flimsy that it broke during shipping. They said they'd reprint it free, and I got it today. But again, the stretcher bars are way too flimsy for something that size. This time it didn't break, but the image isn't even fully stretched across it and there are wrinkles. I'm really disappointed after spending so much money on such bad quality. You'd be better off with GREATBIGCANVAS or another trustworthy company. Honestly I doubt some of their good reviews are real.
Shanti P.Jun 5, 2024
My photo wasn't ideal for enlargement, but they made some improvements and it turned out beautiful. The materials are really nice, the color printing has great depth, and the canvas stretching is excellent. It went beyond what I was expecting. Everything printed quickly and arrived on time. Fantastic experience and I highly suggest them.
Allison B.Nov 13, 2023
The canvas collage with the white frame is absolutely gorgeous. The quality and finish are amazing and I couldn't be happier with it. My daughter and son-in-law are going to love it as a Christmas gift. The delivery was super fast as well. Thanks so much and I'd definitely recommend them!
Monica S.Oct 12, 2023
Great frames and the print quality is perfect! I'm really pleased with my purchase!
Colleen M.Aug 28, 2023
The customer service at this company is absolutely outstanding. I'm going to buy all my photo canvases from CanvasPop and tell everyone I know to order from them. Thanks so much CanvasPop. In today's world, it's pretty uncommon to get such a positive experience with a company, and it means a lot. Having both an excellent customer service team and a solid product makes all the difference for customers like me. That kind of experience is truly invaluable.
Kim M.Dec 12, 2022
I'm really impressed by how serious this company is about their 100% satisfaction guarantee. When something wasn't right with my order, they worked hard to make it right and provided amazing service at every stage. I'd definitely recommend them to anyone looking for quality products at a reasonable price with customer service you can actually trust.
Rachel M.Aug 11, 2021
This company really impressed me. I wasn't expecting overnight delivery and didn't stress about when it would show up, but it arrived sooner than I thought it would. One of their graphic designers went the extra mile to enhance the image quality, and the canvas itself looks fantastic. I'm definitely going to order from them again in the future. Great job CanvasPop team!
Ellie C.Feb 8, 2021
I placed my order on December 15 and it didn't ship until December 30, which was 15 days later. It finally showed up at my place on January 5. The canvas quality itself was decent but I wouldn't use them again unless I had plenty of time to wait.
Vibeke M.Oct 12, 2020
Top notch service from beginning to end. I made a silly mistake and ordered two framed photos in the wrong dimensions while trying to convert between different measurement systems. The support staff was super accommodating and helpful, and we found a solution that worked great. The actual product quality was excellent.
Vibeke L.Oct 12, 2020
Really excellent service across the board. I accidentally ordered two framed photos in the wrong sizes because I was converting between inches and centimeters. The customer service people were really easy to work with and we figured out a perfect solution together. The product quality was really solid.
CanvasPop Review FAQ
How is CanvasPop's overall rating calculated?
The 3.6 rating is the average of all customer reviews on RetailCoupons.com. The rating is based on 21 shoppers who purchased from CanvasPop and chose to share their experiences.
What do customers most frequently praise CanvasPop for?
Shoppers consistently highlight the quality of the prints themselves, accurate color matching, and secure protective packaging. Customers also frequently mention positive experiences with customer service representatives who are responsive, helpful, and willing to remake proofs or handle replacements without hassle.
What are the most common complaints about CanvasPop?
The primary complaint is receiving the wrong product format (rolled-up unframed photographs instead of ordered framed canvases). Other issues include late deliveries, unresponsive customer support when problems occur, and quality concerns such as cropped images or incorrect color darkness. Some customers report difficulty obtaining refunds for incorrect shipments.
Would customers recommend CanvasPop?
Recommendations are mixed. The majority of five-star reviewers strongly recommend CanvasPop for print quality and service. However, one-star reviewers express frustration with fulfillment accuracy and support responsiveness, suggesting the store may not be reliable for customers who cannot afford delays or product errors.
How can I write a review of CanvasPop?
If you have purchased from CanvasPop, you can share your experience by submitting a review on RetailCoupons.com. Include details about product quality, customer service, shipping speed, packaging, and overall satisfaction to help other shoppers make informed decisions.
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