CB2 Reviews

I looked at the reviews before heading over and wasn't shocked to see a bunch of one-star complaints. Still, I drove an hour to pick up two chairs. They're open 8am to 7pm for pickups, so I assumed it would be straightforward. I waited for over an hour just to get my items. When I finally asked what the holdup was, they told me everyone had gone to lunch. Are you serious? Whoever's running this place is basically sinking the business.

The designs are fantastic and you're getting good value for what you pay. I've purchased multiple things including a dining table, a desk, lighting fixtures, and more. Love the way everything looks. Pricing is reasonable, maybe a touch higher than budget options but definitely better when comparing to other quality furniture makers. When I've had problems with things I ordered, they jumped right in and got me replacements.

Their furniture is really well-designed and priced reasonably. I've bought several things from them like a dining table, a workspace desk, table lamps, and other items. The designs are great and the prices are fair, though they're still somewhat pricey compared to budget brands but much better than other high-end retailers. I've had a couple of issues with products and they were really responsive about getting replacement items sent out.

This was honestly the worst shopping experience I've ever had online. I ordered a place setting with 12 pieces and somehow it came in 6 separate shipments. We've gotten 4 boxes so far and nearly all the dishes in every single box arrived shattered. Someone just threw them in a box with a piece of paper between some plates, no protection whatsoever. After calling three times and spending two hours on the phone, customer support finally gave me a refund and told me to just throw away the broken dishes. How does a company ship dishes like that? It makes no sense. I will absolutely never order from them again. Save yourself the headache. One mistake happens to anyone, but four shipments all packed carelessly speaks volumes about how bad this company really is.

If I could leave zero stars I would. Ordered a canvas picture for my girlfriend and it never showed up. They're basically just taking people's money.

Don't bother with their outdoor furniture. I bought an expensive outdoor table made from cement-like material and it turned out to be totally unsuitable for outdoor conditions. After just one season, the top completely cracked and fell apart. Customer service basically told me they didn't care. They offered to ship a replacement at 10% off the full price. That makes no sense since it would just break again. CB2 doesn't actually back up their products. Go somewhere else.

The items don't look like they do in the pictures. They seem to have intentionally left out the actual color from their website since it wasn't very pretty, and instead showed everything as white. The customer service folks also wouldn't work with me at all to help fix the problem.

I ordered a Christmas tree from Crate and Barrel back in October, expecting it in mid-November. Last night I got a notification saying it wouldn't arrive until mid-December and I freaked out. I sent a quick message to their customer support team asking if CB2 had a similar tree in stock that could ship faster. They got back to me right away, told me they had one available, knocked 15% off the price, and covered the shipping completely. I was really impressed by how quickly and helpfully they responded.

I ordered glass home accents on two separate occasions and had them shipped out of province both times. Everything arrived packed really well with no breakage. Both shipments got here quicker than expected too. The pieces themselves are absolutely gorgeous.

I'll admit I had reservations after seeing all the complaints about delays and shipping problems on review sites. But the couch I wanted was only available at CB2. I reached out through their online chat to voice my worries, and the rep helped ease my mind. After searching everywhere else without finding anything comparable, I decided to call them directly. The representative I spoke with was wonderful, calmed my concerns, and confirmed they had multiple couches in stock locally. I placed my order and got an immediate receipt with my confirmed delivery date via email. The Friday before my Monday delivery, they called to confirm the two-hour delivery window. On the actual delivery day, I got another call saying my couch would arrive in 45 minutes. Sure enough, it showed up exactly when they said it would. The delivery crew was fantastic, assembled everything, and hauled away all the packaging. Half an hour after they left, the company called to check that everything went smoothly. This whole experience was outstanding and really exceeded my expectations. I absolutely love my new couch! Customer reviews definitely matter, and I plan to leave this one for others to see.