CB2 is an upscale furniture and home decor retailer offering modern furnishings, lighting, textiles, and decorative accessories. This page aggregates shopper ratings and reviews for CB2 from RetailCoupons.com users to help you understand what customers experience when purchasing from the store.
CB2 Reviews
2.1
21 reviews
What Shoppers Say About CB2
Created with AI, based on recent reviews
CB2 receives highly polarized feedback, with 21 shoppers rating the store 2.1 out of 5. The majority of reviews (71 percent) are one-star ratings citing severe problems with order fulfillment and customer service. Common complaints include extended delivery delays lasting months, lack of responsiveness across phone, chat, and email channels, damaged or used items arriving as replacements, missing hardware or components, and poor follow-up on billing issues. A small number of shoppers (29 percent) gave five-star ratings, with one reviewer praising knowledgeable and attentive in-store sales staff, though this positive experience was overshadowed by subsequent delivery and logistics failures.
The recurring theme across negative reviews is a disconnect between CB2's in-store service quality and its online fulfillment operations. Shoppers report that while physical store employees are helpful and product knowledge is solid, the company struggles significantly with order management, delivery coordination, and customer communication once the sale is completed. Issues with furniture arriving damaged or incomplete after multiple replacement attempts, combined with unresponsive support channels, have left customers frustrated and unlikely to recommend the retailer. The severity and consistency of logistics and service complaints suggest systemic operational challenges rather than isolated incidents.
Customer Reviews (21)
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What is CB2's average rating on RetailCoupons.com?
CB2 is rated 2.1 out of 5 based on 21 RetailCoupons.com user reviews. The rating distribution is heavily skewed, with 71 percent one-star reviews and 29 percent five-star reviews, indicating polarized customer experiences.
What do shoppers praise about CB2?
Shoppers who rate CB2 positively highlight knowledgeable and attentive sales staff in physical store locations. Customers report that store employees are genuinely helpful, listen to customer needs, and demonstrate strong product knowledge.
What are the main complaints about CB2?
The most common complaints involve order fulfillment and customer service. Shoppers report extended delivery delays (sometimes lasting months), damaged or used merchandise arriving as replacements, missing hardware or components, unresponsive customer support across phone and chat channels, and lack of order confirmation or tracking information. Multiple customers describe having to request replacements multiple times without resolution.
Do shoppers recommend ordering from CB2?
Based on review feedback, most one-star reviewers explicitly state they would not recommend CB2 and would not order from the company again. The pattern of unresolved delivery issues and communication failures across multiple reviews suggests significant hesitation among dissatisfied customers.
How can I write a review of CB2 for RetailCoupons.com?
You can share your CB2 experience on RetailCoupons.com by submitting a review with a star rating and written feedback. Focus on specific details about your purchase, delivery experience, product quality, and customer service interactions to help other shoppers make informed decisions.
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