Cosabella is an intimate apparel brand offering bralettes, underwear, swimwear, and related products primarily for women. This RetailCoupons.com store review page aggregates shopper ratings and feedback to help you understand what customers experience when ordering from cosabella.com.
Cosabella Reviews
1.7
25 reviews
What Shoppers Say About Cosabella
Created with AI, based on recent reviews
Cosabella is rated 1.7 out of 5 by 25 shoppers, with the vast majority reporting serious issues across multiple areas of the business. The most common complaints involve the returns process, including long refund delays (sometimes months), unexpected return shipping costs, missing refunds for items that were clearly sent back, and a lack of customer service follow-up. Shoppers also report quality concerns with recent purchases, including bralettes falling apart after weeks of wear and swimsuits lacking adequate support. Several customers mention that service and product quality have declined significantly, with one noting that purchases used to be reliable when items came from Italy but have worsened since production shifted to the US. A small number of shoppers had positive experiences with efficient refunds, though even these customers expressed reluctance to order again due to fit issues or logistical problems.
The few positive aspects mentioned include fast refund processing in isolated cases (three business days) and accurate product fit for some shoppers. However, these positive experiences are substantially outweighed by complaints about delays, missing refunds, deteriorating quality, and inconsistent customer service. Long-time customers express particular disappointment, indicating a notable decline in the brand's reliability and product standards.
Customer Reviews (25)
Sorted by: Most recentSusan G.Sep 8, 2020
I'm completely in love with this product. The lace feels amazing and looks gorgeous, plus the fit is perfect. My package came really quickly, got here within seven days of ordering. I genuinely prefer this to other popular brands. The fact that it's made in Italy by a family business means something to me.
Laura B.Sep 8, 2020
I'm obsessed with this product. The lace is incredibly soft and beautiful, and the fit is spot on. Order arrived within a week which was fantastic. Honestly, I like it way better than similar brands out there. Plus they're made in Italy and it's family owned, which matters to me.
Rachel M.Nov 14, 2018
The bra strap broke after just the first month of wearing it. For what I paid, about 40 pounds, this was totally unacceptable.
Diana R.Aug 10, 2018
They market heavily in the UK but good luck if you want to return anything because you're shipping back to Italy and it's super expensive. They gave me a return label which I used, but now they're claiming the package never showed up and blaming me for using the wrong address. I don't expect to see my 80 pounds plus the 7 for shipping back. Skip this company.
Nicole B.Feb 13, 2018
Fair warning to everyone. Their whole inventory is European sizing and runs incredibly small. So my entire order over 200 dollars had to go back. Never heard anything from them and then realized way later that I never actually got a refund. When I asked about it they claim they never got the package. I used the shipping label they provided with my order so it's shocking they're denying receiving it completely. The customer service people are unhelpful and their game plan seems to be ignore the problem until the customer gives up.
Cosabella Review FAQ
What is Cosabella's average rating on RetailCoupons.com?
Cosabella is rated 1.7 out of 5 based on 25 customer reviews. The rating reflects consistent concerns about returns processing, shipping delays, and product durability.
What are the most common complaints about Cosabella?
The most frequently cited issues are lengthy refund delays (sometimes three months or more after items are returned), unexpected return shipping costs, incomplete refunds where only some items in a multi-item return are credited back, and slow or unresponsive customer service. Shoppers also report quality problems including bralettes deteriorating quickly and swimsuits offering insufficient support.
Are there any positives mentioned in Cosabella reviews?
Some shoppers report accurate sizing and quick refund processing in specific cases. A few customers noted that when Cosabella does resolve an issue, they appreciate the resolution. However, positive experiences are rare and often qualified by concerns about fit problems or logistics.
Do shoppers recommend ordering from Cosabella?
The overwhelming majority of recent reviews indicate shoppers do not recommend the brand. Even customers who eventually received refunds or had acceptable product fit express hesitation about reordering due to returns hassles, shipping concerns, or quality issues.
How can I write a review of Cosabella on RetailCoupons.com?
You can submit a review on the Cosabella store page at RetailCoupons.com. Share details about your experience with ordering, shipping, returns, product quality, and customer service. Focus on specific facts like timeframes, costs, and what happened with your order to help other shoppers make informed decisions.