Country Door sells home furnishings, seasonal decor, and household items through its catalog and website. This page offers ratings and reviews from Country Door shoppers to help you understand what to expect before making a purchase.
Country Door Reviews
2.2
17 reviews
What Shoppers Say About Country Door
Created with AI, based on recent reviews
Country Door has a divided customer base with a 2.2 out of 5 rating from 17 shoppers. A significant majority of reviews report serious issues with unauthorized charges and subscription fees applied without customer consent, with several shoppers describing unexpected recurring fees appearing on their bank statements long after purchases. Additional complaints center on poor product quality (assembly instructions and hardware defects on furniture), restrictive return policies (no return labels provided, claims that customer sizing errors are not returnable), incorrect item fulfillment (wrong sizes shipped), and difficult customer service experiences involving long hold times and disconnected calls.
On the positive side, a small subset of reviewers report satisfaction with Country Door, suggesting the retailer does have some customers who receive products as expected and have positive experiences. However, the prevalence of billing complaints and product quality issues significantly outweighs positive feedback. Most shoppers who experienced problems express strong dissatisfaction and recommend avoiding the retailer entirely.
Customer Reviews (17)
Sorted by: Most recentRobert K.Feb 12, 2025
Really impressed with how this company handles customer service. They go out of their way to make sure everything is taken care of properly.
Angela F.Nov 7, 2024
The wooden Christmas tree base doesn't fit properly and the paint job is sloppy. Definitely not worth the money I spent on it.
Monica J.Sep 18, 2024
Customer service here is really disappointing. Most reputable retailers will give you a price adjustment if something you bought goes on sale within 30 days. My sister has been a loyal customer for years and spent good money on her orders, but they won't even offer free shipping ever, period. She'd be charged $30 or $40 just for shipping. That's outrageous compared to places like Amazon Prime or other companies that throw in free shipping deals. But not here, no matter how much you spend, you'll never get free shipping. When she called about getting a discount on an item that dropped in price shortly after purchase, they flat out refused. It's incredibly frustrating as a customer when you're already paying full price for expensive merchandise.
Marcus T.Aug 9, 2024
This is a total scam. They collect your info and claim you have a credit line, but never give you an account number. When you call back, they say they can't locate your order or find you in their system. Nothing but lies and more lies.
James V.May 20, 2024
Sketchy and dishonest business practices. This was my first time ordering from Country Door and the experience was awful. I called twice and waited over 50 minutes on hold, and during one call a rep asked for my Social Security number which I refused to give them for security reasons. Asking for that makes no sense for a purchase and seems like questionable business conduct. I ordered a garden shed on May 5th that was supposed to arrive May 14th. It's now May 20th and I still don't have it. I've tried calling multiple times and can't get answers.
Nancy C.Apr 7, 2024
As a long-time customer with Country Door, I've consistently been happy with both the merchandise and how they treat me. My one gripe is that their shipping fees on top of the product cost feel a bit high. That said, I'm still pleased with the company overall.
Country Door Review FAQ
What is Country Door's average rating?
Country Door is rated 2.2 out of 5 based on 17 customer reviews on RetailCoupons.com. The majority of reviews (65 percent) are one-star ratings, while 24 percent are five-star ratings, indicating polarized customer experiences.
What are the most common complaints about Country Door?
The most frequently reported issues include unauthorized subscription charges and recurring fees appearing on customer accounts without consent, products that arrive in incorrect sizes or conditions different from product photos, furniture with missing hardware or defective assembly components, and return policies that shoppers find restrictive (such as no return labels provided and refusals to accept returns for customer sizing errors).
How is customer service at Country Door?
Multiple reviewers report negative customer service experiences, including long wait times on hold, difficulty reaching supervisors or managers, representatives claiming they cannot take responsibility for order errors, and calls being disconnected. Several shoppers describe being transferred multiple times without resolution.
Do shoppers recommend Country Door?
Based on the review data, most shoppers who experienced problems strongly advise against ordering from Country Door, with several explicitly recommending others avoid the retailer entirely. The overwhelming volume of critical feedback suggests caution before purchasing.
Should I be concerned about billing practices?
Yes. Multiple independent reviews describe unauthorized charges, surprise subscription fees, and recurring monthly charges that customers claim they never agreed to. Several shoppers reported discovering these charges weeks or months after their initial purchase when reviewing bank statements. This is a pattern worth investigating carefully before providing payment information.
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