Crio Brü Reviews

Honestly, this tastes like watery hot chocolate and costs way too much for what you get. The real issue is how they'll double-charge your card without warning and then make it nearly impossible to get help resolving it through their awful support team. Skip this company entirely.

The sampler starter box says it comes with five specific flavors that are shown in the product photo and listed in the description. I got four of them correct, but the fifth one was completely different from what I expected. That happened to be the exact flavor I was most excited to try. When I reached out to customer service, they just said the website was wrong and offered to let me return it. No other solutions were suggested. If you're buying one of these boxes because you want a particular flavor, just know it might not actually show up.

Watch out with Crio Bru. Their website displays images with organic logos right on the peppermint and pumpkin spice packaging, and lists organic in the ingredients. I ordered six pounds of cacao along with a French Press and other items. When the shipment arrived, nothing matched what I actually ordered. The products I got don't show organic anywhere on them, and the ingredients aren't organic either. I did manage to find a phone number, but it's disconnected and gave me an invalid number recording. I emailed the company and they insisted everything they make is organic. My response was: if that's true, why isn't it plastered all over the bags you ship out? The website shows organic logos, but the actual packages don't. Now I've got to photograph everything for returns, pay for my own shipping, deal with tracking, and wait around for a refund, especially annoying since the French Press isn't even returnable. It's unbelievable that this company thinks it's okay to have such a mismatch between what's advertised and what gets delivered.

The red flags start appearing right when you land on their site and keep multiplying as you go through checkout. Lucky for me, their website wouldn't accept any of the coupon codes they had sent me, so I didn't end up placing an order and avoided whatever issues so many other people are reporting with their customer service. Too bad, since it could be a solid coffee substitute, but I wouldn't trust the hype based on all these complaints.

I had a serious medical issue after consuming Crio Bru's brewed drink. I believe this product should have a warning label so consumers can make an informed choice about whether to use it. Here's what I originally wrote and their response: I first tried your product before bed in February and experienced heart palpitations that I didn't initially connect to the drink. The next evening I had another serving and got the same palpitations. I woke up the following morning in atrial fibrillation with rapid heart rate and had to go to the hospital. I wanted to notify you about this reaction and request a refund since I can't safely consume this product going forward. Their response was: We're sorry to hear that. Our return and refund window has already passed. However, we attempted to process a refund, but our payment system won't allow it. This was my third attempt to contact them, and it was the first time I received any response.

The Double Chocolate flavor is actually pretty decent. I couldn't locate the larger size on their confusing website, so I grabbed a bag of Maya instead, which they also listed as a light roast. What they don't mention clearly is that this one has cinnamon and cayenne mixed in, which tastes absolutely awful. I contacted customer service and got a generic response saying no refunds, no exchanges, and basically that I made it wrong somehow. I definitely didn't mess it up, it just tastes horrible and I can't drink it. Not adding cinnamon or cayenne to my beverage, period. Also, stay away from their starter packages because the French Press included is the cheapest, flimsiest thing ever and mine fell apart in a week. Bottom line: the product is mediocre, but the customer service is genuinely terrible. Skip the Maya flavor and the bundles.

Got a renewal notification from them via email. Our credit card had been compromised and I'd deleted it, so I needed to update my payment info. I reached out to ask about pausing my monthly subscription while I sorted things out. They told me I didn't have an active subscription. I sent them back the email they'd originally sent me about the subscription, proving I had been subscribed for several months. I asked for a supervisor to review and told them their support was really lacking. Their response? Just instructions on how to cancel along with a link to that section of their site. No actual help at all.

Bought three large bags in different flavors based on what their website claimed about chocolate flavor and being caffeine-free. The reviews seemed to back up their promises (though I'm now suspicious those are fake since there's no way to leave reviews on their actual site). I got three large bags because I have a decaf mocha every night and my preferred brand got discontinued. The chocolate toffee bag tasted like artificial toffee with zero actual chocolate flavor. After I refrigerated it, the liquid developed fat globs (the rep said it was cocoa butter, even though the nutrition label shows zero grams of fat). After finishing that one, I tried the three pound double chocolate bag and got no chocolate taste whatsoever. I emailed about sending back my third unopened three pound bag, which doesn't expire for four more years. They wouldn't take it because it was past thirty days from purchase. I'm really concerned about their dishonest marketing and what I believe are fabricated customer reviews on their website. No legitimate reviews are even allowed there.

Here's the thing: any company that doesn't list a phone number should raise some red flags. They have a rewards program, but you can only use it on a computer, not a mobile phone, which doesn't work for me. I spent almost forty dollars on a new flavor and it's disgusting with a terrible smell, nothing I can actually drink. When I asked if they'd refund me or at least credit it toward another order I wanted, they refused, even though I've been a customer for a while. Their customer service is horrible.

Ordered a product back in May and still waiting for it to arrive. They charged my card immediately, but the shipment seems to have disappeared somewhere. USPS tracking suggests delivery already happened, which is strange since I never got it. This isn't the first time I've dealt with slow shipping from ordering directly from Crio Bru. I've switched to buying through Amazon with their quick 2-day option instead, and it's way more reliable. Didn't realize my latest order was coming straight from the company until it was too late. It's frustrating that they can't seem to get their inventory to customers in a reasonable timeframe. If I could find a comparable product elsewhere, I'd make the switch in a heartbeat.