Dancewear.Com sells dance clothing and shoes. This page shows what shoppers say about their experience with the retailer, including ratings on product quality, sizing accuracy, shipping, returns, and customer service. Read real customer reviews to help you decide whether to shop here.
Dancewear.Com Reviews
1.8
17 reviews
What Shoppers Say About Dancewear.Com
Created with AI, based on recent reviews
Dancewear.Com receives overwhelmingly negative feedback, with shoppers citing severe problems across multiple areas. The most consistent complaints involve misleading return policies (advertised as free but require customer-paid shipping), inconsistent sizing that is not documented in product descriptions, rejection of returns on minor or questionable grounds, and long delays or fulfillment issues. Customers report paying significant shipping costs to return items, receiving partial refunds, and experiencing difficulties getting items out of customs. A small portion of reviewers (18 percent) report positive experiences, but they are vastly outnumbered by those describing the return process as prohibitively expensive and the sizing as unreliable.
Beyond returns and sizing, shoppers express frustration with inventory accuracy, unclear sizing labeling (such as XSA and SA instead of standard sizes), and what some describe as misleading product photography. Several customers explicitly recommend shopping elsewhere, including on Amazon or with competing retailers, citing faster delivery and more transparent policies. The combination of restrictive return terms, poor size documentation, and customer service issues has created a pattern of dissatisfaction that dominates recent reviews.
Customer Reviews (17)
Sorted by: Most recentPatricia C.Jan 19, 2024
Had a terrible experience ordering multiple items for my daughter's recital. The prices were high and most items didn't fit right. I had to pay to return and exchange things, and one item never got shipped at all. When I showed customer service my email proof that I'd returned something, they accused it of having pet hair on it even though my daughter only tried it on for seconds and couldn't even get it to fit. Nobody told me this was an issue. Now I'm out the money and have to buy more stuff elsewhere. I will never shop with this company again.
Nicole D.Nov 15, 2023
This company is unbelievable and I'm never ordering from them again. I got dance pants for my daughter in her normal size, and they were too small. I ordered a bigger size and called about returning the ones that didn't fit. The rep told me I'd get a full refund but I'd have to pay to ship them back. She lied. I paid almost ten dollars in shipping and didn't get my full amount back. Between the pants, tax, and shipping I was out thirty nine dollars, but they only gave me back twenty nine. When I complained, the rep had the nerve to say I should have ordered the right size in the first place, even though I followed their size chart. Their stuff just runs smaller than actual sizing. This place is totally unfair and dishonest.
Marcus T.Dec 8, 2021
Average at best. I'm done shopping here though. The quality isn't great - threads were coming loose on what I got. Some items didn't even have tags in them, which makes me think they might have been used before or returned. They really need to improve their customer support too.
Susan P.May 13, 2021
Writing this at 9:54am after just receiving my order placed yesterday at 1pm. I needed something within two days for a dance recital happening tomorrow. I almost paid extra for expedited shipping when I noticed the checkout said free ground was one day delivery, but I was skeptical so I called. They told me that estimate was just based on my location being in a nearby state, and that my order could take up to 48 hours just to process before shipping. They also mentioned COVID could cause additional delays. The rep suggested paying for expedited shipping to be safe but said if I wanted to risk free shipping, I could call an hour after ordering and ask them to prioritize it, though they couldn't promise anything. Since it wouldn't be catastrophic if it didn't arrive in time, I skipped the extra twenty dollars and chanced it. I called an hour after placing the order and both representatives were incredibly helpful.
Jennifer M.Jan 8, 2021
Got an email saying my order shipped on 12/28, but when I checked tracking on 1/8, it still showed the label was processed but the carrier never got the package. When I called customer service, they admitted the package never left their warehouse. Their response? They said all shipping guarantees are suspended due to COVID so they won't take responsibility, even though the shipper never received the item from them. Now there's no gift for my kid's birthday party tomorrow and the replacement won't get here for four more days. Honestly, you could have done better here. How about offering to overnight ship the replacement at no charge?
Rachel N.May 21, 2020
The delivery speed was fantastic and the items I received are great quality. The price was a bit high but overall it was worth what I paid.
Dancewear.Com Review FAQ
What is Dancewear.Com's average rating?
Dancewear.Com is rated 1.8 out of 5 based on 17 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What are shoppers' main complaints about Dancewear.Com?
The most frequent complaints involve return shipping costs (which customers pay themselves despite marketing of free returns), sizing that does not match product descriptions, return rejections on minor issues, and long delivery delays or customs issues. Shoppers also report that product photos do not match inventory and that sizing labels are confusing.
Do customers recommend Dancewear.Com?
The vast majority of recent reviews recommend shopping elsewhere. Multiple customers explicitly suggest competitors like Amazon or other US-based retailers as alternatives with faster shipping and clearer policies.
What sizing issues have shoppers reported?
Customers report that shoes and dancewear run small but this information is not included in product details. Some also note confusion with non-standard sizing labels such as XSA and SA. Several shoppers had to purchase multiple sizes to find the correct fit and then faced difficulties returning the unwanted pairs.
How does Dancewear.Com's return policy work?
While returns are advertised as free, customers report they must pay for return shipping themselves, which can cost nearly as much as the item. Some returns are rejected for minor reasons such as dust on the sole or opened boxes. Partial refunds rather than full refunds have also been reported.