Discount Vape Pen sells vaping devices, nicotine products, and related accessories with a focus on popular brands and competitive pricing. This RetailCoupons.com store review page compiles shopper ratings and feedback to help you decide whether to buy here.
Discount Vape Pen Reviews
What Shoppers Say About Discount Vape Pen
Discount Vape Pen receives polarized feedback, with over half of shoppers rating the store five stars and praising its product selection, pricing, and customer service responsiveness. Satisfied customers highlight quality items from brands like Yocan, fast shipping, and proactive replacement policies for defective products. However, a notable portion of reviewers report issues with product quality and reliability, with some receiving non-functional or defective vapes. The most consistent complaint concerns shipping options, specifically the reliance on USPS as the default free carrier, which shoppers describe as unreliable in many areas.
Regular customers report positive experiences overall and note that the store appears to have improved operations over time. Customer service is cited as a strength, with the company replacing broken items without hassle. The primary friction point for budget-conscious shoppers is the lack of more reliable shipping alternatives without paying an additional $14 for UPS, forcing many to accept the slower, less dependable postal service.
Customer Reviews (15)
Sorted by: Most recentNot sure why folks are trashing this place. Yeah, I got a couple of duds but that had nothing to do with the store itself. If you buy low quality stuff, that's what you're gonna get. I've bought some legitimate products from them that work wonderfully. They carry some really solid popular items. My Yocan Cyclo works fantastic and I just put in a large order. Do your homework on what you're buying before you order, people.
I've been a regular customer and honestly can't complain. The selection of nicotine vapes is fantastic and the pricing works great for what I spend. They always have interesting new devices to check out, and I've grabbed some prerolls too. Everything I've ordered has turned out great. One time I got a vape that wasn't working right, and even though it wasn't their mistake, they processed a refund super fast without any hassle. Customer service is legit. Plus the shipping is crazy quick. I'm usually getting my stuff within a week of placing the order.
Wish they offered better shipping options instead of just the postal service for free. That service is really unreliable. When that's your main shipper, the company ends up looking bad too. A lot of folks can't drop another $14 on UPS and that forces people to use USPS, which is rough. Where I live, you're lucky if packages even show up. If you can't pay for upgraded shipping, I'd suggest finding a different company or at least one that partners with shippers that actually have decent support. Dealing with the post office is basically a guaranteed headache. It's really disappointing when you're stuck using somebody with zero customer service. Once it ships through the postal service, if something goes wrong, you're probably out of luck anyway and that's who we're forced to use. USPS might work fine in your area, but it's pretty sketchy here.
Discount Vape Pen has been awesome to work with every single time. I've placed several orders and only had one product actually break on me. It leaked everywhere but once I sent them a picture, they replaced it right away no questions asked. On my most recent delivery today, they reached out midweek because something I ordered wasn't available anymore. They couldn't get through by email so they texted me instead, which honestly impressed me because it shows they want to get orders shipped out as soon as possible. Each time I've ordered, the experience has been smooth. They've definitely earned my loyalty as someone who keeps coming back.
The older reviews were all complaints, so I decided to give them a shot. Turns out they've actually got their act together now. This place is my new spot for pens, especially for medical use. Shipping happens fast and I haven't had any quality problems whatsoever. I'm sure their other products are solid too. There was a payment hiccup early on, but their support team jumped on it right away. Since I use this for medical reasons, being able to grab a 6 gram pen for the price of a 1 gram one at a regular shop is honestly life changing. I normally burn through an ounce of medical flower in less than a week, but just one of their 6 gram pens lasted me a whole week. This stuff is legit and will seriously help your wallet plus impress people around you, especially if you live somewhere without recreational or medical programs. If you don't know about certain cannabis compounds, you should look into them because they're not fake and you're missing out if you skip this.
Just placed my first order and I've been looking through what other customers have said. Most comments seem pretty negative, but I'm hoping they're paying attention and making improvements. Nobody's perfect, and what really counts is whether they step up and fix problems when they happen. I've noticed the ratings have been getting better over time, which is encouraging. It would be awesome to leave a positive review and let folks know things are heading in the right direction. Sure, there are plenty of bad reviews out there, but it looks like they're putting in work to turn it around. I ran a construction business for over two decades and learned that listening to customers makes all the difference, even when they're frustrated. That kind of mindset builds loyalty and a better workplace. You grow when you're willing to learn from what goes wrong. The negative feedback is definitely scaring off potential customers though. I'm taking this chance to see if they're really making that effort. Hopefully someone on their team reads these comments. If they do, they'll know to be extra careful and solve issues before they even happen. I'm keeping this review to update it later if they show real progress.
Never had problems with orders not arriving, and I've been ordering regularly for about half a year now. Takes about 4 to 6 days to reach my place in Colorado. The menthol Vuse has been out of stock lately and I've been trying to figure out if they stopped carrying it. Discount Vape Pen has been super dependable for my needs. Looking forward to buying from them again soon.
Super unprofessional and shady. I've been ordering replacement coils from this place for a long time, but then I got two boxes and one set didn't work right. Me and the owner went back and forth trying to figure it out, and instead of actually helping solve the problem, he told me to take him to court. I was about to place another big order including empty tanks for a different device I own. Seriously, who does business that way? I really liked shopping there but I'm not putting up with someone treating me like garbage and dodging responsibility because they don't want to spend a few bucks fixing it. You're losing a hundred dollar customer over this. That doesn't make smart business sense at all.
Got a couple of Pulsar PHD pens and ran into trouble with one of them. Filing a support ticket was easy and the team responded pretty quickly with good solutions. When the second pen had an issue, same story. The support staff handled both problems efficiently and professionally. Big thanks to Mark for being thorough and patient while we got everything sorted out.