Don Pablo Coffee sells specialty coffee beans and related products online. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers experience when ordering from donpablocoffee.com, including product quality, shipping performance, and customer service.
donpablocoffee.com Reviews
1.6
23 reviews
What Shoppers Say About donpablocoffee.com
Created with AI, based on recent reviews
Don Pablo Coffee receives overwhelmingly negative feedback, rated 1.6 out of 5 by 23 shoppers. The primary complaint across reviews is severe and persistent shipping delays, with customers reporting waits of three weeks to six months for orders. Multiple reviewers note that while the coffee quality itself is considered solid, the fulfillment issues have become a dealbreaker. Customers report receiving vague promises of shipment with no follow-through, unresponsive customer service, and in at least one case, duplicate charges without product delivery. A small minority of five-star ratings suggest some customers have had successful experiences, but the pattern of delays appears consistent enough that most reviewers state they will not return.
The company does offer refunds when pressed by frustrated customers, and some shoppers report receiving email confirmations of cancellations, though there are concerns about whether refunds actually process. Several long-term customers mention that service quality has deteriorated over time, with recent orders experiencing delays where earlier purchases arrived on schedule. The consensus is that Don Pablo's supply chain and fulfillment operations are significantly broken, making the retailer unreliable for regular coffee purchases despite adequate product quality.
Customer Reviews (23)
Sorted by: Most recentChristopher J.Jun 23, 2024
Waited twenty days and finally pulled the plug on the order. Now we play the waiting game for the refund to show up.
Victoria R.Jun 5, 2024
First off, I'm with the other person asking where all their reviews went. Twelve days from when I placed my order. Let's exclude weekends. That's three days, and one of those was a holiday. I'm no math expert but that comes to nine business days. I'm guessing weekends are working days anyway. Got an email today after I asked about my package saying basically the same generic stuff about wanting the coffee fresh and all that. I hear you on freshness, but my first shipment wasn't exactly fresh either and this isn't top tier coffee. I figured once they finally ship it and it gets to me, I'm looking at two weeks minimum. Went ahead and asked for a refund instead. My refund went through pretty fast which I appreciate. That said, a straightforward 'we're having issues and we're sorry' message would have been way better than the computer generated template language. I won't be ordering again and I can't point anybody to them. It's clear they need help getting orders out.
donpablocoffee.com Review FAQ
What is Don Pablo Coffee's average rating on RetailCoupons.com?
Don Pablo Coffee is rated 1.6 out of 5 based on 23 customer reviews on RetailCoupons.com. The vast majority of ratings are one star, with a small percentage of five-star reviews.
What do customers praise about Don Pablo Coffee?
The coffee product itself receives consistent praise for quality. Customers who have received their orders note that the coffee is good. Some customers also report that the company does offer refunds when contacted about delayed orders.
What are the main complaints about Don Pablo Coffee?
The overwhelming complaint is shipping delays. Customers report waits ranging from three weeks to six months for orders to arrive. Common issues include vague fulfillment timelines, unresponsive communication, duplicate charges in some cases, and a pattern of deteriorating service over time. Many customers state the delays are so severe they no longer order from the company.
Do shoppers recommend Don Pablo Coffee?
The vast majority of reviewers explicitly state they will not purchase from Don Pablo Coffee again due to fulfillment problems. Even customers who appreciated the coffee quality say the shipping delays make the company unreliable. Only a small minority of five-star reviews suggest any level of recommendation.
How can I write a review of Don Pablo Coffee on RetailCoupons.com?
Visit RetailCoupons.com and locate the Don Pablo Coffee store page. You can submit a rating and written review based on your own purchase experience. Reviews help other shoppers make informed decisions and provide feedback to retailers about their service.