Dr. Leonard's offers a range of clothing, household products, and home goods through its e-commerce site. This page aggregates verified customer reviews to help shoppers understand the retailer's reliability, product quality, and service standards based on recent purchase experiences.
Dr. Leonard’s Reviews
1.6
16 reviews
What Shoppers Say About Dr. Leonard’s
Created with AI, based on recent reviews
Dr. Leonard's has earned a 1.6 out of 5 rating from 16 shoppers, with the vast majority expressing serious dissatisfaction. Common complaints center on poor product quality (thin, poorly constructed clothing and defective household items), significant changes to shipping policies (elimination of free shipping and new high fees), incomplete orders, missing refunds, unresponsive customer service, and difficulty locating accounts. Multiple shoppers report being unable to reach representatives by phone, receiving items that never arrived despite delivery confirmations, and being charged shipping on out-of-stock items without resolution.
A small number of shoppers report positive experiences when issues were escalated. One five-star reviewer noted that while initial customer service contact was difficult and the online return process was confusing, the company ultimately made things right with a prompt phone callback, full refund, and no requirement to return the product. However, this positive experience is heavily outweighed by the volume of negative feedback about unresolved billing disputes, incomplete shipments, and policy changes that former loyal customers found disappointing.
Customer Reviews (16)
Sorted by: Most recentRobert K.Jun 15, 2024
Bought from this place once and didn't realize they'd be selling my mailing address to every catalog company under the sun. I had to contact them multiple times just to get off their mailing lists. Really frustrating experience overall.
Nancy S.Jun 12, 2024
The lounge dresses they carry now are made with thinner material that wrinkles way too easily. After you sit down for a bit they look absolutely terrible. Really unhappy with this.
Rachel L.Apr 21, 2024
The shipping situation here is a total scam. I've ordered twice now and both times they advertise free shipping in the catalog, but then when items are listed as out of stock, suddenly I'm being charged $10.98 or more for shipping. Instead of refunding my money for the unavailable items, they keep it and pocket the shipping fee. It's a huge ripoff. Plus if you actually want to return something, the refund you get is pathetic after they deduct their outrageous shipping charges. Steer clear of this catalog.
William G.Apr 18, 2022
This company engages in false advertising. They show items in their printed catalogs at rock-bottom prices that are nowhere near what they actually charge on their website. When you call customer service to question the difference, they refuse to honor the catalog price. This kind of bait-and-switch advertising is illegal under federal law. Don't support companies that pull this stuff.
Linda H.Dec 28, 2021
Ordered Arctic winter boots for my grandson and he absolutely loves them. They arrived quickly and he says they're super comfortable and keep his feet nice and warm. Really some of the best winter shoes he's owned. I also got him a trapper hat that he's thrilled with because it's so much lighter than the bulky ones he used to have. I purchased a pillow and throw set that's excellent quality and super soft. Even grabbed a chess set that's outstanding and priced great. Everything I've bought has been fantastic. Definitely coming back to shop here again.
Gregory J.Jan 14, 2021
Placed an order online a month ago and still nothing. Called customer service and they said it would arrive on the 10th. It's now the 14th and no package. I'm supposed to wait another week to call back. The oddest part was when the rep asked me to rate on a scale of 1 to 10 how likely I'd be to order again. My response was, are you serious? I haven't even received my first order. Should've checked the reviews online before buying in the first place.
Dr. Leonard’s Review FAQ
How is Dr. Leonard's rating calculated?
The 1.6 out of 5 rating is based on 16 verified customer reviews. The rating distribution shows that 81 percent of reviews are one star, 6 percent are two star, and 13 percent are five star, with no three or four star ratings currently recorded.
What do shoppers praise about Dr. Leonard's?
Positive reviewers highlight the company's willingness to resolve issues when contacted directly by email or phone, including issuing full refunds and waiving return shipping requirements. One shopper noted satisfaction with products and free shipping prior to the company's closure and reopening.
What are the main complaints about Dr. Leonard's?
Shoppers consistently report poor product quality (thin denim, defective sweepers), incomplete orders, undelivered items that show as delivered, missing refunds, high new shipping charges (including $15 to ship a 10-pack of underwear), difficulty contacting customer service by phone, and problems locating accounts using name and address. Some customers report being charged shipping on out-of-stock items and encountering issues with advertised credit options.
Do shoppers recommend ordering from Dr. Leonard's?
Based on review feedback, the overwhelming majority of recent shoppers do not recommend Dr. Leonard's. Multiple reviewers explicitly state they will not order again and describe their experiences as nightmarish or high-risk. Even the few satisfied customers noted significant friction in the process despite eventual resolution.
How can I leave a review for Dr. Leonard's?
RetailCoupons.com relies on verified customer reviews to maintain authentic feedback. Reviews on this page are drawn from recent purchases and reflect actual shopper experiences with products, shipping, and customer service at Dr. Leonard's.