Design Within Reach sells modern furniture and home decor from designers like Herman Miller and Eames. This page aggregates customer ratings and reviews to help shoppers understand the buying experience, including delivery reliability, product condition upon arrival, and customer service quality.
Design Within Reach Reviews
1.4
24 reviews
What Shoppers Say About Design Within Reach
Created with AI, based on recent reviews
Design Within Reach has an extremely poor track record according to shopper reviews, with 24 customers rating the store 1.4 out of 5. The overwhelming majority of complaints center on delivery failures, damaged merchandise arriving repeatedly, and inadequate customer service responses. Multiple reviewers report items arriving broken or incomplete, with some experiencing the same issues across multiple replacement attempts. Customers describe lengthy resolution processes spanning weeks or months, difficulty reaching support, and inadequate refunds that fail to cover shipping costs for damaged goods. A small minority of shoppers report satisfactory experiences, though even positive interactions are limited to successful receipt of undamaged items.
The core issues hampering Design Within Reach are logistics and quality control rather than product selection. Reviewers consistently mention receiving furniture with structural damage (broken legs, cracked arms, missing hardware), wrong items shipped, or incomplete orders. When problems occur, customers report frustrating back-and-forth communications, unresponsive support, and staff who are dismissive of legitimate complaints. The pattern suggests systemic problems with the fulfillment process and customer service infrastructure that extend beyond isolated incidents.
Customer Reviews (24)
Sorted by: Most recentDavid K.Dec 27, 2021
I bought a Wilkes Modular Sofa Group Chair back in August when they quoted four weeks for delivery. We're now at the end of December and the chair still hasn't shown up. My delivery window got pushed back several times, with the latest promise being December 16th through 18th. Today is December 27th and I haven't even received shipping details. When I reach out to their customer service team, they act clueless about when the item will arrive. I've asked repeatedly and each time they promise to escalate my case with a response in three business days, but nothing ever comes. All I get are apologies and another request to wait. It's unacceptable that they don't have better tracking systems or any real accountability. The company seems to have no idea where their own products are or when customers should expect them. I'm starting to think there aren't actual supervisors overseeing online orders, just customer service reps without the ability to solve anything. The website currently says two weeks for delivery, but my personal experience shows it's taking four months or longer.
Gregory N.Dec 8, 2021
We bought a six-thousand-dollar Eames Lounge Chair from Design Within Reach, and it broke after the warranty expired. All we asked for was some repair information or a referral to get it fixed professionally. We reached out by phone and email multiple times over nine months and our question still hasn't been answered. Our most recent contact was a phone call and follow-up email to the store manager over a month ago, and they still haven't bothered responding.
Robert T.Aug 27, 2021
Every single order I've placed has shown up with damage. My dining table came in dented and cracked, and even though I got two replacements, both had similar issues despite the boxes appearing undamaged. In addition to receiving a flawed product, dealing with customer service made it worse. I sent seven emails and spent 45 minutes on the phone before they finally agreed to start processing a refund two weeks later. They kept ignoring my messages and refusing to acknowledge there was a problem. I'm done with this company and won't be ordering from them anymore.
Design Within Reach Review FAQ
What is Design Within Reach's overall rating?
Design Within Reach is rated 1.4 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews (88 percent) are one-star ratings, with only 8 percent giving five stars.
What are the main complaints in reviews?
The most common complaints involve damaged furniture arriving multiple times, incomplete orders with missing items, wrong products being shipped, and poor customer service when attempting to resolve issues. Multiple reviewers report unresponsive support, lengthy delays in refunds or replacements, and incomplete refunds that exclude shipping costs.
Are there any positive experiences mentioned?
A small percentage of reviews (8 percent) rate Design Within Reach at five stars, generally from customers whose orders arrived intact without complications. However, positive reviews are minimal compared to the volume of complaints about delivery and quality control.
What issues occur most frequently with orders?
Delivery problems and product damage are the most frequent issues. Reviewers report items arriving broken (cracked arms, broken legs, missing glides), incomplete (items missing from orders), or incorrect (wrong product shipped). Some customers experienced these problems across multiple orders or replacement attempts.
Would shoppers recommend Design Within Reach?
Based on the review data, the overwhelming majority of shoppers would not recommend the store. Reviewers describe the experience as exhausting, unacceptable, and not worth the hassle, citing unresolved issues spanning weeks or months and inadequate compensation for problems.
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