Earthing sells grounding products including mats, shoes, and other items designed to promote wellness through earthing (grounding) technology. This page aggregates verified customer reviews and ratings to help you understand real shopper experiences with Earthing's products and service.
Earthing Reviews
3.4
17 reviews
What Shoppers Say About Earthing
Created with AI, based on recent reviews
Earthing is rated 3.4 out of 5 by 17 shoppers, with reviews sharply divided between detractors and advocates. Shoppers who gave low ratings consistently report that earthing products (mats, shoes, and other items) failed to deliver promised health benefits even after months of use, with several reviewers noting improved pain or worse sleep rather than relief. Return policies frustrate customers, particularly the no-returns-after-opening restriction that prevents testing effectiveness before commitment. Shipping issues also emerge as a complaint, with some customers reporting hidden charges or confusing tracking information. International shipping is noted as particularly expensive with surprise additional invoices.
Positive reviews are sparse but present, with some customers reporting satisfaction with product arrival and customer service responsiveness, though even these reviews often contain caveats about delivery confusion. The recurring pattern across negative reviews suggests skepticism about the scientific basis of the products and frustration with the inability to test claims risk-free. Customer support responses to complaints reportedly lack helpfulness or fail to follow through on promised actions like exchanges.
Customer Reviews (17)
Sorted by: Most recentPatricia G.Dec 29, 2023
Customer service here is basically nonexistent. I've left messages multiple times and never got a call back. Emailed questions about returns and got no real answers. I had a return window when I was actually in the country but nobody reached out. The product didn't work for me and made things worse. Eventually someone did call but couldn't help much. I asked for a supervisor and was told no, but then a supervisor called anyway and actually fixed it. The whole thing was stressful and exhausting.
Kevin T.Sep 29, 2023
Had a great experience ordering several items that arrived quickly and packaged really well. The tester that came with it works as expected. Didn't need to contact support or deal with any returns, which is always a plus.
Anthony S.Aug 2, 2023
This company actually delivers on what they promise. Both the products and the tester they include are solid and reliable. Definitely worth the investment and I'm really impressed with how much their products have improved over the years. Excellent all around.
Sofia R.Feb 14, 2023
Ordered from outside the US and was shocked by the shipping charges. Decided to reach out with a question, and their team connected me with local European sellers to help me avoid those crazy fees. Probably not an issue for people in America, but honestly this level of customer service is something I've never experienced from a US online retailer before.
Margaret T.Sep 15, 2021
Amazing products and company overall. Got the king size mattress pad to help with autoimmune issues and absolutely love the results. Catherine from their customer service team was fantastic and super helpful. Five stars all around. Great stuff.
Jessica N.May 25, 2021
Had ongoing problems with this company where staff either communicate poorly or just don't return calls, happened about three times. First purchase went fine, but then I bought another mat and after some time it changed color from gold to dark brown. Reached out asking what's happening and they said they knew about it and discontinued the item. To get my money back I had to ship it back, which was going to be a nightmare since I was overseas at the time and wasn't sure what shipping would even cost. I waited hoping to get back to the States so returning would be easier, but travel got complicated. Finally ready to send it back so I asked for an address, and suddenly I'm told the refund is no good because it's past a year. Never mentioned there was a year deadline, and they knew the product was failing before that year was up. Got sold a broken product and now they won't refund me. Really frustrating. Update: A manager actually got involved and made it right, refunded me eventually. Really grateful for that.
Earthing Review FAQ
What is Earthing's average customer rating?
Earthing is rated 3.4 out of 5 stars based on 17 customer reviews on RetailCoupons.com. The ratings are notably polarized, with 47 percent five-star reviews and 24 percent one-star reviews, indicating sharply divided customer experiences.
Do customers report that Earthing products actually work?
Many low-rated reviews specifically state that products like earthing mats and shoes produced no noticeable health improvements even after months of regular use. Some reviewers report that symptoms like pain and sleep quality actually worsened rather than improved, leading several to question whether the products' health claims are valid.
What are the main complaints about Earthing's policies and service?
Common complaints include restrictive return policies (no returns after opening), difficulty obtaining refunds or exchanges despite promises from customer service, and unexpected additional shipping charges for international orders. Several reviewers also report confusing or delayed communication about shipments and tracking information.
Is customer service responsive at Earthing?
Reviews are mixed. While some customers report that support staff were helpful, others describe unhelpful responses to complaints, unresolved exchanges, and lack of follow-through on promised actions. One reviewer noted that when reporting no benefits, support simply suggested increased product use rather than addressing the concern substantively.
Should I buy from Earthing?
This depends on your expectations and budget. Be aware that reviews show many customers did not experience claimed health benefits and cannot return opened products. If you decide to purchase, factor in potential international shipping surcharges and clarify return terms before buying.