eDreams is an online travel booking platform offering flight, hotel, and vacation package reservations. This page compiles verified shopper reviews and ratings to help you understand customer experiences, service quality, and potential issues before booking your travel plans.
eDreams Reviews
4.3
17 reviews
What Shoppers Say About eDreams
Created with AI, based on recent reviews
The vast majority of eDreams shoppers praise the booking process for its simplicity and speed, along with the availability of consistent discounts. Customers consistently highlight professional and helpful customer service, with staff members going above and beyond to assist. However, a significant complaint involves unexpected Prime membership charges: at least one shopper reported being enrolled in a trial without explicit consent and facing difficulty canceling due to billing extending years into the future.
Despite the strong positive sentiment around discounts and service quality, potential customers should be aware of the Prime membership enrollment issue and review cancellation policies carefully before completing bookings. The stark rating split suggests that while most customers have positive experiences, those who encounter billing problems rate their experience dramatically lower.
Customer Reviews (17)
Sorted by: Most recentAmanda V.Apr 4, 2026
It was fantastic! So nice and well designed! Everything came through perfectly!
Michelle C.Apr 3, 2026
The support person who took my call was really patient and genuinely listened to why I was calling. He looked into every option to help me out. He was quick, respectful of my time, and actually had a real conversation instead of just reading something off a script. Seriously great job by that person!
Jessica W.Apr 1, 2026
I'm formally complaining about a charge on my card for an 'eDreams Prime' membership that I never signed up for. Without asking for permission, they used my card information from an old booking to charge me, which feels like fraud to me. I want this membership cancelled right now and my money back completely. I'm also going to contact my bank about doing a chargeback and reporting this as an unauthorized charge.
Marcus T.Mar 25, 2026
The customer service rep who helped me was genuinely nice and knew exactly what he was doing. He walked me through everything about my situation step by step and fixed it right away. Really impressed with how smooth it all went!
Thomas J.Mar 24, 2026
Many thanks to the team member who gave me all those explanations and details!
Nicole F.Mar 24, 2026
Want to thank the support specialist for providing me with so much useful information!
eDreams Review FAQ
What is eDreams' rating based on?
eDreams is rated 4.3 out of 5 based on 17 verified customer reviews. The rating reflects actual shopper experiences with the booking process, customer service, pricing, and terms like Prime membership enrollment.
What do most shoppers praise about eDreams?
Reviewers consistently highlight the simple and quick booking process, the availability of discounts, and professional customer service. Multiple shoppers noted that staff members were helpful and genuinely attentive throughout their interactions.
Are there common complaints about eDreams?
The primary complaint involves Prime membership billing practices. At least one reviewer reported being enrolled in a Prime trial without explicit consent and encountering barriers to cancellation, with billing extending multiple years into the future. Shoppers should carefully review membership terms before completing a booking.
Do shoppers recommend eDreams?
The majority of reviewers express satisfaction and appear to recommend the service based on positive feedback about discounts and support. However, those affected by billing issues gave very low ratings, suggesting the experience depends heavily on whether you encounter membership-related problems.
How can I write a review for eDreams on RetailCoupons.com?
You can share your eDreams experience by submitting a review on RetailCoupons.com after making a purchase or booking. Include details about the booking process, customer service, pricing, any special offers you received, and any issues encountered. Honest feedback helps other travelers make informed decisions.
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