eJuices.com is an online retailer specializing in vape juices and related products. This page aggregates RetailCoupons.com customer ratings and reviews to help you understand what shoppers experience when ordering from the site, including feedback on product quality, shipping, and customer service.
eJuices.com Reviews
2.2
21 reviews
What Shoppers Say About eJuices.com
Created with AI, based on recent reviews
eJuices.com receives sharply divided feedback, with most shoppers reporting serious problems. The majority of negative reviews cite non-delivery, charges without shipment, counterfeit products, and poor customer service that is difficult to reach and unresponsive to refund requests. A smaller group of loyal customers praise the store's selection of brands, competitive pricing, and willingness to ship to most locations, noting that slow delivery (one to two weeks or longer) appears tied to regulatory restrictions on vape product carriers rather than negligence.
The core complaint across multiple reviews involves payment processing without fulfillment, alongside allegations of selling counterfeit vape juices and making refunds extremely difficult to obtain. Several reviewers describe being unable to contact customer service or having cases closed without resolution. While some customers report successful multi-year ordering histories, the frequency of fraud and non-delivery claims raises significant concerns about reliability and authenticity.
Customer Reviews (21)
Sorted by: Most recentRachel V.Dec 11, 2021
Ordered three weeks back and got a confirmation. They gave me an order number and tracking info that don't work in any tracking system. Called customer service twice and was twelfth in the queue for an hour and a half before my call disconnected. Sent them two emails and got nothing back. Still waiting on the product. Meanwhile I get marketing emails from them every single day. I'm disputing this with my credit card company. There are plenty of other options out there for these products. Just don't bother with this place.
Michelle S.Nov 18, 2021
Got my order confirmation and details, but the status never showed as actually shipped. I've been sending email after email with zero responses. I've filed a complaint with the BBB and wanted to warn others here too about what happened.
Robert M.Jun 11, 2021
The pricing here is competitive and they're constantly running deals and promotions. It's a convenient place to grab my pods and salts all in one place. Took about 3 days before my shipment went out, which is reasonable honestly. I know Amazon has spoiled us with instant delivery, but that's not realistic for smaller retailers. I'm happy enough with the service to keep coming back.
Raymond B.May 25, 2021
The support here is really bad. My order from May 7th got fulfilled by May 10th. Since May 13th when it arrived in my area, the estimated delivery date keeps getting pushed back every time I check. I paid quite a bit for shipping, almost 25 percent of my total order, and they say they can't do anything until after May 27th. They respond to emails but they don't actually address your problems. It's unfortunate because they have a good variety, but you might never receive what you paid for.
Jennifer H.Oct 4, 2020
No issues with this site at all. My order showed up after 5 days. Different products probably ship differently depending on where they're going. Just wanted to share my experience since it went smoothly. Hope this helps anyone considering shopping here.
Patricia N.Aug 20, 2020
Ordered from outside the US and it arrived, but then I had to pay an additional customs fee and handling charge that was pretty steep, making the whole purchase way more expensive than expected.
Laura T.May 11, 2020
My liquid arrived pretty quick. I ran into a problem though when I tried ordering more, my card kept getting rejected and I still have no clue why it happened.
Susan M.Jan 8, 2020
Don't buy from this company. They're overpriced and their customer support is frustrating. They sent me the wrong juice flavor, charged me more than advertised, and refused to honor the price I saw on their site.
Kevin P.Jul 25, 2019
Someone from this company contacted me through their website admin asking me to email them my credit card details. That's obviously a phishing attempt by someone with access to their admin panel. They claimed they use some high-end fraud detection system, but if that were real, that third-party system would reach out directly to customers, not through random company employees. There's no telling whether management knows about this or if it's just a bad employee, but definitely watch for phishing attempts coming from this site.
Daniel P.Aug 18, 2018
You really can't beat the value here. Between free shipping with no spending minimum and promo codes for 20 percent off, it's the best deal going. I normally pay just 14 bucks for juice that retails at 20. They've got a rewards program too where 500 points equals 5 dollars off, 1000 points equals 10 dollars off and it scales up. It's super easy to earn points through their Facebook page or just by shopping. Their customer service is awesome and replies quickly. They process shipments incredibly fast, usually within a day, and you'll get it within 4 to 6 business days. This isn't just my favorite vape retailer, it's my favorite store overall because of the deals. They seriously carry everything, every brand and every product on the market.
eJuices.com Review FAQ
What is the overall customer rating for eJuices.com?
eJuices.com is rated 2.2 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward 1-star reviews (62 percent), with smaller groups of 4-star (19 percent) and 5-star (14 percent) ratings.
What do shoppers praise about eJuices.com?
Positive reviewers highlight a broad selection of quality vape juice brands, competitive pricing compared to local retailers, and a willingness to ship to most locations. Some customers report multi-year ordering histories with no disappointing experiences. Reviewers also acknowledge that slower delivery times are due to regulatory restrictions on traditional carriers handling vape products, not company negligence.
What are the main complaints about eJuices.com?
The most frequent complaints involve charges appearing on customer accounts without orders being shipped, alleged counterfeit vape juices with inauthentic packaging, and unresponsive or difficult-to-reach customer service. Several reviewers report that refund requests go unresolved, cases are closed without explanation, and follow-up communication attempts are ignored or blocked.
How long does shipping typically take from eJuices.com?
According to customer reviews, shipping takes one to two weeks or longer. Reviewers attribute delays to regulatory restrictions that prevent traditional shipping carriers from handling vape and tobacco products, forcing the company to use alternative carriers. One reviewer noted typical delays exceed one week.
Do customers recommend ordering from eJuices.com?
Recommendations are highly polarized. Loyal repeat customers strongly endorse the site for selection and pricing, while the majority of recent reviews warn against ordering due to non-delivery, fraud concerns, and customer service failures. Prospective shoppers should weigh the substantial risk of non-fulfillment and refund difficulties against the positive experiences of a smaller customer base.