eJuices.com is an online retailer specializing in vape juices and related products. This page aggregates RetailCoupons.com customer ratings and reviews to help you understand what shoppers experience when ordering from the site, including feedback on product quality, shipping, and customer service.
eJuices.com Reviews
2.2
21 reviews
What Shoppers Say About eJuices.com
Created with AI, based on recent reviews
eJuices.com receives sharply divided feedback, with most shoppers reporting serious problems. The majority of negative reviews cite non-delivery, charges without shipment, counterfeit products, and poor customer service that is difficult to reach and unresponsive to refund requests. A smaller group of loyal customers praise the store's selection of brands, competitive pricing, and willingness to ship to most locations, noting that slow delivery (one to two weeks or longer) appears tied to regulatory restrictions on vape product carriers rather than negligence.
The core complaint across multiple reviews involves payment processing without fulfillment, alongside allegations of selling counterfeit vape juices and making refunds extremely difficult to obtain. Several reviewers describe being unable to contact customer service or having cases closed without resolution. While some customers report successful multi-year ordering histories, the frequency of fraud and non-delivery claims raises significant concerns about reliability and authenticity.
Customer Reviews (21)
Sorted by: Most recentDavid K.Aug 18, 2018
This is hands down the best value I've found anywhere. The discount options are incredible, from free shipping without minimums to regular promo codes knocking off 20 percent. I typically pay around 14 bucks for juice that normally costs 20. Plus they have a loyalty rewards system where 500 points gets you 5 dollars off and 1000 points gets you 10 dollars off, and that keeps going. Building up points is simple whether you follow them on social media or just purchase items. Their support team actually responds quickly to questions. What really impressed me is how fast they process orders, usually shipping within a day, and delivery takes about 4 to 6 business days. Beyond just being my go-to vape shop, it's actually my favorite store period because of how aggressively they discount everything. They stock pretty much every major brand and product line available.
eJuices.com Review FAQ
What is the overall customer rating for eJuices.com?
eJuices.com is rated 2.2 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward 1-star reviews (62 percent), with smaller groups of 4-star (19 percent) and 5-star (14 percent) ratings.
What do shoppers praise about eJuices.com?
Positive reviewers highlight a broad selection of quality vape juice brands, competitive pricing compared to local retailers, and a willingness to ship to most locations. Some customers report multi-year ordering histories with no disappointing experiences. Reviewers also acknowledge that slower delivery times are due to regulatory restrictions on traditional carriers handling vape products, not company negligence.
What are the main complaints about eJuices.com?
The most frequent complaints involve charges appearing on customer accounts without orders being shipped, alleged counterfeit vape juices with inauthentic packaging, and unresponsive or difficult-to-reach customer service. Several reviewers report that refund requests go unresolved, cases are closed without explanation, and follow-up communication attempts are ignored or blocked.
How long does shipping typically take from eJuices.com?
According to customer reviews, shipping takes one to two weeks or longer. Reviewers attribute delays to regulatory restrictions that prevent traditional shipping carriers from handling vape and tobacco products, forcing the company to use alternative carriers. One reviewer noted typical delays exceed one week.
Do customers recommend ordering from eJuices.com?
Recommendations are highly polarized. Loyal repeat customers strongly endorse the site for selection and pricing, while the majority of recent reviews warn against ordering due to non-delivery, fraud concerns, and customer service failures. Prospective shoppers should weigh the substantial risk of non-fulfillment and refund difficulties against the positive experiences of a smaller customer base.