Erin Condren Design specializes in planners, covers, and organizational products with customizable designs. This page features customer ratings and reviews to help shoppers understand their experiences with the company's products and service before purchasing.
Erin Condren Design Reviews
1.8
13 reviews
What Shoppers Say About Erin Condren Design
Created with AI, based on recent reviews
Erin Condren Design receives predominantly negative feedback, with shoppers raising serious concerns about quality degradation and customer service failures. Reviewers report that product covers use cheap laminate that scratches easily, that included accessories like pouches and cards have been removed while prices increased, and that sticker packs have shrunk. Long-time customers note a marked decline from previous years.
Customer service emerges as a major pain point across multiple reviews. Shoppers report orders delayed by weeks or months with no proactive communication, unresponsive email support with limited business hours that don't accommodate typical work schedules, and chat support that either fails to connect or leaves customers waiting. One reviewer noted difficulty resolving a $200 gift card issue and described having to book support calls weeks in advance. Several customers indicate these service failures will prevent them from ordering again.
Customer Reviews (13)
Sorted by: Most recentPatricia H.Jan 4, 2022
Terrible customer service experience. There's nobody available to talk to. I scheduled two phone calls and neither one happened. I finally tried their chat function today and wasted a bunch of time there too. I wanted to place an order through a representative but was told to just go online. I had a store credit and wanted to use it with help from a representative. The whole thing was pointless. I asked for a supervisor's information and got nowhere. Don't order from them. After this planner I'm going back to Franklin where you can actually get real customer service. I thought I'd try something new but I was wrong.
Jessica L.Dec 2, 2019
Such a fantastic company! I've been ordering accessories and notebooks from them since 2018 and I genuinely love everything about them. The founder is inspiring and the products really do help you get organized, crush your goals, and stay on top of your tasks. Their bullet journals are hands down my favorite product they make!
Erin Condren Design Review FAQ
How is Erin Condren Design's rating calculated?
The overall rating of 1.8 out of 5 is based on 13 customer reviews submitted to RetailCoupons.com. The rating reflects all submitted experiences, with the distribution showing that roughly 69% of reviews are one-star ratings.
What do customers praise about Erin Condren Design?
Reviewers mention that the planner designs themselves look attractive and appealing. Some customers have had positive experiences with the company in the past, indicating they have ordered from the store multiple times before experiencing recent issues.
What are the main complaints about Erin Condren Design?
The most frequent complaints involve product quality and customer service. Shoppers report that laminated covers scratch and scuff easily despite minimal use, that product bundles have been stripped of items (pouches, cards, coils) while prices have increased, sticker packs have become smaller, and that packaging has downgraded from branded boxes to plain cardboard. Regarding service, customers consistently report orders delayed by weeks or months without communication, unresponsive email support with limited Monday-Friday hours, and ineffective chat support.
Would customers recommend Erin Condren Design?
Based on the review feedback, most customers do not recommend the store. Multiple reviewers explicitly state they will not order again, citing the combination of declining product quality, steep price increases, and poor customer service response times as reasons they will take their business elsewhere.
How can I write a review for Erin Condren Design?
You can submit your own review on this page to share your experience with other shoppers. Your honest feedback about product quality, shipping, customer service, and value helps other customers make informed purchasing decisions.
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