Eyekeeper sells prescription and non-prescription eyewear including reading glasses and style-forward frames. This page aggregates verified customer reviews to help you decide whether Eyekeeper delivers on quality, service, and value. Read what real shoppers experienced with their orders, from product quality to shipping speed and customer support.
Eyekeeper Reviews
4.7
23 reviews
What Shoppers Say About Eyekeeper
Created with AI, based on recent reviews
Eyekeeper earns strong ratings from the vast majority of shoppers, who consistently praise the quality of the eyewear, stylish designs, and exceptional customer service. Customers repeatedly highlight fast shipping, quick response times, and willingness to replace defective products. The company's willingness to resolve issues like broken frames with replacements demonstrates a customer-first approach that resonates with satisfied reviewers.
However, a small but notable group of shoppers have experienced significant problems. Some customers report receiving incorrect prescription strengths, resulting in unusable glasses and frustration with the ordering process. A few reviewers have also encountered difficulties with refund and replacement processes, noting that attempts to resolve issues (such as requesting replacements for two damaged pairs but receiving only a partial refund) proved difficult to rectify. These prescription accuracy and service recovery issues, while uncommon, represent the main pain points for dissatisfied customers.
Customer Reviews (23)
Sorted by: Most recentDavid O.Apr 3, 2026
Everything about this order was absolutely perfect, from the products to the service!
Jennifer T.Jan 15, 2026
Bought two pairs for my husband and the first one snapped after just a week of getting it as a gift. They offered a full refund, but I only ended up getting money back for one pair instead of getting replacements like I asked. When I tried to get them to fix the mistake, it was tough going. I'd suggest looking elsewhere. Plus, leaving this review was a hassle, which makes me think they're not interested in negative feedback.
Sarah N.Jan 7, 2026
The customer service here is outstanding. My first pair ended up breaking, but they're already sending me a replacement. The color and style look fantastic, way nicer than your typical reading glasses.
Mark F.Nov 4, 2025
The prescription strength isn't correct and the vision just isn't there. I'm really uncomfortable wearing these. They don't work for me at all, and I'm pretty sure the prescription I requested got mixed up somewhere.
Brenda L.Nov 1, 2025
Really pleased with how quick the service is and how fast the shipment arrived!
Jennifer K.Oct 30, 2025
All my glasses from this company have been spot on. Honestly, I'm hooked on ordering from them!
Margaret V.Oct 28, 2025
The glasses arrived in perfect shape, complete with a case and cloth for cleaning the lenses. The prescription is spot on. I'm impressed with how nice the frames look considering what I paid for them. Overall, this was a really positive experience.
Robert G.Oct 28, 2025
Really pleased with my order. The quality is excellent for what you're paying.
Eyekeeper Review FAQ
How is Eyekeeper's rating calculated?
Eyekeeper is rated 4.7 out of 5 based on 23 verified customer reviews. The overwhelming majority of reviewers (91 percent) gave 5-star ratings, though a small percentage reported significant issues with prescription accuracy or service resolution.
What do customers praise most about Eyekeeper?
Shoppers consistently highlight fast shipping and delivery times, attractive stylish designs compared to typical eyewear, and responsive customer service. Many reviewers specifically mention satisfaction with how the company handles replacements for defective frames, even sending replacements proactively after products break.
What problems have customers reported?
The most common complaints involve incorrect prescription strengths being filled, resulting in glasses that do not work as intended. A smaller number of customers have reported difficulty resolving refund and replacement requests, including instances where replacements were offered but only partial refunds were processed.
Do customers recommend Eyekeeper?
The vast majority of reviewers express strong satisfaction and appear willing to recommend the store based on their positive experiences with product quality and service. However, customers who experienced prescription errors or service recovery issues explicitly cautioned others to look elsewhere.
How can I leave a review of Eyekeeper on RetailCoupons.com?
After making a purchase at Eyekeeper, you can share your experience by submitting a review on RetailCoupons.com. Focus on specific details about your order, product quality, shipping, and customer service to help other shoppers make informed decisions. Verified reviews help build an accurate picture of the store's reliability.