Felina Reviews

Skip this purchase. The sizing is completely off on their underwear. The leg openings are uncomfortably tight. The fabric feels paper thin. I'm so upset I spent $70 on this without checking reviews first! They don't accept returns either.

Stop making everything with that ridiculous high waistband! I've loved your leggings for years and I'm down to my last two old pairs. A lot of us don't have large backsides to hold up your thick waistband. After walking just a mile, you're constantly hiking them back up. Your decision to chase trends instead of serving your real customers has made me switch brands. Same with my friends who have smaller frames. You could easily make both styles, probably increase sales and reach more customers. I'm seriously disappointed and won't be buying from you anymore.

The worst customer service experience. My order was way too small so I requested a size exchange. They had me upload photos twice because the first batch wasn't good enough for them. Once they finally approved it, they sent a return email with instructions, but there's no actual QR code to scan for drop-off. Plus they charge seven dollars for the return. I wasted two weeks trying to complete one simple order with zero help. It's 2025 and they're still operating like this. I'm done with them and telling everyone I know to avoid this company.

Honestly the worst customer service I've had. First, their cancellation link didn't work so my order shipped anyway even though I got a cancellation confirmation. Second, I submitted a return for a package I never even opened with all required photos but they demanded I upload different pictures showing attached tags. The sealed bags weren't opened and it had been less than an hour since delivery. This was completely ridiculous and frankly strange. I won't be ordering from them again.

Really happy I ignored those negative reviews and ordered anyway. The products are excellent quality and fit exactly as their size guide says. I'd bought a Felina item at another department store and needed a different size, so I came to the site and used their measurements. Everything fits perfectly and feels comfortable. Shipping was fast with free delivery included. I was hesitant because of the low star ratings, but I'm really glad I took a chance. Planning to shop with them again for sure.

Their return policy is sneaky and misleading. A company that charges $7 to return items clearly knows their products aren't good. That fee wasn't shown before checkout. Out of my five pieces, four didn't fit right. One pair of small leggings fit an eight-year-old while another pair was loose. The bra straps seemed made for someone four feet tall. One shirt's quality was terrible and nothing like the description, yet they refuse to take returns. This tells you everything. Quality items should always be returnable. This brand cuts corners and takes advantage of customers. Don't waste your money.

Make sure you check what brand you actually receive. I previously bought high waisted panties with lace from Felina that I loved. Because that style is hard to find, I ordered three boxes of five pairs each in March and put them away. The box looked like what I remembered. When I opened the drawer today, I discovered what I paid forty dollars per box for is actually Black Bow brand, which sells for around twenty dollars on other sites. I overpaid by twenty bucks per box, totaling sixty dollars extra. I contacted them with a photo of the unopened Black Bow box. They said Black Bow is a subsidiary label and since I'm outside the thirty day window and it's final sale, there's nothing they can do. Just watch out and verify the brand name on what arrives so you're not getting overcharged like I was.

I finally ordered after getting bombarded with promotional emails just to check them out. They even advertised a free gift with certain purchases. Two days later I got an email saying they ran out of my size and asked me to pick something different. I replied and changed my choice. They confirmed and thanked me. The next day they emailed again saying the gift item was no longer available. I responded with a complaint that at minimum they should refund the gift since it's misleading advertising. They said no way. They should have offered another option or reduced my order price since I wasn't getting what was advertised. First time buying from them and they've lost my business. No matter how good the quality is, misleading advertising and poor service don't sit right with me. Still waiting for my order to arrive.

I have no idea how this company is still operating. They've taken almost five hundred euros from me and I haven't seen a dime back. As of now nothing has been refunded. Credit card companies can only do so much after filing a claim. This business robbed me for a whole year straight. It's a disgrace.

Absolute garbage. I bought over three hundred dollars worth of bras and underwear. The lace underwear fell apart after one wearing. Every single pair. Since I'm larger on top, I wanted the Side Smoothing Bras but it was false advertising. The sides are just cheap mesh, not smoothing at all. The fabric doesn't create any smoothing effect and looks terrible. I tried returning the untouched items but the company wouldn't even respond. Don't come here expecting quality. They're selling poor merchandise. The shipping is also ridiculous. Fair warning.