FishUSA sells fishing gear and equipment ranging from rods and reels to tackle and ice fishing supplies. This page aggregates verified customer reviews to help you understand what shoppers experience when ordering from FishUSA, including feedback on product selection, shipping reliability, customer service, and pricing.
FishUSA Reviews
3.1
17 reviews
What Shoppers Say About FishUSA
Created with AI, based on recent reviews
FishUSA shoppers are sharply divided. Those satisfied with the retailer praise its extensive selection of fishing gear, particularly for ice fishing, solid pricing, and responsive customer service that goes the extra mile (like replacing lost packages without hassle or quickly applying military discounts). However, nearly half of reviewers report significant problems: delayed or incomplete shipments that missed promised delivery dates, inflexible warranty and upgrade policies, difficulty reaching customer service, and perceived quality inconsistencies in products year-over-year.
The most common complaint involves shipping reliability. Multiple shoppers ordered with expedited shipping for time-sensitive trips and received incomplete orders or packages that arrived late despite FishUSA's homepage promises and assurances from staff. Others report frustration with after-warranty customer service policies that offer no credit toward upgrades or replacements once the warranty window closes.
Customer Reviews (17)
Sorted by: Most recentPatricia S.Feb 26, 2022
Had the best experience with their customer service. I ordered an umbrella net but couldn't figure out how to set it up. Customer service reached out and worked through it with me, but it still wasn't working right. When I requested a return, the whole process went smoothly without any complications. They respond fast and will help however they can. Definitely ordering again next week.
Brandon L.Dec 31, 2021
Not sure what FishUSA understands that the bigger retailers miss, but every single time I've ordered from them the experience has been fantastic from start to finish. Really top quality service throughout the whole process.
Sarah T.May 16, 2020
Think carefully before ordering from FishUSA. I bought a rod online and had to cancel it hours later. I submitted the cancellation on a weekend and followed up with an email Monday explaining the situation, but got no response. A few days later my account showed the order as closed with zero cost, so I assumed they processed the cancellation. Then UPS contacted me saying my rod was being delivered and the charge appeared in my bank account. I've sent numerous messages through every contact method available and still haven't received any reply. I can't call during their business hours, and their customer service is inexcusable. The rod wasn't what I needed but I don't have confidence they'll issue a proper refund if I send it back, so I'm stuck with it. My account still displays the same order information, showing they have serious problems managing orders. I won't order from them again and plan to share my experience publicly.
James W.May 12, 2020
Placed two separate orders and got excellent service both times. Even though my orders came in late in the evening, they shipped out the next business day. The standard delivery through USPS isn't the fastest thing out there but it does the job, getting to delivery ready status in about 2 days.
Paul K.Aug 2, 2019
FishUSA shipped my package through UPS by mistake when I specifically requested USPS priority mail. This caused an unexpected $20.70 charge for customs and brokerage fees. When I brought it to their attention, they reimbursed me right away without any hassle. That's outstanding customer care.
FishUSA Review FAQ
How is FishUSA's rating calculated?
FishUSA is rated 3.1 out of 5 based on 17 verified customer reviews on RetailCoupons.com. The rating reflects all submitted reviews; currently about 47 percent of reviews are five-star ratings and 47 percent are one-star ratings.
What do shoppers praise about FishUSA?
Customers consistently highlight FishUSA's wide selection of fishing gear (especially ice fishing equipment), competitive pricing, and responsive customer service representatives who take initiative to resolve problems. Shoppers particularly appreciate when the company replaces lost packages or applies discounts proactively without requiring extended back-and-forth communication.
What are the main complaints about FishUSA?
The most frequent complaint involves shipping delays and incomplete orders, especially when customers paid for expedited service expecting on-time delivery for trips or holidays. Shoppers report that promised delivery dates on FishUSA's homepage and assurances from customer service representatives did not materialize. Secondary complaints include strict warranty policies that refuse credit toward upgrades once the warranty expires, difficulty reaching customer service (such as repeated voicemail loops), and reports of declining product quality in repeated purchases.
Do customers recommend ordering from FishUSA?
Shoppers are divided. Those who report good experiences strongly recommend FishUSA for selection and service quality. However, those who experienced shipping failures or customer service issues express significant dissatisfaction and recommend caution, particularly if you have time-sensitive orders.
How can I write a review of FishUSA on RetailCoupons.com?
After completing a purchase from FishUSA, you can submit your own verified review on RetailCoupons.com describing your experience with product quality, shipping speed, customer service, pricing, and overall satisfaction. Reviews help other shoppers make informed decisions.