FootJoy is a golf apparel and footwear retailer specializing in golf shoes, gloves, and related equipment. This page aggregates RetailCoupons.com shopper ratings and reviews for FootJoy to help you decide whether to shop there. Read verified customer feedback on product quality, durability, warranty policies, and customer service.
FootJoy Reviews
1.4
16 reviews
What Shoppers Say About FootJoy
Created with AI, based on recent reviews
FootJoy receives overwhelmingly negative feedback, with 16 shoppers rating the store 1.4 out of 5. The dominant complaint centers on product quality and durability, particularly with the Hyperflex BOA golf shoes, which multiple reviewers report fail or lose structural integrity within weeks to a few months of moderate use. Shoppers also cite frustration with warranty limitations, especially the 90-day window that excludes claims for shoes that deteriorate shortly after. Additional criticisms include perceived declines in overall product quality compared to older FootJoy models and challenges navigating customer service for defective items.
Among the sparse positive feedback, one shopper highlighted exceptional individual customer service from a representative named Chrissy, who proactively replaced damaged shoes and made multiple follow-up calls. This isolated positive contrasts sharply with multiple reports of unhelpful or dismissive customer service responses. Long-time loyal customers express particular disappointment, describing a sense that FootJoy has abandoned the quality standards that earned their decades of repeat business.
Customer Reviews (16)
Sorted by: Most recentMichelle S.Jan 25, 2023
Selected next day delivery but never got any shipping updates and the item never showed up. Total disappointment. I won't be ordering directly from Footjoy anymore.
Marco T.Jan 3, 2023
Attempted to purchase some shoes but ran into major issues. There's no customer support available for Spain, the website contact form goes unanswered, and social media inquiries get ignored. To make matters worse, about a week in I got fooled by a copycat site that was clearly exploiting their neglectful service.
Anna K.Sep 26, 2022
Placed an order through a German retailer on a German language site with local company details listed. The shipment came from the UK instead. That was over two and a half weeks ago and there's still no tracking information available through the carrier, meaning the package appears to be stuck in customs. Won't be ordering from them again.
Brian W.Aug 16, 2022
They have zero customer service. I waited over 35 minutes on hold before I just quit trying. They charged me a week ago but the order still hasn't been sent out. Once I hopefully recover my funds, I'm done with them forever.
Christopher L.Jun 23, 2022
Their customer service is awful and the company comes across as dismissive. Waiting times exceed 30 minutes and emails go unanswered. They've lost my business.
FootJoy Review FAQ
What is FootJoy's average rating on RetailCoupons.com?
FootJoy is rated 1.4 out of 5 based on 16 recent shopper reviews on RetailCoupons.com. The vast majority of ratings are one star, reflecting widespread concerns about product durability and customer service.
What do shoppers say most often about FootJoy products?
The most common complaint involves premature product failure, especially with Hyperflex BOA golf shoes. Reviewers report the shoes losing fit, developing interior tears, or experiencing BOA mechanism failure within weeks to a few months of regular wear. Shoppers also frequently mention that FootJoy's newer designs are lower quality than older models.
Do customers have issues with FootJoy's warranty or return policy?
Yes. Multiple reviewers express frustration with the 90-day warranty window on shoes, which excludes claims for products that fail shortly after the window closes. Shoppers report that warranty coverage for BOA systems is limited to the mechanism itself, not the shoe, leaving wearers responsible for labor or out-of-pocket replacement costs.
Is FootJoy's customer service responsive and helpful?
Reviews are sharply divided. One shopper praised a representative named Chrissy for going above and beyond with multiple follow-up calls and a free replacement. However, most other reviewers describe customer service as unresponsive, unhelpful, or dismissive, particularly when addressing durability complaints.
Would shoppers recommend buying from FootJoy?
Based on recent reviews, the overwhelming majority of shoppers do not recommend FootJoy. Reviewers express particular disappointment because they were long-time loyal customers whose trust has been eroded by perceived declines in product quality and unhelpful customer service responses to legitimate defect claims.
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