Giti Online sells clothing and apparel items. This page aggregates shopper ratings and reviews to help you evaluate whether to purchase from this retailer. Read what customers have experienced regarding product quality, shipping, returns, and customer service.
Giti Online Reviews
1.7
19 reviews
What Shoppers Say About Giti Online
Created with AI, based on recent reviews
Giti Online is rated 1.7 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. Common complaints center on deteriorating product quality (cheap fabrics, poor seams, sizing that runs small), unresponsive customer service, and problematic return policies that offer store credit instead of refunds and charge customers $15 for return shipping. Shoppers also report significant shipping delays and difficulty obtaining refunds, with several indicating they had to dispute charges with their banks. A small portion of reviewers report positive past experiences, but note a dramatic decline in both quality and service within the last year.
While a minority of shoppers give positive ratings, the overwhelming pattern in reviews suggests systemic issues with fulfillment, customer communication, and product standards. Shoppers describe the business as unresponsive to emails and chats, with one reviewer calling it a "scam operation." Those considering Giti Online should be aware of the high risk of quality disappointment, delivery delays, and difficulty resolving issues through official channels.
Customer Reviews (19)
Sorted by: Most recentKaren V.May 30, 2024
I'm done with this company. As of May 30, 2024, I returned a dress several weeks earlier and their so-called return department still hasn't processed it. They don't have an actual customer service team, just a live chat feature. I've shopped with them before and it never took this long. When I told the chat person I wouldn't be coming back, they didn't seem to care. This is really frustrating.
Amanda K.May 29, 2024
The clothing selection is cute, but their return process is a nightmare. There's basically no customer service department to speak of. When I finally connected with someone, they said someone would contact me in three days, which never happened. A week after they received my return, they still have no idea where it is. I'm not coming back to shop here.
Nicole R.Apr 28, 2024
I've attempted to unsubscribe from their mailing list multiple times but they keep sending emails several times a week anyway. I even emailed customer support about it and got zero response. Totally disappointing.
Tasha G.Feb 7, 2024
My dress arrived super quickly and looked exactly how I wanted it to. Thanks Giti for the beautiful quality.
Tracy F.Aug 4, 2023
The clothing quality is poor. They don't display customer reviews on their site either. I can't recommend shopping here.
Shonda B.Jun 14, 2023
Their online chat support is useless. I didn't want to return my recent purchase until 2023, but once I did, they said someone would get back to me in three days. A week passed with nothing. I had to reach out again and got the same response. Never again. The clothes are poor quality for what you're paying. Fashion Nova actually sends gift cards within a week and their service is way better. This company needs to fix itself or lose customers.
James P.Dec 30, 2021
Great quality items for the price point. My package showed up five days after ordering, which was speedy. I'm happy with all three items I bought and will definitely order again.
Robert D.Sep 14, 2021
Watch out. This place uses dishonest tactics. When you return something, they won't refund you directly so you end up disputing through your credit card. Then they turn around and keep your store credit because of their chargeback policy. Basically, if you report them, you lose everything. These practices are shady and wrong. Anyone dealing with this should file a complaint.
Giti Online Review FAQ
How is Giti Online's rating calculated?
The 1.7 rating is the average of all shopper reviews submitted to RetailCoupons.com. It is based on 19 total reviews.
What do shoppers praise about Giti Online?
A small minority of reviewers report having had positive experiences with the store in the past. Some mention that quality was once exceptional and that they were satisfied as loyal customers previously. However, current reviews overwhelmingly do not reflect this positive experience.
What are the most common complaints about Giti Online?
Shoppers most frequently report declining product quality (cheap fabrics, poor seams, incorrect sizing), unresponsive customer service, slow shipping (sometimes taking weeks), and problematic return policies that offer store credit instead of refunds and charge $15 for return shipping. Several reviewers also report not receiving refunds despite returning items and having to dispute charges with their banks.
Do shoppers recommend ordering from Giti Online?
Based on review patterns, the overwhelming majority of recent shoppers do not recommend Giti Online. Most reviews strongly discourage purchasing from the store, citing quality issues, service failures, and difficulty obtaining refunds.
How can I write a review for Giti Online?
After making a purchase from Giti Online, you can submit your own rating and review to RetailCoupons.com to share your experience with other shoppers. Your honest feedback helps others make informed purchasing decisions.