Abode sells home security systems, cameras, doorbells, and related smart home devices. This page aggregates shopper reviews and ratings for Abode products and service, helping you understand what customers actually experience with their systems before you buy.
Abode Reviews
3.7
24 reviews
What Shoppers Say About Abode
Created with AI, based on recent reviews
Abode has a polarized customer base, with 63 percent of shoppers giving five-star ratings while 25 percent rate it one star. Satisfied customers appear to value the system's core functionality and integration capabilities, though positive details are sparse in recent reviews. However, a significant portion of reviewers report serious reliability issues including cameras dropping connections, doorbells failing to update firmware, battery problems, and unreliable video feeds. Common complaints center on poor customer support (described as understaffed and unhelpful), recurring need to reset systems after power outages, broken Apple Home integration, defective key fobs that the company continues to sell without refunds, and non-functional paid video recording services despite multiple support tickets.
Recent one-star reviews consistently describe products that stopped working after weeks or months of use, unresponsive customer service, and a frustrating support experience with representatives offering no resolution. Some long-term owners express regret over their purchase, particularly regarding discontinued plan options and integration problems that worsen over time. The disconnect between the high five-star rating and detailed complaints in recent reviews suggests that negative experiences are becoming more common or that unsatisfied customers are increasingly motivated to share their experiences.
Customer Reviews (24)
Sorted by: Most recentRobert K.Nov 5, 2020
My hub wasn't connecting through cellular and kept throwing error messages. I was hesitant to call support because most companies take forever and pass you around, but I decided to give it a shot. Within an hour my problem was fixed. These folks really know what they're doing. I've been a customer for about two and a half years and they've consistently delivered excellent service.
Gregory W.Aug 8, 2020
When my cameras stopped working, I had to reach out to customer service several times and ended up purchasing replacements along with a new gateway since the old ones were outdated. Every rep who helped me was incredibly courteous and worked hard to resolve things quickly.
Richard B.Jul 15, 2020
The email support was solid. My issue involved my gateway constantly losing its connection. The weak cellular signal in my area was causing the gateway to struggle. I relocated it several times until I found a spot with more reliable signal strength and that fixed it.
Abode Review FAQ
What is Abode's average rating and how many reviews does it have?
Abode is rated 3.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating distribution shows 63 percent five-star reviews, but also 25 percent one-star reviews, indicating a divided customer base.
What do customers praise about Abode?
Recent reviews do not provide detailed praise for specific features. The 63 percent five-star rating suggests that satisfied customers exist, but recent one-star and two-star reviews dominate the feedback, focusing on problems rather than positives.
What are the most common complaints about Abode?
Reviewers consistently report connectivity issues with cameras, firmware update failures, poor battery life in doorbells, unreliable video feeds, system resets required after power outages, broken Apple Home integration, defective key fobs sold without refunds, and unresponsive customer support. Several customers also mention that paid video recording services do not work as advertised.
How is customer support at Abode?
Recent reviews describe customer support as abysmal and understaffed, with representatives offering little help and lengthy waits. One reviewer mentioned only three people on the support team. Customers report issues going unresolved for weeks and promises (like mailed SIM cards) going unfulfilled.
Do customers recommend Abode?
Recent reviewers explicitly state they cannot recommend Abode, with one reviewer saying this is the weakest security camera system they know of. However, the presence of 63 percent five-star ratings suggests some customers are satisfied, though their specific reasons are not detailed in recent reviews.