Gochirp sells wellness and fitness devices, including spinal alignment tools, massage rollers, and muscle stimulators. This page aggregates customer reviews and ratings for Gochirp, helping shoppers understand the actual experiences of past buyers before making a purchase decision.
Gochirp Reviews
1.8
16 reviews
What Shoppers Say About Gochirp
Created with AI, based on recent reviews
Gochirp receives overwhelmingly negative feedback, with shoppers citing severe operational and customer service failures as primary concerns. Reviewers report substantial issues with order processing (delays extending beyond stated timelines), duplicate charges, unresponsive customer support (relying on automated replies with no human contact available), tracking problems including packages marked delivered but never received, and unexpected price increases on products. The return process presents additional friction, with hidden return fees and low-quality replacement pads that deteriorate quickly.
The few positive aspects mentioned are limited, with one reviewer noting quick email responses (though the content was unhelpful). Most shoppers express frustration with the inability to reach human support outside business hours, lack of transparency on pricing changes, and the company's inability to prevent shipment of duplicate orders. Multiple customers report escalating disputes with their banks or requesting refunds, indicating deep trust issues with the retailer.
Customer Reviews (16)
Sorted by: Most recentEric L.Oct 22, 2024
My go-chirp Halo arrived and I was happy with it at first and it did the job well. But two days in, the pads stopped sticking after just 6 uses. Quick math shows I'd be spending about $50 weekly on new pads if I actually used it regularly on my legs and back. That's basically impossible for me. The company took a cold stance and said they're consumables, which basically means buying a whole new unit every month or two. That feels like a scam to me.
Tyler G.Apr 23, 2023
Total ripoff. These wheels perform nowhere near as good as my regular foam roller, and the company refused to honor the money back guarantee they advertised.
Robert S.Jul 18, 2021
I bought this as a present for my spouse, but when I gave it to her, she didn't have any use for it. I contacted them asking for a return label, they sent one, and I shipped it back. They confirmed they got the items and said a refund would process within a few days. Then suddenly, I got an email claiming the warehouse found 'hair' on it and they wouldn't give me a full refund. This is completely false. The product was never even used, we don't own any pets, and nothing was wrong with it. They're straight up lying to keep most of my money, which feels like a scam. I filed a complaint with my payment processor and won't stop fighting for my full refund. This is unacceptable.
Michelle C.Feb 1, 2021
Just got mine and it's amazing. I had back surgery not long ago and this beats paying for physical therapy sessions any day. The shoulder strap is comfortable to wear as well. Thanks for getting it here so fast.
Marcus T.Apr 21, 2020
I spent over £30 on international delivery, but when my order showed up, they hit me with another £25 bill for additional shipping and tax charges. The company should have been upfront about this from the get go. Nothing in the checkout told me there would be extra fees on top of the £30 I already paid for shipping. I reached out to them about it and never heard back. Pretty disappointed with the whole experience.
Gochirp Review FAQ
What is Gochirp's overall rating?
Gochirp is rated 1.8 out of 5 based on 16 customer reviews on RetailCoupons.com. The majority of ratings are one star (63 percent), indicating widespread dissatisfaction.
What are the most common complaints about Gochirp?
Shoppers repeatedly report order processing delays (shipments taking longer than the stated 24 to 48 hour window), inadequate customer support that relies on automated responses without human contact, duplicate charges that cannot be reversed, and tracking issues where packages are marked delivered but never arrive. Several customers also mention unexpected price increases and return fees that were not clearly disclosed upfront.
Are there any positive experiences mentioned in reviews?
While most reviews are negative, a small percentage of shoppers (6 percent gave five-star ratings and 6 percent gave four-star ratings). One reviewer noted that email responses came quickly, though they found the automated responses unhelpful for resolving their issue. However, positive feedback is significantly outweighed by complaints.
How can I reach Gochirp customer service?
According to reviews, Gochirp's primary contact method is email, but multiple shoppers report receiving only automated responses that cannot resolve issues. The company does not appear to offer phone support or live chat options during non-business hours, leaving customers unable to address urgent problems like duplicate charges or missing deliveries.
What should I know about Gochirp's return policy?
Reviewers mention that returns incur fees and that return shipping, while sometimes promised as free, may be charged through the stated return system. Additionally, replacement pads (such as those for the Halo device) are reportedly expensive and of poor quality, losing adhesiveness after minimal use. Customers should carefully review all fine print before purchasing.