Gold’s Gym Reviews

The whole process of ending my membership went incredibly smoothly. The manager named Roger was so helpful and easy to work with. Good conversation and clear explanations made everything simple. The gym itself is fantastic with tons of equipment and convenient hours.

I've been working out at Gold's Gym in Swift Creek for over a decade. After I retired from my position at the medical school, fitness became a key part of my daily life. Today something happened that I've never experienced before. I wanted to use a bench for some pressing exercises and found one available. I started my set, and then a young guy walked over and told me it was his bench, pointing to a couple of heavy plates nearby. I explained that equipment can't be reserved while you're not using it and other people are waiting. He started calling me 'old man,' swearing at me, and threatening me. His friend nearby, who hadn't even done anything to hold the spot, chimed in and joined the harassment. I felt really threatened. I went to the front desk, but the director wasn't there. I didn't feel safe walking across the gym to leave. I called the police, and they came to meet me at the entrance. When I spoke with the manager, a guy named Philip Burke, he listened to the troublemakers' version of events and basically sided with them on a completely false story. He said there was nothing he could do about the two bullies.

They earned their legendary status for good reason. The greatest athletes and champions trained there. Every Mr. Olympia winner, every icon, every massive bodybuilder has walked through those doors at some point. Sure, there are probably several locations now across the country and internationally that might not be quite as iconic, but you can't deny the fact that they were a massive force in bodybuilding and fitness history, and they're still going strong and relevant today.

I ran into the exact problem that multiple other people have reported. They use sneaky practices to try to keep you as a member. After I cancelled, they kept billing me. When I objected to the overcharges, they sent the debt collectors after me. This company cannot be relied on. Stay away.

The studio classes cost extra on top of your regular membership fee, but honestly they should just be part of what you get when you join. The screens in the Burn studio have been broken for almost two years now and aren't showing the workout routines. Orange Theory just down the road doesn't have this problem. Their spin classes have been closed since spring of 2020. You're basically paying full price for a studio membership while only getting access to two-thirds of the programs and broken gear. Plus they yanked a third of the actual gym equipment to make room for fake grass. If I wanted to do outdoor-style training, I'd actually go outside, not stand around on turf indoors. You go to a gym to lift weights and use machines, not to pretend you're outside.

Would not suggest this place. The facility looks tired and worn out. I moved internationally and asked them to stop my membership, which they agreed to do. Unfortunately, they didn't stop charging my card after the cancellation. When I reached out through email to complain, they basically ignored me. It seems like since they struggle keeping people as members, they just keep billing former customers anyway.

Great facility overall. The fitness professionals here are genuinely welcoming and skilled at what they do. With such a wide selection of machines and weights available, you can always find exactly what you need for your workout.

Really impressed with this facility. The personal trainers are incredibly friendly and know their stuff. You've got tons of different machines and weights to choose from, so finding what works for you is never a problem.