Golf Town is a golf specialty retailer offering clubs, equipment, apparel, and fitting services. This page aggregates RetailCoupons.com customer reviews to help shoppers understand what to expect from the store, highlighting both strengths and areas where the retailer struggles.
Golf Town Reviews
2.3
17 reviews
What Shoppers Say About Golf Town
Created with AI, based on recent reviews
Golf Town receives polarized ratings from shoppers, with 17 reviews averaging 2.3 out of 5. Positive reviews consistently praise individual staff members for exceptional service, product knowledge, and genuine helpfulness during club fittings, equipment selections, and customer interactions. Shoppers highlight experiences with named employees who demonstrate patience, enthusiasm, and attentiveness. However, negative reviews cite significant inconsistencies in service quality, with complaints about inattentive staff who ignore customers after initial contact, rudeness from office representatives, and poor handling of customer concerns even after substantial purchases.
The core issue appears to be service reliability and staff attitude rather than product quality. While some locations and employees deliver memorable experiences that drive five-star ratings, other interactions leave customers feeling neglected or disrespected. The stark gap between five-star and one-star reviews suggests Golf Town's experience depends heavily on which staff member assists you, indicating potential training or management consistency issues across locations.
Customer Reviews (17)
Sorted by: Most recentKyle B.May 11, 2025
Charged my card and nothing's been shipped. Over a week now and it still shows pending. Can't even locate a way to get in touch with anyone. Honestly feels like a straight up scam, and I'm probably out sixty bucks. Won't be fooled again. Later.
Samuel J.Feb 17, 2025
Ordered irons through their website and received the wrong set of cheaper ones. Nobody to speak with about it. We emailed back and forth endlessly and it was incredibly frustrating. They had my money but offered only 15% off the lower-quality set to make me keep it. That's unacceptable. They won't fix what they messed up. Still waiting for a resolution.
Vincent L.Dec 17, 2024
Ordered personalized golf balls as a holiday present. They told me it'd be ready in two weeks but it's been a month now. Holiday delivery is off the table. After getting paid, they basically ghost you and offer no real help. Find another place and save yourself the aggravation.
Frank D.Dec 17, 2024
Got some personalized golf balls for a holiday gift. They promised two weeks and here I am a month later with no present to show for it. Looks like Christmas delivery isn't happening. Once they have your cash, they stop caring and won't help. Look somewhere else if you want to avoid this headache.
Derek S.Dec 9, 2024
Their customer service really let me down! I had Black Friday coupons that wouldn't work. Emailed them about it and their answer was basically who cares. When you have better options somewhere else, there's no reason to shop here again.
Kevin W.Nov 18, 2024
Their customer service is honestly awful! We golfers invest serious money in our gear! Don't waste it at golf town because they don't seem to value customers like us!!!
Golf Town Review FAQ
What is Golf Town's average rating and how many reviews does it have?
Golf Town is rated 2.3 out of 5 based on 17 customer reviews on RetailCoupons.com. The ratings are sharply divided: 65 percent gave one star, 29 percent gave five stars, with minimal middle ratings.
What do customers like most about Golf Town?
Shoppers consistently praise knowledgeable and attentive staff members for their product expertise, patience during fittings, and genuine customer care. Customers highlight positive experiences with club fittings, equipment demos in simulators, and smooth transactions. Several reviews specifically commend individual employees for going above and beyond.
What are the main complaints about Golf Town?
The most common complaint is inconsistent service quality and staff inattentiveness. Customers report feeling ignored after initial interaction, being neglected while browsing, and receiving rude treatment from office staff. One customer experienced poor handling of a complaint despite making a substantial purchase.
Do shoppers recommend Golf Town?
Recommendations are divided. Five-star reviewers enthusiastically recommend the store based on exceptional staff interactions, while one-star reviewers actively discourage visits due to poor service. The experience appears to depend significantly on which employee assists you.
How can I write a review of Golf Town on RetailCoupons.com?
Share your experience after visiting Golf Town by submitting a rating from one to five stars along with details about your visit. Mention specific staff members, aspects of service, and what influenced your rating. Honest, detailed reviews help other shoppers make informed decisions.
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