Habit Restaurants is a fast-casual burger and chicken sandwich chain that emphasizes fresh, made-to-order grilled items. This page shows what customers at RetailCoupons.com say about their food quality, service, and value, based on verified reviews.
Habit Restaurants Reviews
3.2
18 reviews
What Shoppers Say About Habit Restaurants
Created with AI, based on recent reviews
Habit Restaurants has a highly polarized customer base, rated 3.2 out of 5 by 18 shoppers. Half of reviewers give the restaurant five stars, praising the food as fresh, gourmet-quality fast food that arrives hot and flavorful. However, the other half express serious concerns: multiple customers report dry, bland, or undercooked food (including undercooked burgers and chicken sandwiches that were inedible), with some citing health code violations. Additional complaints include overcharging through the app, poor management responsiveness to issues, and refusal to honor advertised discounts or refund money without asking for payment card information.
The divide between five-star and one-star reviews suggests inconsistent food quality and service standards across orders or locations. While some customers find the fresh preparation appealing, others have had experiences severe enough to describe the food as inedible or unsafe. Customer service complaints center on management's unwillingness to resolve billing problems and handle refunds smoothly.
Customer Reviews (18)
Sorted by: Most recentSteven G.Mar 24, 2023
The burgers are excellent depending on which location you visit, but most of the time they really deliver.
David R.Feb 3, 2022
This place is fantastic. If they had a location closer to where I live, I'd be eating there constantly.
Marcus T.Aug 9, 2021
The staff here seriously needs to get it together. Nobody seems to actually listen when taking orders, so everything comes out wrong and incomplete. I ordered char grilled chicken sandwiches, and when they told me my food was ready, I got a salad instead. I told them that wasn't what I asked for, so they brought me a salmon sandwich which I can't eat because I'm allergic to fish. When my actual order finally showed up, nothing was prepared correctly. I was so upset I ended up giving my food to a homeless person nearby who actually appreciated it. This location in the area is a disappointment and won't get my business again. I had to go grab something from the convenience store just to get a decent meal.
Patricia J.May 23, 2021
Had possibly the worst experience at this location today and we're very disappointed. We've been regular customers at other Habit locations but this was our first visit here and it'll be our last. We ordered a grilled chicken salad with specific requests to remove onions, carrots, and cabbage and use romaine lettuce instead. We also got two orders of crispy chicken nuggets. When we checked the first salad, it had everything we asked them to leave out. They made a replacement and it looked good this time. But when we got to our destination and opened it to eat, there was cabbage at the bottom. On top of that, we only received one order of nuggets when we paid for two. We're really frustrated and won't be returning.
Thomas B.Jan 30, 2020
Wish I had one nearby because I'd go all the time. I drive half an hour to the closest one and it's totally worth it. Used to think Fuddruckers was the best, but this place is right up there with them.
Michael V.Dec 6, 2018
Had a terrible experience with the customer service team here. We used to come regularly since it was convenient and the burgers were decent. But a few months back I was skipped over at the counter while other customers who arrived after me got served first. When I politely mentioned it to the server, she didn't seem to care at all. Even the manager I asked to help blew me off and made it seem like I was being unreasonable. I wasn't being loud or rude, just pointing out the issue. The crew at this location seemed too busy, too inexperienced, and too young to even try making things right. Not one person acknowledged the problem or made any effort to fix it. The manager just backed up the server instead of actually solving anything. If you want an overpriced burger where staff are always right and customers are always wrong, this is your spot.
Habit Restaurants Review FAQ
What is Habit Restaurants' average rating on RetailCoupons.com?
Habit Restaurants is rated 3.2 out of 5 stars based on 18 customer reviews on RetailCoupons.com.
What do customers praise about Habit Restaurants?
Five-star reviewers consistently highlight fresh, made-to-order preparation and hot food that tastes good. Some describe it as the best gourmet fast food option available.
What are the main complaints about Habit Restaurants?
One-star reviews report dry and bland food, undercooked sandwiches, inconsistent quality, billing errors (including failure to apply advertised discounts), and management unwillingness to resolve customer complaints or process refunds smoothly.
Do customers recommend Habit Restaurants?
Reviews are split. Half of shoppers would recommend it based on positive food experiences, while half strongly advise against it due to food quality issues, undercooked items, and poor customer service.
How can I leave a review for Habit Restaurants?
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