Hanky Panky is a specialty retailer with a long history of customer loyalty. This page aggregates customer reviews and ratings for hankypanky.com to help you understand shoppers' recent experiences with the store's service, shipping, and products.
Hanky Panky Reviews
1.6
22 reviews
What Shoppers Say About Hanky Panky
Created with AI, based on recent reviews
Hanky Panky has experienced a significant decline in customer satisfaction, with the majority of recent reviews citing severe shipping delays and unresponsive customer service. Shoppers who have been loyal customers for years report that orders placed in December have remained unshipped for weeks or months, with customer service unable or unwilling to provide meaningful updates or timelines. Multiple customers describe being given repeated promises that orders would ship "at the end of the week" without follow-through, and some report receiving unhelpful automated responses or no responses at all to their inquiries. A small percentage of recent reviewers appear satisfied, but their feedback is overwhelmed by complaints about operational failures during what appears to be a period of company-wide disruption.
The contrast between Hanky Panky's historical reputation for reliable service and current performance is particularly striking. Long-term customers express disappointment that the company that earned their business over decades has failed to maintain basic order fulfillment and communication standards. Issues range from orders never shipping despite payment processing to orders being canceled without explanation after extended delays. While the company's products themselves are not the subject of complaint, the combination of prolonged shipping delays, poor communication, and lack of accountability has led dissatisfied customers to state they will not return.
Customer Reviews (22)
Sorted by: Most recentJasmine P.Feb 18, 2026
This company's customer service used to be great. I've been buying from them for about 20 years and spent thousands of dollars on their stuff. The service was always solid and I loved the products. But my most recent order never arrived even though they claim it was delivered. I have secure delivery boxes so I would definitely know if it got there. I've emailed them 5 or 6 times about it. At first they said to wait a few days and contact them again, but every time I called back they pushed me to wait another 5 days. This happened 3 different times and now it's been over 6 weeks. They eventually agreed to refund me, though honestly I would have just preferred they send it again. The refund that finally came through was only for 2.15 when the item cost 39.00. I've emailed twice more with no replies. This isn't like them at all, so something must be going on with the company.
Rachel D.Feb 5, 2026
I put in an order on New Year's Eve and it still hasn't shipped as of today. When I reached out to them via email, they apologized but couldn't give me any timeline for when my order would actually leave. Really let down by this company and wouldn't suggest ordering from them.
Amanda W.Jan 28, 2026
Like everyone else here, I ordered something in December and 40 days later I still don't see any shipping info. They took my money and my order, but nothing has actually shipped out. I've called customer service three separate times and get the exact same answer every time about it shipping at the end of the week. That's just not acceptable.
Taylor N.Jan 27, 2026
Made an order on December 26th but still haven't gotten it. Reached out to customer service multiple times through email with no help whatsoever. Won't be shopping with them again.
Natalie G.Jan 27, 2026
Placed my order on December 28th and I'm still waiting on it. Sent a follow-up message and got one apology email back without any actual shipping details. I've tried multiple times through email and live chat to get answers but nobody responds. I've purchased from them before without problems, but looking at all these reviews, it seems like they're in real trouble. I won't be ordering from them a second time.
Justin R.Jan 21, 2026
I ordered on December 6th and nothing arrived for 2 weeks. Sent 3 emails and got a bot response a week later. Then 6 weeks after ordering, I finally got an email saying my items shipped. Four minutes after that, I got another email saying the order was canceled and refunded. Nobody ever explained what happened. I won't be ordering from them again.
Michelle K.Jan 18, 2026
Just like what so many other people are going through. I placed an order but it never showed up. I paid for something I never received. When I try to reach customer service through chat, all I get are automated responses. Can't get anyone on the phone. This feels like a complete scam. Really disappointing.
Marcus F.Jan 17, 2026
Placed an order on their website in early December for US delivery. I never got any updates about my order status. I tried to use their online chat but got stuck on hold indefinitely. At this point I'm guessing the order got canceled since it never arrived. The whole communication and service experience was really poor.
Sophie L.Jan 12, 2026
Total scam! Ordered from overseas and waited three weeks with nothing arriving. No tracking info showed up on my order and I couldn't find any details about it. I sent emails to their help desk several times and just kept getting the same generic message about investigating with the warehouse manager and expediting my order. Called customer service and nobody picked up. I spent almost 80 euros and got nothing. Don't bother ordering from them.
Hanky Panky Review FAQ
What is Hanky Panky's current rating on RetailCoupons.com?
Hanky Panky is rated 1.6 out of 5 based on 22 customer reviews collected on RetailCoupons.com. The vast majority of recent reviews are one-star ratings, reflecting significant concerns about order fulfillment and customer service responsiveness.
What are customers complaining about most?
The primary complaints center on orders placed in December that have not shipped or arrived weeks or months later. Customers report that customer service representatives provide vague promises about shipping timelines without follow-through, and that email and chat inquiries go unanswered or receive only generic apologies without substantive help. Several customers describe being given the same non-committal response repeatedly across multiple contact attempts.
Are there any positive reviews?
A small percentage of reviews (approximately 14 percent) rate Hanky Panky at five stars, suggesting some customers have had positive experiences. However, these positive reviews are significantly outnumbered by one-star ratings, and recent feedback focuses almost entirely on shipping and service failures rather than product quality.
Do long-time customers recommend Hanky Panky?
No. Multiple reviewers who report being customers for years or decades explicitly state they will not order from Hanky Panky again due to recent experiences. These long-term customers express particular disappointment that the company's service has deteriorated so severely from its historical standard.
How can I write a review of Hanky Panky on RetailCoupons.com?
You can share your own experience by submitting a review on RetailCoupons.com. Include details about your order timeline, any communication with customer service, whether your order arrived, and whether the products met your expectations. Honest, specific feedback helps other shoppers make informed decisions.