Hanky Panky is a specialty retailer with a long history of customer loyalty. This page aggregates customer reviews and ratings for hankypanky.com to help you understand shoppers' recent experiences with the store's service, shipping, and products.
Hanky Panky Reviews
1.6
22 reviews
What Shoppers Say About Hanky Panky
Created with AI, based on recent reviews
Hanky Panky has experienced a significant decline in customer satisfaction, with the majority of recent reviews citing severe shipping delays and unresponsive customer service. Shoppers who have been loyal customers for years report that orders placed in December have remained unshipped for weeks or months, with customer service unable or unwilling to provide meaningful updates or timelines. Multiple customers describe being given repeated promises that orders would ship "at the end of the week" without follow-through, and some report receiving unhelpful automated responses or no responses at all to their inquiries. A small percentage of recent reviewers appear satisfied, but their feedback is overwhelmed by complaints about operational failures during what appears to be a period of company-wide disruption.
The contrast between Hanky Panky's historical reputation for reliable service and current performance is particularly striking. Long-term customers express disappointment that the company that earned their business over decades has failed to maintain basic order fulfillment and communication standards. Issues range from orders never shipping despite payment processing to orders being canceled without explanation after extended delays. While the company's products themselves are not the subject of complaint, the combination of prolonged shipping delays, poor communication, and lack of accountability has led dissatisfied customers to state they will not return.
Customer Reviews (22)
Sorted by: Most recentHeather B.Oct 24, 2014
This purchase was nothing like what I expected. You get what you pay for with this company. I won't be returning to shop here, but I ended up ordering from a different retailer at a much lower and more reasonable price point.
Hanky Panky Review FAQ
What is Hanky Panky's current rating on RetailCoupons.com?
Hanky Panky is rated 1.6 out of 5 based on 22 customer reviews collected on RetailCoupons.com. The vast majority of recent reviews are one-star ratings, reflecting significant concerns about order fulfillment and customer service responsiveness.
What are customers complaining about most?
The primary complaints center on orders placed in December that have not shipped or arrived weeks or months later. Customers report that customer service representatives provide vague promises about shipping timelines without follow-through, and that email and chat inquiries go unanswered or receive only generic apologies without substantive help. Several customers describe being given the same non-committal response repeatedly across multiple contact attempts.
Are there any positive reviews?
A small percentage of reviews (approximately 14 percent) rate Hanky Panky at five stars, suggesting some customers have had positive experiences. However, these positive reviews are significantly outnumbered by one-star ratings, and recent feedback focuses almost entirely on shipping and service failures rather than product quality.
Do long-time customers recommend Hanky Panky?
No. Multiple reviewers who report being customers for years or decades explicitly state they will not order from Hanky Panky again due to recent experiences. These long-term customers express particular disappointment that the company's service has deteriorated so severely from its historical standard.
How can I write a review of Hanky Panky on RetailCoupons.com?
You can share your own experience by submitting a review on RetailCoupons.com. Include details about your order timeline, any communication with customer service, whether your order arrived, and whether the products met your expectations. Honest, specific feedback helps other shoppers make informed decisions.