Hanky Panky is a specialty retailer with a long history of customer loyalty. This page aggregates customer reviews and ratings for hankypanky.com to help you understand shoppers' recent experiences with the store's service, shipping, and products.
Hanky Panky Reviews
1.6
22 reviews
What Shoppers Say About Hanky Panky
Created with AI, based on recent reviews
Hanky Panky has experienced a significant decline in customer satisfaction, with the majority of recent reviews citing severe shipping delays and unresponsive customer service. Shoppers who have been loyal customers for years report that orders placed in December have remained unshipped for weeks or months, with customer service unable or unwilling to provide meaningful updates or timelines. Multiple customers describe being given repeated promises that orders would ship "at the end of the week" without follow-through, and some report receiving unhelpful automated responses or no responses at all to their inquiries. A small percentage of recent reviewers appear satisfied, but their feedback is overwhelmed by complaints about operational failures during what appears to be a period of company-wide disruption.
The contrast between Hanky Panky's historical reputation for reliable service and current performance is particularly striking. Long-term customers express disappointment that the company that earned their business over decades has failed to maintain basic order fulfillment and communication standards. Issues range from orders never shipping despite payment processing to orders being canceled without explanation after extended delays. While the company's products themselves are not the subject of complaint, the combination of prolonged shipping delays, poor communication, and lack of accountability has led dissatisfied customers to state they will not return.
Customer Reviews (22)
Sorted by: Most recentSandra T.Jan 5, 2026
Bought two bras back in December and over a month later, still haven't gotten them. I was hoping to have them for the holidays. I've tried calling multiple times but nobody ever calls back. I've sent emails repeatedly with no replies until I mentioned disputing the charges with my credit card company. Then they promised it would go out by the end of that week. Still nothing though, no shipping confirmation, no updates on where my order is. This customer service is absolutely terrible.
Donna R.Jan 5, 2026
I've been buying their underwear for years, but recently had a really bad experience. My last order arrived with the wrong items in it. I've been trying to get it straightened out for over a month now by calling, emailing, and using their chat. Haven't gotten anywhere. The only help I got was an email asking me to send photos of what I got, which I did right away. Since then, nothing. No responses to my follow-up emails or calls. I've never experienced customer service this bad from any retailer before. I'm done with them for good.
Jennifer M.Dec 9, 2025
Had a great experience ordering from them. Everything shipped quickly and the quality of the product was excellent.
Lauren J.Oct 18, 2025
Submitted my order two weeks ago and they still haven't shipped anything out. Steer clear of this website.
Ashley C.Oct 13, 2025
Absolutely terrible customer service. They reached out to me but then disappeared. I'm missing 2 pairs from my order and customer service has been nowhere to be found for weeks now. I'm not ordering from them again.
Eleanor V.Aug 21, 2025
Awful customer service. Stay away! I ordered internationally and it was delivered to my country, but then I couldn't do a return or get a size change at all. All you get is responses from their automated system.
Patricia H.May 1, 2025
They really came through in the end! After hearing absolutely nothing and losing over a hundred pounds for months, I figured this company wasn't worth my time and left a really negative review. Then out of nowhere a couple weeks ago, they sent an apology email with a refund offer as store credit. I was hesitant but the coupon went through and I got some beautiful items shipped to me super fast. I'm really happy with what I got. Not sure what the original issue was, but I have to say the way they fixed it was better than I could have hoped for.
Greta M.Jan 23, 2025
Hanky Panky Lingerie is a complete con. Nobody answers the phone when you need to exchange or return expensive thongs. The return section on their website is broken. After wasting over an hour trying to find help and waiting for someone in their chat, I finally found the return button but it says the three-pack can't be returned. This is a scam!
David M.Apr 30, 2024
Used to be a regular buyer here. They're not being honest about their friend and family 30% off deal. If you're thinking about ordering, be careful and check things out first. You can probably find the same discount through other places instead.
Hanky Panky Review FAQ
What is Hanky Panky's current rating on RetailCoupons.com?
Hanky Panky is rated 1.6 out of 5 based on 22 customer reviews collected on RetailCoupons.com. The vast majority of recent reviews are one-star ratings, reflecting significant concerns about order fulfillment and customer service responsiveness.
What are customers complaining about most?
The primary complaints center on orders placed in December that have not shipped or arrived weeks or months later. Customers report that customer service representatives provide vague promises about shipping timelines without follow-through, and that email and chat inquiries go unanswered or receive only generic apologies without substantive help. Several customers describe being given the same non-committal response repeatedly across multiple contact attempts.
Are there any positive reviews?
A small percentage of reviews (approximately 14 percent) rate Hanky Panky at five stars, suggesting some customers have had positive experiences. However, these positive reviews are significantly outnumbered by one-star ratings, and recent feedback focuses almost entirely on shipping and service failures rather than product quality.
Do long-time customers recommend Hanky Panky?
No. Multiple reviewers who report being customers for years or decades explicitly state they will not order from Hanky Panky again due to recent experiences. These long-term customers express particular disappointment that the company's service has deteriorated so severely from its historical standard.
How can I write a review of Hanky Panky on RetailCoupons.com?
You can share your own experience by submitting a review on RetailCoupons.com. Include details about your order timeline, any communication with customer service, whether your order arrived, and whether the products met your expectations. Honest, specific feedback helps other shoppers make informed decisions.