Hawaiian Airlines operates flights connecting the Hawaiian Islands with mainland US destinations and serves passengers seeking travel to and from Hawaii. This page aggregates customer ratings and reviews for Hawaiian Airlines to help prospective passengers understand what to expect regarding service quality, pricing, comfort, and reliability.
Hawaiian Airlines Reviews
2.5
24 reviews
What Shoppers Say About Hawaiian Airlines
Created with AI, based on recent reviews
Hawaiian Airlines receives sharply divided reviews, with shoppers either praising the airline highly or expressing significant frustration. Those giving positive ratings consistently highlight friendly and professional crew members, free Wi-Fi service, and reliable on-time performance as reasons to recommend the carrier. However, nearly half of all reviewers report poor experiences centered on inconsistent service quality, uncomfortable seating arrangements, limited food and beverage offerings on longer flights, and aggressive pricing practices like charging separately for seat selection and upgrades. Several customers note stark differences between outbound and return flights on the same booking, suggesting unpredictable service standards.
Recurring complaints include outdated aircraft with uncomfortable seating, lack of in-flight entertainment on some flights, minimal complimentary refreshments on flights exceeding five hours, cold cabin temperatures, and what reviewers describe as double-charging for seat preferences. Negative reviewers frequently express disappointment that the airline positions itself as premium while delivering what they perceive as budget-carrier service at higher prices. The stark contrast between five-star and one-star ratings indicates a highly inconsistent experience that may depend on specific flight, crew, or aircraft assignment rather than consistent company standards.
Customer Reviews (24)
Sorted by: Most recentCarlos V.Jul 7, 2022
Overall Hawaiian Airlines is pretty good, but I really don't understand why it takes them one to two weeks to put canceled flight miles back in your account. Everything is digital these days, so there's really no excuse for sitting on miles that long. That part drives me crazy.
Miguel T.Jun 15, 2020
Our Hawaii flights got canceled because of COVID, which meant we had to cancel our island hopping plans too. They offered to reschedule us through their website but that wouldn't work for our situation since we can't visit for a couple years at least. We called and spoke with a really helpful representative who promised a refund, and within just a few days the full amount showed up in our account. Most other airlines were promising refunds months down the line, so they really went above and beyond. Very appreciative.
Christopher B.Jun 7, 2020
Wanted to share that they gave me a full refund when COVID forced me to cancel my flights. Meanwhile, Virgin Atlantic was only offering rescheduled flights which makes zero sense for a trip booked for a specific occasion. So five stars to Hawaiian Airlines for actually listening to customers. Will definitely book with them again. Virgin Atlantic though, I'm done with them for good.
Elizabeth W.Oct 17, 2011
We absolutely love this airline for our Hawaii trips. I'd recommend them to anyone. They really know how to make flying fun with complimentary hot meals, pillows, and blankets. The seating arrangement is perfect for couples who want their own row, and they have a nice middle section that lets families stay together. Plus their flight schedule works out great, we usually land right around when we can check into our hotel, and those Sunday evening departures give us one more day to enjoy the beach before heading home.
Hawaiian Airlines Review FAQ
How is Hawaiian Airlines rated on RetailCoupons.com?
Hawaiian Airlines is rated 2.5 out of 5 based on 24 customer reviews. The rating distribution shows a polarized customer base: 46 percent gave one star, 29 percent gave five stars, 21 percent gave two stars, 4 percent gave three stars, and 0 percent gave four stars.
What do customers praise about Hawaiian Airlines?
Positive reviewers consistently highlight friendly and courteous crew members, complimentary Wi-Fi service, and strong on-time performance as key strengths. Customers who rated the airline highly describe their experiences as reliable and professional, with crew members going above and beyond in customer service.
What are the main complaints about Hawaiian Airlines?
The most frequent complaints involve inconsistent service quality between flights, uncomfortable seating in older aircraft, limited complimentary food and beverages on longer flights, separate charges for seat selection and preferred seating, cold cabin temperatures, and missing in-flight entertainment on some flights. Several reviewers also note stark differences between outbound and return flights, suggesting unpredictable service standards.
Do customers recommend Hawaiian Airlines?
Customer recommendations split sharply. Those giving five-star ratings strongly recommend the airline based on crew friendliness and free Wi-Fi, while one-star reviewers explicitly recommend choosing other airlines instead. The polarized ratings suggest that experience may vary significantly depending on specific flight assignments and crew.
How can I write a review for Hawaiian Airlines on RetailCoupons.com?
After flying with Hawaiian Airlines, you can share your experience by submitting a star rating and written review on RetailCoupons.com. Your honest feedback helps other prospective passengers make informed decisions and provides the airline with candid customer insights about their service quality and pricing.
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