High Fashion Home sells contemporary and artistic furniture and home décor items online. This page compiles shopper ratings and reviews to help you understand the store's strengths and weaknesses before making a purchase.
High Fashion Home Reviews
1.6
13 reviews
What Shoppers Say About High Fashion Home
Created with AI, based on recent reviews
High Fashion Home receives overwhelmingly negative feedback from shoppers, with 13 reviews averaging 1.6 out of 5. The vast majority of complaints center on misleading product descriptions (such as concrete tops actually being laminate), extremely long delivery times (sometimes several months longer than promised), and restrictive return and exchange policies that charge restocking fees of 20% or more. Customers also report receiving damaged furniture with little recourse, unresponsive customer service, and refusals to honor warranties on paid services like white glove delivery. A small number of shoppers praise the design aesthetic and range of the product selection, but these positive experiences appear to be isolated exceptions.
The company's stated reason for not updating its website (a small team) and its unwillingness to offer returns or exchanges on damaged items have frustrated customers who expected standard retail practices. Multiple reviewers compare the experience unfavorably to competitors and advise others to shop elsewhere. The pattern of complaints suggests systemic issues with inventory management, product accuracy, and customer service rather than isolated incidents.
Customer Reviews (13)
Sorted by: Most recentRachel N.Sep 12, 2021
I bought something that looked completely different online versus what I got in my home. The cocktail table I ordered showed a cream color with grey accents in the pictures, but what arrived was solid grey. They contacted the maker about my complaint. Their answer was that website images and products can vary and they weren't going to do anything about it. We got stuck with an expensive piece that doesn't fit what we wanted for our living room.
Derek S.Aug 28, 2021
The customer service here is really lacking. I bought a bed frame and the site listed it as taking 12 to 14 weeks to arrive. I paid for it but have no idea where it actually is. When I followed up, they told me that was just an estimate and honestly they have zero information about when my bed would be shipped to my new place. Make sure you call and ask tons of questions before you buy. Don't just click the buy button like I did, because they genuinely won't be able to give you real answers.
High Fashion Home Review FAQ
What is High Fashion Home's average rating?
High Fashion Home is rated 1.6 out of 5 based on 13 customer reviews on RetailCoupons.com. The overwhelming majority of reviews are one-star ratings.
What do shoppers complain about most?
The most common complaints involve misleading product descriptions, delivery times that exceed stated timeframes by months, damaged furniture arriving, and restrictive return policies with high restocking fees (20% or more). Customers also report difficulty getting refunds or exchanges, even when items arrive damaged.
Are there any positives mentioned in reviews?
A small minority of reviewers praise High Fashion Home's design selection and the aesthetic appeal of the furniture and home décor. However, these positive comments are far outnumbered by complaints about operations and customer service.
Do shoppers recommend High Fashion Home?
Based on the review ratings, the vast majority of shoppers do not recommend this retailer. Multiple reviewers explicitly advise others to shop elsewhere or compare with competitors before purchasing.
How can I write a review of High Fashion Home?
RetailCoupons.com welcomes reviews from shoppers who have purchased from High Fashion Home. Share your honest experience, including details about product quality, delivery time, customer service, and whether you would buy again. Your feedback helps other consumers make informed decisions.