hillhousehome.com Reviews

First time ordering and didn't realize upfront how strict their return window is. I bought a dress for over $200 but it wasn't quite right, so I wanted to exchange it. Turns out they only give you 15 days and I missed that deadline. The dress was still brand new, tags attached, I'd just tried it on. I was frustrated because for that price point you'd expect better flexibility. I'd suggest looking at other brands like Boden or FarmRio instead, they offer way better quality and customer service.

I like most of the pieces I've gotten from them, but I recently splurged on something pricey that turned out to be really disappointing quality-wise. So I posted feedback on their website about it. More than a month later and my review still hasn't gone live. Look, every store has items that miss the mark sometimes, that's just retail. What bothers me is how they seem to hide negative feedback. When I'm spending this much money, I want to feel confident shopping somewhere that stands behind what they sell and lets customers speak openly.

Decided to exchange instead of refund a dress that didn't fit right. Got my return label fast but noticed the replacement was now on sale. When I asked them to honor the sale price they refused, and this whole thing happened in just over a week. I sent back the wrong size and got sent the correct one, except it never showed up. They wouldn't refund me and instead offered to send another dress with the catch that if it didn't arrive at my address they wouldn't take responsibility. I could only get store credit as an alternative, which felt like they were trying to bully me into accepting their terms. I opened a claim with the post office and disputed it with my bank. Finally tracked down the package with my mail carrier after a week of stress. Don't shop here. This company operates shadily and I won't give them my money again.

Ordered two items in the same size and had a really frustrating experience. When they arrived, only one actually fit correctly while the other was noticeably larger, despite both having the same size label. I asked about exchanging the oversized piece for a smaller one but the company just shut that down and won't let me return it either. It's frustrating that they'd send something that clearly doesn't match what was advertised and then refuse to fix the problem.

Grabbed a couple dresses and decided to keep one but return the other. Weeks went by with no refund showing up. When I reached out to their support team about it, they never wrote back. I had used PayPal so I went ahead and filed a claim through them to recover my money for the returned item. I got my refund that way but honestly it left a bad taste. The dresses themselves are nice but the lack of response and follow through on returns turned me off from ordering again.

Had a terrible mishap where I accidentally added a dress to my cart while browsing for coupon codes. Before I realized what happened, my order processed and the money disappeared from my account. I called my bank right away and they told me I needed to contact the retailer first. I've sent multiple desperate emails asking them to cancel the order, but they keep ignoring me. The total was over $160 with shipping costs included, and I'm stressed because I don't even have money left for groceries.